AT&T

Christopher Gregory is the best! He helped me save a bunch of money. AT&T is meh, but Christopher is great.

We have been customers of AT&T since we’ve owned cell phones. I was always happy with my service but the last time I upgraded my phone I was talked into giving up my unlimited data and added a phone for my daughter. Months later my husband went to upgrade his phone and finds out that the last girl that handled my upgrade completely added all these services to my account without my knowing, including «tech support», insurance, and find my phone which I would never have agreed to. She also put a glass screen on my phone and then I see a $ 35 charge on the receipt. He asked me why I put all that and I knew nothing about it. I don’t like to feel taken advantage of, especially after so many years of service. I know many employees here are honest and sincere, but this one was sneaky and now I would be wary.

Negative 5 stars!!! This place is really bad. The people who work there are rude. They wouldn’t replace a phone that was defective. Had the phone for less than a week and it wasn’t working right. I asked for a replacement and was first told I didn’t know how to use the phone, then I was told there was no replacement and lastly I was told if I wanted to return the defective phone they sold me less than a week ago I would have to pay a $ 35 restocking fee!!! They also told me they couldn’t back up the phone with their ap because their wifi connection was really bad.
This place is sriram thumbs down. No wonder all the sales people were just sitting around with no customers.

Very bad customer servce. I came here to get help. They didnt even bother to log my account to their system. Just told me to call customer service or find another att retailer. And there is no other customer there… Not coming back here again.

Joji is awesome he made my experience very comfortable understanding & very rewarding !! His customer service is above satisfactory he is amazing & great at what he does !! I so appreciate his time his excellent efforts & putting the stamp on the deal !! Joji you ROCK !! Keep up the great work !! 10’s all across the board for you !! Thank you Thank You THANK YOU !!

Angela helped my wife to get a new phone and she was very helpful and knowledgeable. But most importantly, very nice!

the sales person was not very informative with the products. idk how it works in att, but it felt like he was jst there to hit his commission or something.

We came here last night for a phone upgrade. My screen was cracked and overloaded with old photos & videos. Reggie assisted us from the beginning and was patient while explaining all of our options for the phone upgrade. He was even kind enough to transfer our photos & videos from one phone to the next. I’d absolutely recommend this store and ask for Reggie. He’s a total professional.
Thanks Reggie.

Tremaine was so knowledgable and helpful. It is the first at&t experience that I left feeling completely satisfied and taken care of… Felt the need to reach out on Unilocal and give everyone the heads up– if you are headed to at&t and you see Tremaine working I would highly recommend asking for his assistance
Five stars! Thank you!

My husband and I had the best customer service we have ever had from a phone company! Tremaine, The gentleman that helped us was so helpful and friendly! You don’t see service like that any more! My husband and I came in to get a go phone for our honeymoon and after such a great positive experience we are really considering switching to AT&T for our personal phones! Thank you!

Called number to assist with Mifi setup.
The person answering was very indirect on his answers and refused to state where he was located. Said it’s an AT&T policy.
So they obviously are reacting to customers not being happy with overseas assistance. I’m paying a crazy amount of money for service and they can’t disclose customer Svc location. Not good.

Dear Manager Nick the Dick. Seriously who bullied you as a kid, sir?!
First off please stop being a creeper and staring at us from far when we are working with your associate. It made our «almost» completed transaction very uncomfortable.
Second, when a long time customer asks for a manager and you approach them like someone put sandpaper on your toilet seat it doesn’t make for a good impression or good customer service. One would think as a manager you would understand the cost of customer acquisition verses customer retention. STOP treating your long time customers like you are doing us some kind of favor by servicing us.
You need a job sitting in a cubicle with little to no human contact because customer service is not your strong suit. The word on the street is Milton at Initech lost his job… You should work there!
Please get your life together… Take some Yoga. Namaste.
Now for the positives! Our associate, TreMaine was amazing! Funny, knowledgeable, and patient. Sad he has to work for a terrible manager.
Needless to say… NO DEAL! Bye. Bye. This AT&T has never been sooo BYE!

