Safelite AutoGlass

To be fair I was less diligent than I should have been. THEY DID NOTHING TO MISLEAD ME. The phone salesman/​customer service was very patient, I should have been more attuned to the possible results when I was asked to sign a waiver. Wish I had asked for a copy. Essentially it said (as I recall) this might not work and it could make the problem worse. When I asked I was told ⁵⁰⁄₅₀ chance, but if it didn’t work I’d get a credit for my $ 53.50 toward a full windshield replacement. Think it was @ $ 300 but I’m not going to claim a quote. In retrospect, not great odds but I made my choice and have to live with it. 2 days later the ping hole is still visible, the single line visible. AS I read later, they clearly state the repair is not cosmetic but designed to repair the «integrity of the glass». I took a shot at a quick and easy. They did their job. I’m on the wrong side of the 50% success now. Stuff happens. I will not return for a full replacement to use the «credit» if I decide to do areplacement. I should have listened to the long time glass guy who told me up front that it was too far gone for a repair and quoted me a lower price. He did one when this was a company car and it was fine and he cut me a custom table top glass. Top quality workmanship. He’s on 37 east just past Garfield in a little mall with a barber shop, pawn shop and kit store. Knows his stuff. I may live with the repair since I was assured it would pass inspection. If decide to replace, I’m going there. To be clear, THIS IS NOT A NEGATIVE REVIEW OF Safelite. I wish there was a star system to show that. I’m simply recounting MY decisions, you can weigh and consider yours.

If I could give 0 stars I would. Today my auto insurance sent out safelite to repair a crack in my windshield that was only at the most a ¼″. The repairman pretty much guaranteed me that this was going to work and it works 99% of the time. Well I’m that 1% witch I don’t mind, but their where no sorry it didn’t work or any apologies and with in 10 mins there was a salesman on the phone with me telling me a new windshield was going to be $ 460. This seemed very fishy to me. I feel like I was hustled. After complaining to my insurance company and a rep from safeguard they offered to take off $ 100. I will be taking my business elsewhere and never ever using safelite.
NOT ONLY DID HE BREAK MY WINDSHIELD HE LEFT FINGER HAND AND ARM PRINTS ALL OVER IT. IM SO PISSED AT THIS POINT!!!