Tomball Muffler & Brake

Don’t be put off by the fact that they don’t have the biggest, prettiest shop in town. These guys are excellent mechanics. They know what they’re doing, they do honest work and they’re friendly and helpful.
I took my F-​150 in to replace a catalytic converter and starter motor, and also asked them to look into a rotational rubbing noise that was coming from the rear end. Turned out the rear differential was going bad. They replaced the cat converter and starter at a reasonable price and gave me a very reasonable quote to rebuild the rear differential. I dropped the truck off a week later for the differential. I’m very happy with the work they did on both occasions.
There’s more to the story. When I picked the truck up after the second visit, I drove a mile down the road for lunch and the battery died. I called them up and one of the guys came right over and jump started it, at no charge. (Nothing they did killed the battery; it was on its last legs when I took the truck in to them.) As I say, they’re friendly and helpful.
Re. the customer who was unhappy about having to wait in line to get his car attended to: there are shops out there that will schedule appointments for service. You will, however, pay a considerable premium for that benefit, because logistical planning and scheduling is costly to the shop. Not only is it costly to do the planning, but it results in short blocks of idle time in shop bays that can’t be filled with drop-​ins, and un-​utilized shop time is very costly. This shop operates on a first-​come, first-​serve basis, which allows them to keep all their bays and mechanics constantly working. That’s why their prices are lower than those premium shops.
When I find honest mechanics who really know their stuff and won’t sell you what you don’t need, I stick with them. These guys will have my business as long as I live in the area.

I had an exhaust installed at Tomball Muffler and Brake last week. All was fine until I noticed a noise coming from the exhaust during vibration.
I called them on the phone regarding this problem and the technician told me to bring the vehicle on up that maybe one of the hangers was loose.
All was good until I drive up to their shop and the big man (guessing he is the owner) tells me I have 6 cars in front of me and that I will need to drop the car off.
I explain to him that the technician on the phone told me to come on up to take care of the problem.
I also told him that I needed to go back to work… Is explanation was «we are working too» in a very arrogant way.
I despise arrogant underhanded people, but that’s my opinion.
Very unprofessional.
My point is the man was extremely nice to me before I made the purchase. Now that he has the money and the job’s been done everything seems to have changed.
They will not get anymore of my business.
It’s very unfortunate that more and more businesses are this way…
At this point I’m kind of scared of him putting my car back on the rack and even looking at it.
We’ll see how this goes…
Well the May have fixed the rattling but failed to use the proper ramps for lower profile vehicles and I ripped off some ground plastic on the under carriage of my brand new car.
Who knows I lean towards the thought of them purposely telling me to back my car off the ramps for this to happen… I’ll never know.
Even with the noise/​vibration issue up in the air on being resolved or not, I’m still going to post this review because I’m pissed off.
–Very unhappy customer

A great small shop with an honest and very nice mechanics! We went in for what we thought were much needed brake pads. After taking off all the tires and giving all the brakes, emergency pads included, informed us that we had 60 000 miles left before we needed new pads. They encouraged us to come back in 20 000 miles and they would would check it for us. The most impressive thing was that they took time to teach our kids about alignments and other things. They were just very kind and professional. They then didn’t charge us for any of that!!! AMAZING! We were there for 90 minutes and they would not accept payment! I highly recommend these wonderful professionals!

Small shop but great service. Really friendly people and super quick service. Support your local business and keep them going strong