Pinnacle Eye Group

I have been going here since I was little and absolutely love it. The office itself is beautiful and clean. Dr. Kruszewski is the best! He makes you feel so comfortable, listens to you and takes his time. I never feel rushed and he is always on time. Lisa at the front desk is absolutely awesome! She always goes above and beyond to accommodate and is so sweet.

Alas, I needed glasses. I read a lot of reviews of eye doctors in the areas and it was totally a mixed bag. Based basically on the location alone, I decided to give this place my business. I had a great experience here. The receptionists were very friendly and I didn’t have to wait very long to get into the exam room. While I was waiting, one of the women explained my insurance to me since it was my first time using it and I wasn’t sure what was covered. Once in the exam room, an assistant gave me an initial eye exam before the doctor came in. There was quite a wait for the doctor to come in but once he did he was very friendly and informative. Once I had my prescription, another woman helped me pick out my glasses. About one week lady, my glasses came in and they fitted them for me in 5 minutes. I’d recommend them!

Inept.
The doctor I dealt with there was ok, but the entire staff beyond him was worthless. From scheduling appointments and billing me, to performing tests, and fitting glasses, the women were terrible at their jobs and for the most not pleasant to deal with.
A woman gave me a test, during which I questioned her doing something a certain way. She told me she was doing it right and continued. When the doctor later commented on the odd results he was seeing, I mentioned my concern and guess what, never having even know of this type of test or the apparatus involved, I knew more about how to do it than the technician assigned to operate it did. The doctor did reprimand her about it, but still.
I came in to them explaining how the prior place had messed up the focal points of my lens for my last pair of glasses, and sure enough, they did the same thing.
They had taken «pictures» in doing a certain test. On getting my eyes examined the next time (somewhere else), I called to get these «pictures» for the doctor to compare. They not only didn’t give me the pictures, but told me I had never had any sort of such a test done, so the pictures didn’t exist. A flat out blatant lie. I just don’t know if it was ineptitude or to cover up their having lost them.
If it weren’t for this being something a bit serious, it would be laughable how terrible a place this is.