PetSmart

I’m astounded by the review listed by another person. I’ve always received great customer service at this location. While some of their canine items tend be a tad overpriced, this store is great if you need something in a hurry.

This Petsmart doesn’t even deserve one star. I walked in with a return in a Petsmart bag and immediately get stopped by an employee. I explained that I had a return and asked where I should take it.
Greg said «Give me your receipt.» Umm slightly off-​putting. Maybe try «Oh, okay, do you have your receipt? I can help you.»
So I fumble around the bag and come up receipt-​less. I say, «Shoot! (and yes, I really didn’t swear, I gave it up for Lent) My mom asked me to return this and I thought the receipt was in here.»
Greg, «Our policy is you have to have the receipt.»
Me, «um, okay, well is there anyway you can look it up with my credit card?»
Greg, «We can’t take anything back without a receipt.»
Me «Well I was just going to exchange these for a different product, can you help me with that?»
Greg, «No, I can’t help you. It says very clearly on the back of the receipt that you need your receipt for exchanges and returns. My company doesn’t like this kind of thing.»
Me thinking «am I on candid camera?» Me saying really nicely «well, can you give me a district phone number?»
Greg, «Fine, follow me.» He gives me a long distance number which only is available M-​F 9 – 5.
Big fail Petsmart Topeka.