Esprés Nails & Spa

This place is over priced for the service they provide. «Tierra» is the girl who did my nails. She had a terrible attitude and poor customer service skills. She never greeted me or introduced herself. She didn’t ask what service I was there for or asked what nail shape I like and her body language said «I hate my job, I don’t want to be here». My polish had air bubbles immediately after drying. I attempted to inform the manager of his employees poor customer service skills and below average nail job and due to the language barrier he could not understand me at all. He kept nodding his head and repeating «Ya ya, you go to me next time»…Needless to say she did not get a tip and I won’t be returning.

I admit I was skeptical because there was such a low overall rating. I had called several places for a «last minute» side-​by-​die Monday appointment. Many salons were closed or unavailable?! I found a place that appeared to be annoyed and inconvenienced because I requested a «last minute» appointment.
When I called– I was pleasantly surprised by how gracious the receptionist was and how accommodating she was. They fit us in right away. This salon exceeded my expectations. It was very clean and quiet. It was a very relaxing experience and I will definitely go back!

Went to Espres for the first time, last week. The store is pretty inside, well decorated, and clean.
I had no appointment, went on the spur of the moment. I was getting a full set of acrylics. I had a very little wait time. I was greeted immediately, asked to sign in.
I was asked to pick out my polish as I waited. The tech was pleasant, didn’t talk much, but still pleasant. What I liked about her acrylic set was they were not overly thick. I am a nail biter and I naturally have a small nail bed so thick acrylics do not look good on me. Hers were nice, without even asking.
I did not care for the fact she didn’t ask me what shape I wanted. They are a little more square than I prefer, but not overly so.
It’s only been a week and my pinky finger nail popped off after hitting it on my kitchen counter. :(now I have to go back to have it fixed.
I would have given a better score, but for lack of communication, and not asking for nail shape preference, I am giving a 3.
Overall, I will return for a balance and will update my review then.

Would give zero stars, the guy that did my nails was rude, my nails are lumpy and uneven and not polished evenly, he cut me and made me bleed and he charged me over 50 $, way to expensive for what i got done. They are all so rude, they also said it would be a 20 minute wait which ended up being over an hour. They do each others nails while customers Are waiting, so rude. I will not go back.

Outrageous prices. The service in no way matches the prices. I had a young lady who no longer works there do my nails and they were awesome. They offer drinks like wine– which is one reason I really liked going there. At my second visit for some reason the manager would not allow the nail tech to give me wine. On top of that the management wanted to charge the techs an outrageous fee for not cleaning the tub – which I’m pretty sure is against labor laws. Anyhow I share that point to share this place seems all about money and not service or people. It’s just not worth it.

If I could give no stars I would. I came here a few weeks ago, it was my first time ever coming and I was really excited to try a new place. When I walked in no one greeted me, literally everyone just stared at me. I signed in and sat down and waited. Still no one greeted me. I figured someone would at least come over and tell me how long it would be but no one did. I only sat there for about 7 minutes waiting, I was just too uncomfortable that I left and took my business elsewhere. Not to mention the prices seemed ridiculous.

I would give this place zero stars if I could. Terrible experience. My acrylic nails were uneven and lumpy. So weird and hideous. They were so painful (wtf?) and tight for a few days after they were put on. Started lifting the next day. They also filed my natural nails down to nothingness so when I soaked them off, they looked truly terribly sad. I’ve had acrylics a million times and I never had this happen. Terrible protocol and application.
I also got a pedicure that chipped 2 days later. Glad I paid extra to have them French. Never again! Thank goodness this was my first and only time here! Good luck to you guys!

A girl did my nails and barely painted my whole nail, I had a pedicure afterward and she cut my foot and pretended she didn’t. To hide it she kept her finger over it and then poured alcohol all over the cut which burned horribly. The outcome of it was overpriced and looked shitty.

This was my second experience. Never again. Walked in on a Saturday afternoon and the place was chaos. By chaos I mean there were like 6 clients. The person performing my services was apparently the floor manager. I know that because she was yelling from the floor to the brake room that she wanted dinner and who was going to Netty’s. At one point there were 4 girls standing around her while she was massaging my feet. Super awkward as I now know all their secrets…
The pedicure was fine. The manicure was horrendous. Ragged edges and uneven lengths. The eyebrow wax was ok but it was just a quick clean up so there wasn’t much to do.
These three things cost me over $ 100…wtf is that. I couldn’t believe it. This place believes that they are a high class establishment but they are sadly mistaken. There was no professionalism that I witnessed. At least some of you reviewers were offered a drink.
My first experience here was with a facialist who also did a lip wax. Both were unremarkable and there were many stray hairs that I didn’t notice until I left as the room was quite dark. I should mention this was the owner’s fiancé.
Never again

