Northwest Houston Heart Center

The staff here (technologists) could bone up on their patient etiquette. Today, I accompanied my daughter to the echo room. The technologist who came in did not introduce herself. She did say she was going to do an echo on my daughter’s heart. The room was painfully small. So small I was asked to wait outside. My daughter said that while she was laying down with her gown open in the front and her chest exposed, other technicians kept opening the door, wide open — coming in the room — without knocking — and conversing with the tech about something or other. These intruders didn’t identify themselves either or tell my daughter what they were doing in there.
I was with my daughter in the exam room. The paper on the table obviously had not been changed since the last patient. There was an open over flowing garbage can in the room. Excuse me, but every doctor office I have ever been to has a concealed trash can. Another tech came in, didn’t identify or introduce herself, and said, Hop up on the table!!! and I said, not with the paper like THAT!!! and she said, oh yeah we are going to change it. She totally wasn’t going to, she was in a huge hurry. The paper was changed and my daughter sat and immediately the blood pressure was taken. The tech didn’t wait for my daughter to sit just for a minute after having jumped up on the table. She had that monitor cuff strapped on in thirty seconds, therefore my daughter’s reading was sky high, twenty points higher than normal. Another tech came in to put the sticky pads on her, said Lift your shirt and the tech who was leaving could have waited til the pads were on to leave in order for other patients strolling the hall to get a peek or, the tech putting on the sticky pads could have waited til the other tech left to ask daughter to raise her shirt. The timing was so poor.. No one was in sync at all in that office. Then, as we were sitting there waiting for the doctor, another tech actually did knock, came in the room and took a pair of sunglasses that was sitting on the counter (you can see the sunglasses in the pic with the trash can). She said NOTHING to us, like excuse me or, I’m so sorry to disturb but I forgot these glasses… nothing.
The exam rooms look dirty. Dirty floors, unkempt appearance in the entire room.
My daughter works in an E/​R, is a health care professional, and KNOWS what patient and office etiquette is. At this moment I can hear her explaining to her dad that it was weird to see an office forgo proper patient care.
We didn’t get a very clear explanation of my daughter’s problem but ultimately did find out what we came for. The explanation was confusing but it could have been a language barrier.