NTB-National Tire & Battery

Went in 3 months ago for oil change and tire rotation. They refused to rotate my tires unless I agreed to order new. They told me the tires were illegal they were so worn. The car had passed state inspection 200 miles before. I was left in a more dangerous situation because the more worn tires were on the rear. I had to take it to another shop who rotated the tires with a smile. NTB did change my oil with basic oil and I went on my way.
Last night I returned for another oil change. They pulled me up in the system and told me that even though I used regular oil last time their system recommends synthetic for my car and due to new policy they will only do the service if I use the much more expensive synthetic. I told him I’ve never used synthetic and don’t want to. He handed me the key and said «Then there’s nothing we can do for you.». I walked out and went to the Walmart next door who was actually very nice and professional and did the change. It’s sad that Walmart does better. Don’t use NTB for anything! I will walk before going to another NTB.

I went in for service on my car and instead o doing what I wanted done they tried to up sell my for things I didn’t want. I ended up walking out and I won’t go back.
I went to another NTB location not long ago because a
tire on my truck had a slow leak and I wanted it repaired. They kept it in the garage for a half hour charged me 20 dollars only to find it flat the next day. I took it to discount tire, they took a nail out of it, patched it, put it back on and didnt charge me a dime.

Went in yesterday morning to have a tire patched. They didn’t appear busy yet service was initially a bit slow. I had two nails in my tire and they agreed to patch them. It didn’t take too long. I paid $ 34 and left. This morning (less than 24 hours later), the tire was flat again and there was still a nail in it. Maybe this isn’t their fault but it didn’t inspire confidence so I chose to try again today with Discount Tire. Customer service is friendlier and more prompt here and they don’t charge to patch.

I just stopped in for oil change all the checks advertised for oil change were not done, all that was done is oil change I didn’t receive any reports on anything else. I can’t say service was poor, nor can I say it was good. I was in and out quickly but they didn’t seem to care about much else. Not a bad experience but but nothing to make me return.

It’s been raining for 2 days straight and we got a nail in our F350 today. Made an emergency stop at this location and the Mgr fixed our flat for free. He was awesome and saved us from having a bigger issue. We will be back.

Very poor service, not thorough at all in their vehicle maintenance, and service manager didn’t seem to care when the technician took something out of my vehicle that had nothing to do with my service. Completely pissed off !!!
If it doesn’t belong to you… don’t touch !!!
************Buyers beware!!!*****************

Visiting from out of town and had a low tire warning on my control panel. My son recommended this business. I was greeted and explained my low tire. They had a nice attendant check it immediately. Aired up all tires at no charge. Pleasant friendly staff.

I have been using this NTB location since we moved to Houston in 2011. We take all three of our vehicles here and have always been extremely satisfied with the service. Several of our friends also use them and often reference they get great service when visiting as well. We use them for our regular oil and fluid changes, tire rotation as well front end work and shocks and brakes. Great service, very professional, fair and honest treatment!

I had a bolt in my tire and was at this location when they opened at 7:30 am. John Adeniran (Manager) was the person who helped me. I was in and out of there in 30 minutes with a patched tire. I appreciate the quick service and I highly recommend this location.

Poor service– parts ordered but they don’t have tools to finish diesel fuel filter changes.
No need to make an appointment they will waste 3 hours and then say we can’t do the work.
Don was unprofessional and whiney

When it comes to NTB locations, it is really hit or miss. Either you are waiting 2+ hours or 20 minutes. I was pleasantly surprised that I was in and out of this location in less than 30 minutes after getting a flat tire on Hwy 249. They brought my car straight to the lift and were able to patch the tire at no cost since I purchased the tires at another NTB location. Also to note, this location does seem larger than other NTBs — more car lifts, which probably helps lessen the wait time. Overall, I was very pleased with the service here.