I ended up in this store after a bad experience at another AT&T store and couldn’t be more satisfied with their service.
Employees are pretty knowable and fast! I would definitely recommend this store to anyone.

This store has the worst manager ever ignorant no customer service skills absolutely no intention of helping customers I am surprised from AT&T have been a customer with them for at least 18 years I went it to another store and they took care of my business fast and easy they should close this location even though it will cause me hassle as I have to travel further but the manager needs training he was too busy to talk to a customer he had to go back in the back and couldn’t come out for an hour I was told, WOW

This store has the absolute worst customer service. They make returns virtually impossible. I recommend going to the Crenshaw store in Torrance.

I came in here the other day because my phone was acting up. I needed a new phone badly after having mine almost two years. My upgrade isn’t til June so I was hoping they could do something for me.
I was helped by Vatima. She was very nice and professional. Definitely knew her stuff.
She helped me with everything I needed and I ended up with a Galaxy Note 3 and iPad Air!
Love it. Thanks Vatima!

Oh AT&T, how do I hate thee, let me count the ways. I’m tired of being locked into a long term contract, with a phone service, I don’t want to date anymore. Over priced, spotty service, with so-​so customer service.
This particular location is very busy and they are attentive. Watch out for the «sales» approach, trying to talking you into stuff you don’t need. It’s better to do a pay as you go, versus long term, you save ZERO money.

Went in to switch over the new wife’s phone from Verizon to our own plan–
We were helped by Jeffrey who walked us through every possible scenario to make sure we had exactly what we needed and were saving the most money at the same time.
We were there for what felt like only an hour (my wife informed me that I was crazy and that we were actually there for 3 hours) although the time passed by very fluidly as we went through all the paperwork and contract mumbo jumbo. Jeffrey made our time there in that small store very entertaining– he was hilarious.
He was also so helpful and the epitome of a great salesman– he didn’t miss one opportunity to sell us the appropriate at&t service or product that they had to offer, and I must admit I took the bait– hook line and sinker!
It was all for the best–
Ended up getting two new phones: Samsung Note 3 & iPhone 5s, At&t U-​verse tv service, at&t phone service, and Internet!
We got an awesome plan for our wireless, TV with all the premium channels, and high speed fiber optic Internet all for less than we were paying before!
Good times, highly recommend the store and staff-​everyone was helpful and having fun while at work.
Side note: the actual physical appearance of the store was fine but it did smell pretty musty inside like there was a leak and the carpet got wet and didn’t dry properly.. .

Forget about AT&T reception (I’ve never had an issue)
And forget about their phone selection. I have the IPhone5 and I’m very happy.
This AT&T get 5 stars for the service agent Angela alone… She was Extremely helpful and patient with me… And all the while, she was polite a pleasant to be with.

3 phones and $ 1500 later I walked in to the AT&T store to see if I could find a phone that someone wouldn’t steal from right under me and settled for the Blackberry Q10. Now mind you, I had an iPhone 4S and I knew the change to the blackberry would be fraught with some getting used to but I rarely use my phone for its application capabilities and a simpler interface seemed appropriate for me.
Discussing with the significant other, I decided on the Q10 much to sweet sweet Al’s (the manager) surprise.
Sure he asked me if I was sure, a look of concern on his face, three times. I, however, found it endearing. And just when I was thinking about making the switch back to Verizon or itz-​naying the cell phone all together, all of my brilliant luck and all…
He ended up cutting my cost down to about half of my expected calculations (I like to anticipate the worst to be better prepared). And he didn’t hold anything back when he gave me a look as if I’d gone off the deep end when I had rejected a even more cost saving offer (at that point I had tuned out due to sleep deprivation). Thank god for him, the SO was there to give me the same look because, man oh man was I going to continue being tuned out.
I had been in sales, and I hate the tactics they use to steamroll the wallets of weak, impulsive customers (I.e. me). That being the case, I have become one of those customers who base their experience solely on the customer service and the genuine concern of the CSR. If they’re honest with me I am loyal to them. I am also the kind of person if I sense dishonesty and if I’m being taken advantage of I will drop them in the blink of an eye — contract or not. And man was I ready to drop them.
Well sweet Al has gained my loyalty back. Better keep him.