Berkeley Eye Center

Great office and friendly staff; I’ve had a hard time finding an eye doctor that has friendly staff in addition to a polite Doctor, but this one does. I’m so thankful to have found Dr. Bond and Berkeley Eye Center; great crew! I would highly recommend them.

Awful! Every time I make an appointment they cancel it because the dr calls in sick. Every.time. A DR who can’t make it to work… very reliable… sounds like a true professional. Not.

I have been a patient of Berkeley Eye Centers for nearly twenty years. We transferred to the Tomball location about five years ago. Our experiences have always been top-​notch. Dr. Bond is thorough, and will take the time to answer any questions that you may have. He went over the optical mapping with me and explained all of the details.
Additionally, Ty in the optical department is outstanding. She is so knowledgeable and courteous – a true asset. She helped me understand the vision benefits of my new insurance, and I was very pleased at the final cost. We will continue using Berkeley for all of our vision needs!

I do not recommend this place. Their warranty is poor and exam service is bad.
If you are going to buy eye glasses from them make sure you know exactly what you want. I picked up a new pair of glasses which was ridiculously small for my head. Its bifocal lenses also bothered my vision. I brought it back the next day and asked for a warranty replacement. They refused by the reason that my insurance does not allow them to charge a second pair! It seemed to me that this store let greed clouded any good business sense. It charged $ 443 for a product that cost $ 50 to make then ditch customer satisfaction. A refutable business would offer a replacement for a fee to recover the actual cost of the material and labor of the lenses (understood that the lenses are customized). The offer doesn’t cost them any money but only gains customer satisfactions and better return and referral rates. Call it a time limited (1 or 2 weeks) satisfaction guarantee policy and it would separate them from other eyeglass businesses.
As for Dr. Bond, I could not share any good comments similar to others. He rushed me out of there after 5 minutes. He didn’t exam and explain the opto-​map that I paid $ 18 extra for. He didn’t check my lenses’ power. When I am a new patient, that kind of service told me I was not welcomed there. That is exactly what Berkeley Eye Center Tomball will get. It will lose me and four other potential customers. My wife and three children are all wearing prescription glasses.

Not kid friendly well never come here again there costumers that I saw were in there pajamas was going to spend over $ 500 but due to the staff can’t handle a toddler melt down after a 4 hour wait I’m very disappointed waste of time

I like this place a lot. All the employees are friendly, capable, well trained and not a sullen one in the bunch. It’s clear they all like their jobs.
The Doctor took his time with me and answered all my questions fully. He wasn’t exasperated acting when I asked him to «do that again» (i.e. «does this look better… or THIS??) Ty is still in the glasses fitting department (low employee turnaround in that place — a good sign). You’ll get great service with Ty. She’s amazing, very professional.
The front office girls were so nice and friendly.
This Berkeley location is the place for me and my family.

The entire staff is very professional and friendly. I have already scheduled an appointment for my husband and spoken to my neighbors about this office.
Overall experience «terrific». Thank you again for making me feel so comfortable

Sadly, I can’t even review the services provided at the Berkeley Eye Center, because I WAS NEVER NOTIFIED THAT MY APPOINTMENT WAS CANCELLED. On June 22, I called and made an appointment for July 14. I work full-​time during the week, so I was happy they provided Saturday hours. I looked at many local vision centers and chose BEC because of their reputation. I even told me husband that it made the most sense to go to an optometry center that has a nice facility and high-​quality equipment.
I showed up for my appointment 15 minutes early, as directed. The doors were locked. I waited since the hours on their door listed an 8:30am opening time. By 8:40am, no one was inside, and the doors were still locked. I called the office phone and was transferred to an answering service. The representative’s records also showed that they were open on Saturdays (just as the website listed). She took down my name and number and said she would call the on-​call employee.
I never heard back from the rep. At 8:50am, I called the office again and left a voicemail. I looked up the hours for Monday when I got home, and I expected to get a call within the first 30 minutes they were open.
This morning, no one called me back. At 11:00am, I called, and the woman said, «Oh, is this Lindsay? I’m sorry I didn’t call you back yet.» The office had been open for 2.5 hours, and she didn’t have time to return a phone call from a disgruntled patient? That is incredibly disrespectful and only proved that as a patient, I would not be worth their time. POOR CUSTOMER SERVICE. She went on to tell me that their records show that a message was left for me on June 26 to cancel. Unsolicited, she said, «I don’t know why no one called again until we contacted you. We should have called until we reached you or heard back from you. All I can tell you is I’m sorry.»
I never received the supposed cancellation message, and with the lack of service this morning, I’m wondering if that cancellation call was actually made.
I will not be rescheduling with Berkeley Eye Center. What a terrible experience, both on Saturday and this morning (when I had to initiate a call to THEM after they had been open for 2.5 hours).
Schedule at your own risk. Their service seems like a gamble to me.