Enterprise Rent-A-Car

DO NOT GO TO THIS ENTERPRISE! The employees here are complete crooks and will try and SCAM you out of every single dollar they can. I’ve never been so disgusted with a rental car company or the human race in general as when I was dealing with these scumbags.
What should have been a fun weekend away was turned into an absolute nightmare by dealing with Enterprise, particularly the Tom’s River location. We’ve been screwed by Enterprise before (who hasn’t?) but this really took the cake. We rented a car for 3 days for what they said would be $ 183 TOTAL, which we were TOLD included a $ 50 drop off fee which allowed us to change the location that we were to drop the car off to.
On the way home we called customer service to inquire if it would be possible to switch the drop off location to one in Manhattan instead of Hoboken, as planned. The representative initially told us that we could do it with NO CHARGE. Thankfully he called the Manhattan location to double check, and came back on the phone to tell us that there would actually be a $ 100 fee to drop it off at that location. This is understandable, as it’s the city and parking spots aren’t cheap. We told him that we already paid a $ 50 fee, so it would only be $ 50 extra, right? No. He looked in the computer and there was no record of us ever paying ANY drop off fee. Umm… so basically the «supervisor» Adam at Toms River told us he was adding the fee but didn’t, to make it look like we were paying less so we would sign, and we were going to get a nice little extra fee charged to our card when we dropped off the car. We tried to voice our concerns about this to the supervisor at customer service, Lily, who was literally the most unhelpful and most infuriatingly condescending person I’ve ever spoken to. She basically told us she couldn’t do squat for us (even though she’s supposed to be a supervisor at customer service?) and if we had an issue to take it up with Tom’s River.
So, we called Toms River and spoke with a helpful female who understood our problem, looked into the computer, and told us we should have been charged but couldn’t tell if we had been, so she recommended to drop the car off in Manhattan and tell them to not close it, and send the bill back to Tom’s River to have Adam (the supervisor who signed the contract with us) look over it and he would most likely waive the fee. Okay, thanks!
When the delightful Adam contacted us we were told to disregard everything the previous THREE people had told us, because we would actually be getting a $ 200 fee for dropping the car off in Manhattan! He couldn’t even provide us with an excuse as to WHY the fee was more than double the cost of the car for three days, and he literally just pulled it out of his head because he was probably annoyed at us. And, he claimed to see NO RECORD of us ever talking to corporate, even though after half an hour on the phone our BFF Lily swore to us that she was making a note and it would be conveyed to Toms River. And since the deed was done and the car was already returned there was absolutely jack squat we could do about this! Also, he made sure to tell us that contacting corporate again wouldn’t even work because they had no say over his final decision. And continued to basically tell us to go screw ourselves and HUNG UP on us.
The next day, he called to tell us that he was actually just going to keep our deposit, which was $ 250 (gee, keeps getting higher and higher doesn’t it?)
I honestly don’t know what the heck is going on with this company. This is absolutely shameful business practice, not to mention borderline illegal, and I’m surprised these con artists have managed to keep their jobs. I don’t know what the point of having a customer service office if they can’t handle any complaints, can’t provide us with names of supervisors, and basically can’t do anything to reconcile situations. Not to mention, these people can basically just MAKE UP random fees at will and there is absolutely no regulations or a set standard to go by, at least not one that was made apparent to us. We’re taking this BOGUS $ 250 charge up with the bank because honestly I can’t see how this is legitimate in the slightest.
I have never felt so disrespected, scammed, and infuriated by a company as I have with Enterprise. It sickens me that a company that is so widely used has such poor structure, no regulation, and such incompetent and unethical employees. I’m sure we’re not the first ones to be royally screwed. I urge you to not be the next person! Stick to the smaller companies like Hertz… they actually appreciate your business and are cheaper. Or, just freaking fly, because it’s about half the cost of renting an Enterprise car.
I think it’s safe to say I’ll jump off a bridge before I rent from Enterprise again.

Staff was very knowledgeable. I was able to drop off the car after hours and I got a great weekend deal. Would recommend this deal and location to others.

Staff — professional, ready to assist, knowledgable, positive and upbeat.
Car — ordered an intermediate size and was upgraded to a Jeep SUV. Was happily surprised and pleased with the option.
Value — EXCELLENT! Price for cars, in all categories, is very good (as I rent cars all over the U.S.) and fair for the market. It definitely saves a lot airport fees if you can rent from Enterprise in a free-​standing location. They also offer the option to pick you up and drop you off as an added convenience and point-​of-​difference.
The office is a typical car rental office, clean, and welcoming.
The staff goes over and above to make your rental an experience as they not only leave you with great customer service, but they follow up with you during your trip to make sure everything is as expected.
I’ll be back!

I agree with Ian’s sentiment about not having much of a selection. I was actually quite disappointed when I arrived & the only choices I had was a Hyundai & another Hyundai.
I was told that I can take the rental to another enterprise & they would trade. I called Route 9 & they had exactly the same choices.
Once we got over being bummed about the selection & got on our trip, the car was great on gas, we had XM radio & an Aux, a USB & two «lighter type plugs. «A great feature! I am upgrading my review from a 3 to a 4 for the latter… lol
I would rent from Enterprise again. I just crave more car choices.

Staff is terrific! Rates however are subject to change based on supply and demand. I have seen rates go up $ 15+ dollars/​day within a 24 hour period. I rent often for business and this can throw a wrench in my routine. The vehicles are hit and miss. Most are pretty good but some are not equipped with satellite radio (bummer). Would prefer all the vehicles to have a full tank of gas when picked up as well. This makes it much easier to return the car with the same amount of fuel.

Very upset!!! I rented a cargo van with Enterprise’s Toms River location for one day because me and my boyfriend were moving to a new apartment. We spoke with the people from enterprise who assured us we would only be charged for one day. We got the car at late and the night before and brought it back the next day as soon as they opened. We explained the detailed before we picked up the van and they again said that they would only charge us for one day. Now they are claiming we had the car for two days, which would have been fine had they explained this before and not lied to us about only charging us for one day.
In addition, they put a hold on $ 350 in my account. I have no problem with this, however they refused to tell me how much they were taking out of my account when I brought the van back. This was four days ago and they still haven’t gotten back to me about how much they are charging me for the rental. I have called multiple times and I am given the same answer– which is that they will get back to me, but they never do. There is still a $ 350 hold placed on my account. Even if I was charged for two days it would not come close to $ 350.
NEVER AGAIN!