FastMed Urgent Care

I came on a Friday afternoon and it was completely empty… The wait time was fast for me and the facility is super clean here! Andrea and Mari helped me and they were so nice! Also offered everyone water which was super nice considering it was 111° out today. :)

Everything is very clean and the staff very friendly. Extremely slow, though, and it didn’t matter that I checked in an hour ahead of time online, their system was «down» so I was put to the back of the line once I showed up b4 my scheduled time (the emails and texts that my appointment was at 2 weren’t verification enough). Not the staff’s fault, but annoying that I should’ve just showed up and waited for an hour. Now I waited for an hour to show up and probably have over an hour to wait now that I’m here. The online check in system was down last time I was here as well, and I had to wait about 3 hours.

Was there for a pee test and waited over 1 ½ hrs. When got a in only 5 min.

SlooowMed

Clean building but very slow office. Our needs were NOT urgently handled at all! 3.5 hours in this office for the doctor to tell us to go buy a humidifier and use Vicks.

I came in when there was like 1 person ahead of me, an it’s now been over an hour wait, their still telling me I have to wait. They should definitely not be called FastMed but the emergency room instead because that’s exactly what the wait is! I mean it’s ridiculous!!!

I came in over an hour and a half ago and barely was taken back. That is twice the time they told me it was going to take to be seen. Now I’m in the room waiting for another 30 minutes and still have not seen the physician. This is not fast at all. Yes, the place is nice and clean, but come on! Btw the lady in the front desk was not very nice. I don’t understand what the deal is tonight. I been here before and it has never taken this long so I gave them 2 stars for average service by counting my past experiences. This sucks the pharmacy closes in two hours and I’m not even done here! If I wasn’t in pain I would have walked out. Well it took 2.15 hours total. I guess the fast part comes once the PA sees you because she was in and out and she sent me home.

I’m pretty disappointed. I went in Saturday with a dog bite on my hand. The dog was a beautiful rottweiler but old and senile and clamped my hand with a toy. 1^st the physician assistant said she knew it wasn’t broken but still gave me x rays. (I guess to elevate the bill) 2^nd she bent my knuckles back that were swollen and I told her I could not move but she FORCED movement and said «oh sure you can»… well I guess SHE can move them for me (seriously brought tears to my eyes) Thanks for that agony. 3^rd she kept saying… «compare this to being kicked in the shin» what? How does that relate? I can’t move my hand that’s been bit by a 120 pound dog? So I get a tetanus shot and antibiotics. Now it’s 6 days later I call them back (since they said call in 3 days if not improved) and I let them know my hand is still pussing and swollen and antibiotics given were not sufficient. I’m referred to my primary care. Who I can’t schedule an appointment with for 30 days… so discouraged. I work full time and I pay put of pocket with my high deductible plan and just wanted a little empathy and medication. I’m not asking for pain pills. Just a better antibiotic.
Shame on you fast med… I’m going to make sure everyone knows they’ll elevate your bill with u necessary services and give you inadequate medication for infections to generate another visit for another bill.
I will say the one star is because the gentleman at the front desk was very kind and professional. Thank you sir

I give Fast Med urgent care at 99^th and Lower Buckeye Rd in Tolleson, AZ a five star review. I found a professional, clean and well staffed office. My visit was a walk in and I was concerned that they weren’t going to have the necessary medical equipment or trained staff to provide the necessary services I needed. After a short wait I was taken to an exam room for the usual medical screening. Once I saw the PA-​C who assessed my medical needs and off we went to the procedure room to complete my Medical treatment.

Staff was great but I was there over two hours. Was not fast at all. Was very clean. Paid 50 $

I went in after work, I was seen within an hour. The front desk, nurse, and physicians where all very friendly! It was very clean inside, the only complaint I can think of is that it’s freezing in there! They did have a little wall separating the space where children can wait, it’s a very good urgent care.

Visiting FastMed was, by far, the best urgent care experience I ever had. The entire staff was friendly, competent, and efficient. I was cheerfully greeted by the lady at the front desk. The paperwork wasn’t too cumbersome or time-​consuming. The lobby is clean and kid-​friendly. I was seen very quickly and the medical assistant and PA were excellent. I was even given a thank you card that listed the names of the staff that I interacted with. What’s great is that this location is a mile away from where I live. If I ever need urgent care again, it’s a relief knowing that a great facility is close at hand. I would definitely recommend this place to anyone who lives in the Avondale/​Tolleson/​Southwest Phoenix area. My hats off to the staff. Thank you for the first-​class experience!

I’m not sure why other people had the issues they had with this urgent care but we had a VERY good experience. We had a quick sign in process (first timers). It was a busy, busy Monday p.m. after work hours & were in & out with a kiddo with a virus in just under an hour without any call ahead or appointment of any kind. So for me this was as good as it gets. We’ll be back when we need to.

Everything was spectacular EXCEPT the medical care I received. The waiting room, exam room, and restroom were spotless, and the MA and office staff were nice. The PA who was working on the day I COMPLETELY BLEW ME OFF. Ignored my symptoms, and told me that what I’d already done to relieve my symptoms were pointless (I know enough being raised by a NP to know that they weren’t). She didn’t even do an exam until I ASKED HER TO. She didn’t ask me any questions, and didn’t listen it what I was saying. She offered a shot of a pain killer and I told her that I wasn’t interested in pain relief… I wanted to take care of what was causing the pain… a few minutes later the MA walked in with the shot. ATE YOU KIDDING ME? WAS SHE EVEN LISTENING?! WebMD will be more helpful than this place.