Tomball College

Lone Star College system has several campuses. Tomball is the worst. While completing my associates degree I took a few classes at this campus and each one was more disappointing than the next. I now have a bachelors and decided to go back for a certification recently. Before the semester started I attempted to speak with a Tomball advisor. After waiting over 30 minutes to speak to him I was told to use an advising/​registration computer and figure out how to register as a returning student in their new, very confusing, system. When I explained I needed help with it he again, obviously clueless himself, said to figure it out. Angry and frustrated I left. I went to another campus and found a nonadvisor staff member who was able to help. A few weeks later I returned again to Tomball. This time a female advisor stated I needed to contact the department of my degree. There was no directions on who I needed to speak to or where the office was located for that matter. I also needed a form to fill out for my particular request and had to remind the advisor that she needed to give it to me so I could find the unknown persons office and hand it to them!
In conclusion, the so called all in one One Stop registration/​advising that Lone Star advertises does not exist. It never has. The advisors are not trained and don’t care. The departments are clueless as to what other departments are doing and who does what. The website is trash because information is not updated on a regular basis and old information isn’t removed. The new all in one online system created for staff and students isn’t much better. Lone Star College is nothing more than a cheap way to earn core class credits for students attending a 4 year university. If you have questions be prepared to either not get an answer, get the wrong answer, or take several attempts to resolve.