Monro Muffler Brake & Service

These are the guys that give mechanics a bad reputation.
We took our car here for routine inspection. The car is in great shape, so we didn’t expect to have to do any repairs. However, they failed our inspection due to a «loose» sideview mirror. They wanted $ 150+ to repair it. My fiancé declined to have them repair it; there was no way that could be right.
We took the car elsewhere and the mechanic pointed out three things: 1. It wouldn’t cost $ 150 to repair the problem Monro claimed the car had — it would involve tightening a few bolts. 2. The issue they found was not something that is checked during inspection, therefore they shouldn’t have failed the car. 3. The mirror was not loose, no problems. The mechanic couldn’t figure out what minor issue they could have noticed. They fabricated the entire problem.
The best (weirdest) part? Someone there stole all of the air freshener out of the car. The stick from the vent, the pack in the glove compartment, and a tiny bottle if Ozium. WTF???

What a despicable establishment. I was charged extra for an oil change because the tank holds 6 quarts. Strange how I never paid extra anywhere else after having had many oil changes elsewhere. The free brake inspection revealed that I needed «front brakes, the back ones are fine». I knew I needed new brakes but wasn’t prepared to get them that day. Having left angry because of the extra cost of the oil change, I never got a written estimate. Now, mind you, the brakes were pulsating prior to the oil change. They were now grinding on the way home. Two days later, my husband called to see if they determined the car needed new rotors. The gentleman on the phone now stated the car needed front AND back brakes and quoted a ridiculous $ 700.00. Took the car to Cole Muffler for front pads and rotors for $ 200.00. They reiterated that the back brakes were fine. This type of practice is why people hate going to car repair shops for fear of getting ripped off. This business should be out of business!
They deserve a negative number of stars.

Don’t get your tires rotated here. I know, how can you mess that up? They found a way.