Worst customer service I have ever received. Got pink and white again. Been without for almost 6 months and I used to go here when I lived in Toledo. It was the same people taking care of me.
I think they must feel I’m just not worth their time because I haven’t been in recently, but Paul the manager did a horrendous job. Not only did he rush though my nails, but the curve of the white was off-​center and one of my nails had a wave in the top of it. I pointed it out to him, but he didn’t seem to care and didn’t fix it. Because he was in a hurry he hurt me many times, which he also seemed unconcerned with.
Then before he finished my nails he decided it was a good time to check his phone and was reading and responding to texts while I got to sit and wait for him; it was for between 5 and 10 minutes.
I decided to give them a second chance since I had never had a bad experience before the last time, and returned a month later when I needed a fill and requested Paul’s sister shola, because I’ve always known her to be better than him and more gentile. I made an appointment for 4 o’clock. Around 4:40 they told again that it would only be a few more minutes. So I left and went to Luxury nails and Tracy did an amazing job.
I will never return to Espres. They are horrible. I already sent some of my friends here and was thinking of having a bridal party there, but not anymore.

I was in Ohio for work and decided to get a little pampering. The location is odd because you cannot enter from the inside the mall. You must walk outside to enter the salon. It’s very cute. Nice decorations. Beautiful chandeliers.
I was there right when they opened. I did not have an appointment and checked in with the receptionist. The place was completely empty. She seemed annoyed with me and wanted my name and address to put in their computer. How about a smile or a good morning? Would that kill you? I told her that I wanted the signature mani/​pedi that was advertised on their window for $ 10 off. She said ok and I picked out my polish. The manicurist came from the back and she seemed nice enough. Talked about the essential oils and stuff that they use. She did a great massage and i felt very pampered. I also asked for a eyebrow wax. They turned out pretty good. I did have to ask the wax lady to remove the excess wax for my face when she was done. Kinda weird.
Overall, my experience was fine. The prices are a little crazy. It was over $ 100 for my mani/​pedi and waxing. Also, my polish chipped the very next day. Boo.

Giving them five star cause they did good service. Like, they have many drinks while your are waiting, offering different services and lots choices in gel color. I’ll definite try pedicure next time.

Came in to town for a wedding. Appointment booked, and they overbooked our time slot with another party. I was a part of the bridal party and was the last one to get finished. The rest of the party had to leave to get ready for the rehearsal, while I was there for an additional 45 minutes. Every service required a new tech because someone didn’t know how to do something. In final, each girl had paid seperately, but they felt that should go ahead and add 20% gratuity because we were a big party. I HAVE NEVER HEARD OF A SALON THAT DOES THAT! They didn’t even inform one of our girls about it. Very disappointed with the service and very disappointed with how things were run. My mind is blown by the cost of the service! I have never spent over $ 70 at a salon for 3 services (no chip, pedi and eyebrow wax)… $ 130 later, I am dumbfounded! I would do no stars if possible, but my nails do look nice, so that can justify the 1 star.

Marissa, that is who you need to ask for when you go to Espreś! She is the best. Professional, pays attention to detail.
Marissa is no longer working here

I have had multiple services at this salon and I think they offer some of the best treatments in the area. Their technicians are engaged with the clients, the atmosphere is serene, and the quality of the manicures, pedicures, and nail products is the best I’ve experienced in Toledo. I am very happy to have discovvered this salon.

I’ve gotten manicures done here now two times. The service is really nice and attentive once you are able to get someone, there is usually a wait. I’ve been very lucky and had female technicians for both times who have really been great.
The services are affordable and include an herbal scrub with massage, It’s really relaxing. I even smudged one of my nails and the technician fixed it for me.
They really hustle other services like pedicures and massages etc but for what you pay I think it’s great service and my manicure lasted quite some time without any issues. I think the male technicians seem more rushed so I recommend the females but of all the places I’ve been in this town this is really a nice place. Well kept, offers you something to drink and do a great job. Check it out!

Got a balance here & literally 1 week later my thumbnail popped off. I popped off all the rest of them the next day without a struggle. That has NEVER happened to me. I have been getting my nails done for years. I work in retail, I don’t do anything that causes me to put strain on my nails. Would never recommend or go back. It was a waste of 27 dollars got a new set 7 days after I got my nails done here.

Went here for the first time and was happy with my nails but disappointed with the service. I waited 25 minutes for ‘my nail tech’ even though they had 6 other nails techs sitting around chatting. I did not request anyone specific as I had never been there. My daughter had someone start her when we got there and then they changed nail techs in the middle of her service. It felt like the managers were trying to keep all the clients for themselves and not allow anyone else to work. For my 25 minute wait I got a whole 10% off. I won’t be back.