Silver Bay Express Lube

Got an oil change; ended up costing $ 102 after up charges which I agreed to. Service was fast. Web site states the following:
Mobil 1 ADVANCED FULL SYNTHETIC OIL$ 79.95
Interior vacuum, interior window cleaning, underwash/​rust inhibitor, wire wheel & rim cleaning, tire shine, ArmorAll full body shield, triple clear coat protectant, clear coat sealer, & fragrance
They would not include car wash with oil change. I let them know I read on their website it was included and I was told I can not read. I ended up paying for a wash and the car was still filthy; re washed it when I got home. Will not be spending another dollar there.

A bit pricey, but if this is a concern for you, be sure to check their site or the internet for coupons as it will save you a few dollars instantly. The car was (through the automated machine) on the outside if always consistent, however the team that dries and cleans the inside of the car afterwards is never consistent and sometimes I leave the place telling myself I won’t go back again. It’s a car was… so expect a nice cleaning on the outside, but the inside is always a gamble.

After the ~6 stupid snowstorms we had recently, my poor red car had suddenly gotten a white paint job, caked with about as much salt as a typical dinner from any fast food joint. Time for a car wash!
Well, apparently my hometown doesn’t think car washes are important, because aside from the two self-​service washes (one of which is just abysmal, the other kinda far away), there’s pretty much no good place to get my ride washed. Since I was out getting lunch anyway, and was in the area, I figured I’d try Silver Bay, since there’s usually a bunch of cars here.
The good: They did a decent job washing my car, or should I say the machine did — this isn’t exactly a «hand wash» sort of place. The folks at the front and back washed my windows, vacuumed, and even dusted off the dashboard a bit — a nice touch. They even have a choice of fragrances that they spray into your vehicle.
The bad: First off, once you enter the line of cars waiting to get your ride washed, there’s pretty much no way out. You can’t reverse — that’s a one-​way, you can’t go forward until you reach the very end, you’re pretty much stuck. Since it’s a full service sort of place, that means you’ll probably be sitting there a while too. While you’re stuck in line, there’s not even price boards to figure out which wash you want. When I finally got to the front, I figured out why.
The ugly: For an automatic car wash, this place charges a lot of money. The lowest package (just a wash, no wax or anything else) is about $ 15 after tax. I went for the #4 (second lowest package), which DID have wax, but cost me over $ 18 after taxes. I get that they wash the windows and vacuum, but come on, that’s a lot of dough for a few seconds of vacuuming, about 2 minutes of window washing, and an effortless trip through the wash-​o-​matic.
Maybe I’m spoiled by only spending ~$ 4 – 5 at self wash places, and $ 11 everywhere else, or maybe this is the new standard price, but I don’t think I’ll be going back here. There’s apparently coupons online that make it more affordable, but they don’t take digital versions, kind of dumb in this day and age. Do they do a good job here? It’s decent, yeah, but should be priced at least $ 3 – 4 less.

Before going check their website for coupons!!! They do a decent job for an above average price. Oil changes are very quick but a little pricey. Very nice friendly people.

I must be Homer Simpson, they do I lousy job but I go back, they do another lousy job and I go back, well I am done with these guys pouring oil all over my engine, I don’t understand how hard it is to get oil in the fill hole? Why do you have to pour it all over the engine? And the only cleaner you have is windshield wiper fluid? Really your going to clean the oil on my engine with windshield wiper fluid? Good bye! I will not be back

I bought the premium package (about $ 25) and boy, do I regret spending so much money on a wash/​wax job that was worth less than an untrained monkey doing it. The «express» in their name sure is accurate to the point where the workers left white globs of wax on the ENTIRE right side of my car. I had to ask one of the Spanish guys to go back over my car after he tried to usher me off, but he pretended to not speak English and said he did not understand what I was saying. Seriously? I don’t need to speak Spanish to demonstrate that you left an unacceptable amount of wax on my car… Simple charades will do the trick. My boyfriend and I finally took his rag and wiped off the wax ourselves in front of him. At this point, the worker appeared to have miraculously learned enough English to explain to me that the reason there was so much wax left on my car was because its paint was not compatible with the wax that this establishment uses. Again, seriously? I wasn’t born yesterday. There are two flaws to this argument:
(1) How does it happen that the wax is incompatible with only the right side of my car?
(2) My SUV is one of the most common cars on the road so the argument that this business’ wax manufacturer does not have a compatible product is an invalid reason for lousy drying on his own part.
One star for someone in charge who offered me a coupon for a complimentary car wash on my next visit, but what good is that if it’s the same incompetent workers drying my car?