Pine Belt Nissan of Toms River

Brought my 2015 Altima in for warranty service. Car has several issues, and all were explained to one of the girls/​clerks at the service desk. Was told to «have a seat». It took hours to be told no problems found. They refused to listen to me or properly address any of the issues I was having. Problems continued. I took it to a different Nissan Service Department where they listened to me, treated me like a human being and repaired the car properly.
I bought this car from Pine Belt and will never buy from them again, or recommend them.
As a side note, I am having nothing but problems with this Nissan and I’m about to take the loss and get rid of it.

Horrible experience! My husband and I were looking to purchase a SUV. We had an unexperienced salesperson who was horrible. He was not knowlegable at all about the vehicle we were looking at and couldn’t answer many of my questions. Then when it was time to get down to pricing they couldn’t come close to what was advertised in the paper or other competitor prices. Only when I recieved a quote from Nissan in Keyport for a much lower price were they willing to come down. Lost my buisness this time and future times as well!

Like most here I wish i could give zero stars… let me also say that i’m a career professional sales rep… sold the yankees, nj transit, on and on… never lied and always treated people with respect… have bought many new cars since my first in 1976… wary of car dealers… just don’t trust them… want to be treated like i treated those i sold but that almost never happens… sales rep never introduced himself and didn’t ask my name… told him i’m here to lease or finance new car based on the tv ads i’ve seen from pine belt… i also (big mistake) told him i’m wary of car dealers… he said, «why does everyone say that; we’re all honest»…anyway i told him i also sold cars in the past and got screwed by them, too… he asked for example… i gave him one… then his desk phone rang (can’t make this sh-​t up)…we had spent 10 or 15 minutes together and, after he hung up, he said his appt is there and he has to go… he never turned me over to anyone else… he never asked me to come back… he never even asked me my name… obviously, someone else overheard our conversation and told him to «cut bait»…i understood… what Pine Belt doesn’t understand is i need a car, i have the money and credit to buy one… i’m also new to ocean county and will never ever set foot in Pine Belt store again… as a professional sales rep i can be the easiest person to sell… just don’t put your hand in my pocket!!!

I have had nothing but problems with my 2015 Nissan Armada Platinum. It looks great but looks will only go so far. I am so disappointed in my armada and Nissan that I’ll never consider another one. Since the day we bought it the wireless headphones never worked. They were replaced but still don’t work. My girls have never used the system in all of our drives to Florida because of the defective headphones. Shortly after having the car the left mirror stopped going in and out so that needed a replacement. I also have 2 lights on the dashboard that won’t go off… that couldn’t be fixed either. Now I’m here because my trunk won’t open… simply great! Apparently it’s out of warranty and them fixing the nut that got loose will cost about $ 228. I’m not happy that simple things you expect to work doesn’t! Nissan sucks and their attitude isn’t much better.

Me and my wife went to «just look». Thomas our salesman was kind and full of patience with us. Had us look at a sentra sv. Looked at it, walked around and kicked the tires. Then took it out for a spin. Wife was happy and so was I. Time to crunch numbers and make a deal. Have to say, Thomas stepped up and got the deal done. Now I’m a Happy new car owner. Thanks Thomas and Pine Belt Nissan. Wolfgang puck coffee… EXCELLENT!!!

I agree 100% with what the others are saying about they will say anything to get you in the door. Including straight out lying to you. They are correct the internet team gets paid to bring people in regardless of whether or not they know they can get a car. They don’t look at the inventory, they do not look at your credit even if you fill out the online application. that is just more leverage to get you in the door by saying you are approved up to $ 40,000. I was actually told my approval amount, I was told the car was there, I was told I did not need any money down. Now at the dealership, they could not locate my ‘file’. Guess the computer lost it since it was filled out online. so I had to fill out the credit app.again. this is all after I was told the car I was interested in was not on that lot but they had «plenty» of others to choose from. So after almost an hour of choosing an alternate car that i had no intention of even buying I figured I would waste some of there time since it was a busy Saturday and the end of the month so I test drove the vehicle. Salesman could not answer a single question about anything technical on the car, and it was a Nissan at a Nissan dealer. When we got back I said I didn’t think it would be a good choice for me and asked to look at another vehicle. this time a used one and by now almost 2 hours total have passed and I could tell he did not want to deal with me anymore. I also still did not fill out the credit app that they ‘lost’. after the test drive on the final car I filled out the app and they literally had no info on me at all even though I have a trail of emails that say I am approved with no money down and have nothing to worry about. after I filled out the credit app and gave all my income and job info… for the 2^nd time we are now about 3.5 hours in. they then asked for the keys to my truck and I asked why. they said they needed to do an appraisal. I never intended to trade my truck in and the salesman knew that as well as Allona from finance who called me 5x saying I was approved also. so they go back to wherever they go and after a little while they tell me there is nothing they can do because I cannot finance 2 cars since my credit wasn’t strong enough, I’d have to trade in my truck to make the deal work. I said everyone knew I wasn’t trading my truck in, I told the salesman and Allona and both said it was fine. not much more happened after that but wasting more than half a day on a Saturday felt pretty good since I was lied to about everything and it was all just to get me in the door. so to everyone out there that fills out an app online and gets the emails and phone calls, ask what bank and approval rate and how much they are making off you to walk through the door. maybe they will split it with you and you can go a couple of times. since they are allowed to waste everyones time why not waste theres also?

these guys did a great job fixing a softwear bug. alex my tech eileen my rep and mikey were all great

Beware of this dealership. I was emailed price and also confirmed on phone several times. Call to go get car confirming price and 40 minutes later they tell me that price is no good and they want almost 4000 more. Here is how they operate which was confirmed by the salesperson btw. The internet team is paid to get you to walk through the door… they clearly lie to you just to get their numbers up. Classic bait and switch. If anyone from dealership would like to respond to this I’d be more then happy to publish ALL of the emails explaining the lies they put in writing. I’ve already contacted BBB NJ dept of consumer affairs and Nissan North America.
Never mind the Pathfinders have horrendous issues with the CVT transmissions.
People at dealership said «I cringe whenever anyone says they were sent in by someone from the internet department»
To bad zero stars isn’t an option.

Came here to purchase a new Nissan Murano. The dealership wanted too much and reminded me of old school high pressure 80’s tactics. SO I wound up buying it elsewhere for $ 2.500 less. When I had a problem with my sunroof I took it here though as it is the closest dealership to my house. The service department told me my sunroof was missing parts and it was not covered under my factory warranty they said it would be about $ 1000 because the whole sunroof had to be replaced. HA! It’s a brand new car with 5k miles on it! I took it to another dealer a little further away and they said the side track had cracked and it was certainly covered under warranty. They also said who ever told me the whole unit had to be replaced was certainly lying. So now my sunroof couldn’t be better and I STRONGLY encourage you to steer clear of Pine Belt Nissan. They should be shut down for trying to take advantage of people. Avoid at all costs! You guys should be ashamed of yourselves. I will also be contacted Nissan directly as a result of this I think they should know how one of their dealerships is behaving.