Sylvania Urgent Care

We just left this urgent care without being seen, I did not have my insurance information with me this time. I thought they would still have it in their system from previous visits. Now that is my fault, I’d admit. But the lack of sensitivity that the front desk staff gave me was not worth my return or my money. Obviously with pain and visible discomfort, i felt the could have seen me with my insurance they had on file,(which is valid), and I could have brought them back or called and gave them anything else they might have needed. The front desk staff didn’t care, and didn’t even try to call and confirm that everything was valid or correct. They just turned me away. Would not recommend this urgent care for poor attitudes and service.

I was surprised by the lack of professionalism I experienced during a recent visit to Sylvania Urgent Care. The waiting room was crowded, so I expected a long wait. One woman had a very bad cough. When a waiting patient asked for a mask for herself and her son from reception, they looked for some and did comply with the request. Why was the woman with the bad cough not offered one upon arrival? Glad I did not get a respiratory infection during my wait.
I came to have a knee injury looked at. I as seen by a PA student, had x-​rays, and saw a nurse practitioner for about 15 seconds. My x-​rays were put on a cd but I was never told if there was a problem. I was given a prescription for PT for further evaluation.
The report of my visit nor my x-​rays were ever sent to my primary Doctor, the PT (I selected) evaluated my injury and would not do anything further until I followed up with my doctor.
Since my visit to the Urgent Care I have had surgery and am now in recovery mode. I feel this was delayed due to the poor treatment I received on the initial visit.
More surprising was the bill I received $ 265.00 for medical visit and $ 85.00 for x-​rays. The x-​ray charge I understand. I dispute that I received $ 265.00 worth of services from a student and a nurse practitioner that barely stuck her head in the room.
I will not return!

I had my first experience with Sylvania Urgent Care earlier this week, and I would definitely use them again, if needed.
I went in because I was fairly certain I had a pretty common and easy to cure condition, and I couldn’t get in to see my primary care physician until next month. Due to my past experiences with urgent care facilities, I planned on spending the better half of my evening there. I even told my husband he was on his own for dinner. Much to my surprise, I was in and out in under 40 minutes. The check in process was fairly routine, and the receptionist was friendly. I was called back to the exam room almost immediately upon taking a seat in the waiting room. The MA took my vitals and asked me some routine questions, and then took a sample. He let me know the names of the PA and the MD on duty and said I’d be seen by both during my visit.
While I waited for the results, the PA student came in to do her bit. She was nervous but very friendly. She wished me well and said we were just waiting on the test results and the PA would be in shortly. I had to wait about 10 minutes, which seemed like forever, but I knew it was only because they were waiting on results. The PA finally came in and confirmed what I’d originally expected, asked if I was allergic to any medications, and said he’d call in my prescriptions for me. He was very professional yet personable. He let me know that the MD was going to check in with me and then I was free to go. A few minutes later, the MD came in, introduced himself and made sure I’d had a satisfactory experience. I headed up to the front desk to settle my bill and was on my way. I got to have dinner with my husband after all!
Overall, I was very satisfied with my experience here. I got what I came for with minimal fuss, and the staff were helpful and efficient.

Went in about seven months ago for severe contact dermatitis on my face. It was a Friday morning, shortly after they opened (which was 10am at the time), so the waiting room was pretty sparse. I did have to check in right away, but my insurance at the time had no copay for office visits, so I didn’t need to pay them anything. I was ushered into an exam room relatively quickly.
A (very young) nurse took my vitals (as in, she took my pulse and BP, then asked my height and weight). I explained to both her and the med student who followed about the vine I’d gotten into — which, of course, neither of them had heard of. I assured them I’d done my research and that the active oil is the same as in poison ivy.
In a few minutes, the Physician’s Assistant (PA) came in. Unfortunately, the walls of the facility are not very soundproof, and I heard her distinctly say before she came in, «I hate rashes,» which I thought was unprofessional. She seemed competent enough face to face, though, and after collecting much of the same info that the nurse and med student had already collected from me, she prescribed me a steroid shot and a run of oral steroids. I thought we had also agreed that she’d prescribe me some antihistamines, but she never called in that prescription.
Final verdict? I thought the experience was OK enough that I recommended the office to my husband for a later illness, and I’ll go there again if I can’t get in with my primary care provider.

Wow! So awful!
I went in about a year ago for a really bad cold. I wanted to make sure it wasn’t turning into something worse. The «Doctor» told me it was «probably a virus» but that they could give me a shot that would «help me feel better in case it was bacterial.»
I would have been okay with «It’s a virus, we can’t do anything, go home.» I would have preferred that to «We can give you a shot for something that probably isn’t even there.» I’m not anywhere near the medical field, but I’m pretty sure that it would be useless to give a shot to someone with a virus. The conclusion I came to was that the «doctor» just wanted to give me something that he could charge money for, or that he assumed I had Münchausen syndrome. Either way, I’m offended.
Their computer system is inefficient to use, the staff was not helpful.
I’m not returning. I wouldn’t suggest this place to anyone.

Awful customer service at the front desk. Basically they make you do all the work on the computer when you first visit. They never asked why I was coming in. Then charged me before I could even talk to someone. HUGE SCAM! They couldn’t even help me and wanted to suggest another doctor! See a real doctor, it’s not as convenient but worth the hassle.