Firestone Complete Auto Care

I love the work that they do at this place probably one of the better mechanic teams I’ve ever encountered. They’ve kept my Acura now at 270,000 miles in great condition not just good great thank you to Corey and Sly for being outstanding mechanics

I appreciate Steve taking care of my poor experience at the Laveen location. Rich the regional manager and Steve made sure to fix the problems and gain back a customer. Thanks for being honest, timely and kind.

On 6÷19÷2015
I came in to this location for new tires and an AC inspection on my 2003 Dodge Ram 1500 I bought tires here before and was satisfied with the service and product. I bought 4 tires and was given a quote of 280.00 dollars to replace a blower motor and an evaporator.
On 8÷15÷2015
I went in to get the AC fixed on my truck it was 114 outside and even thoe money is tight I couldn’t put it off any longer. First problem was they didn’t have my truck in their system, the manager Steven came over and looked it up and couldn’t find it either. He was very short with me and was basically calling me a liar. He went on to say that if it’s not in he’s system then I didn’t get my tires at this store. He asked to see my truck and realized that the tires on my truck are only sold by Firestone. He told me to find my recite because it wasn’t in the system. He gave me a quote for a new blower motor and an evaporator plus labor 1200 dollars!!!
I went home, found my recite some how all the information was entered under my old vehicle. I called the manager and told him of the mistake, he told me that they would put a note on their system.
I YouTube the AC problems my truck was having like most of us do. And I came across a video about a circulating door that broke and was blocking the airflow I followed the instructions on the video and that was the problem on my truck. I took the door off and turn the AC on and it blows cold air on every speed and seems to be working fine.
If they had been honest with their diagnostic I would have gotten the door fixed on ⁶⁄₁₉.
THE ONLY WORD FOR THESE PEOPLE IS THIEFS!!!

Save yourself from a real headache, this place is a joke, they like to guess what’s the problem and solution for your vehicle meanwhile you spend more and more money, a simple brake system problem (a part called booster) $ 200 became over $ 1,000 dollars !!! Can you imagine ?? And everything because they were guessing about the problem, just don’t go, seriously !!

They will try hard to sell you additional «recommended» services for a pretty penny. I would like them to find what’s really needed for my car and recommend that. The customer service was demeaning and rude.

Liars! The guy we spoke too tried to nickel and dime us on things that are standard anywhere else. When we declined he chastised us. Then spoke to me like I was ignorant trying to cover his hustle. Not recommended!

Watch out ladies, they will try to take advantage of you! I called to ask how much for an oil change & was quoted $ 31.99. They mailed me a $ 10 off coupon so I thought I was getting a good deal so I scheduled an appt. When I showed up they talked me into getting an inspection. Since it was $ 14 I thought it was ok. Once I got home my husband looked over the paperwork they gave me & turns out they were going to charge me $ 72!!! My husband went there & told them off for trying to take advantage of me. Needless to say I did not let them touch my car an would NEVER go back!

Honesty, Integrity, and Great Service here! Ask for the Manager, Mike. First time I was here, a customer stopped in just to thank the manager for the integrity of service the manager had given the customer’s spouse. I’ve never seen that before! Stopping in just to thank the manager??? Wow! This is the place!

Close to my house. Like all car places recommend service but that’s it and won’t push the issue further. Just the way I like it! Have lifetime alignment service on both cars here cause I always come back.