American Pride Automotive

from the moment I walked in to the moment I walked out I felt comfortable, Steve Spiridigliozzi the service advisor was kind, courteous and very helpful. He answered my questions, never tried to sell me things I didn’t need and explained what was going on with the car as they were doing it. the prices are very fare and the business is very clean. I would definitely recommend to family and friends

American Pride is my go-​to for all of my auto service. They do quality work, and I can rely on them to be honest about what does and does not need to be done when I bring in my car for repairs. Plus, it’s great to be able to take my car to a local business with people who live in the area and get involved in the community. They host Family Service Days each year, and if you take the time to get to know the staff, they’ll know you by name and treat you like an old friend every time.
This is the place to go for honest, quality work. I refer all of my friends to American Pride.

My car was in an accident and I needed the muffler replaced. I took it to American Pride because I had heard such good things about it from the reviews. Turns out their prices are a rip-​off and they thrive from quick tourist business since they have such great online reviews. My dad used to do car repairs and when I told him what they wanted to charge me, he said that it was ridiculous. They also tried to highly dissuade me from bringing in any of my own parts for them to use, saying that it was ‘like bringing your own steak to a restaurant’. While I can see this from the business’ perspective, with car repairs, you can often save a lot of money if you bring them a part you’ve bought yourself. In the end, my final price was a bit less than they had originally estimated and the work was solid, but I’d say the whole experience kind of left a bad taste in my mouth. I’m just sorry they weren’t what all the reviews had them cracked up to be.

American Pride in Toano has yet again blown me away with a customer service experience that would surpass any competitor’s attempt.
The first time, my 2005 Honda was having some trouble starting and since I had just replaced my battery a few months back I knew it wasn’t going to be a fix I could handle myself. I contacted the shop and they told me to bring it in. By noon my car was diagnosed, repaired and I was out the door with a new starter. I was feeling confident that I wouldn’t be stranded on the side of the road, the cost was comparable to all quotes I queried online and the service was very professional.
The most recent experience was very similar. It was getting late on a Friday afternoon and I had just returned to the office from a meeting. My car gauge lights where flickering, my AC blower wasn’t working and I had a sinking feeling that if I turned my car off it would not start again, which it didn’t’ initially. I tried to start the car a few minutes later and it did but I could tell something still wasn’t right. It was 2:30 in the afternoon on a Friday and I was worried the shop wouldn’t have time to look at it but I called and they told me to bring it on in. By 4:30 my car had been diagnosed, part installed and I was again out the door feeling like I had received the best service possible. I cannot thank all of the guys at American Pride enough for taking care of my car.
The sincere concern for taking care of people and their cars was made evident that day while I was waiting for my car to be repaired. The shop had received a call from an out-​of-​state man stranded an in need of someone to take a look at his car. Charlie Marcotte, the owner himself drove to the stranded individual and took a look at the car. It wasn’t going to be an easy side of the road fix since the car was older but Charlie was able to help the man with transportation and a tow until parts for the older model car could be received.
Our community is a better place with businesses like this American Pride Automotive. Thank you for taking care of people and their cars.

I went here yesterday for an oil change and it was one of the best experiences I’ve had! The lobby area was very clean and immediately felt welcoming. I was thrilled to see a Keurig with a myriad of beverages choices as well as a fridge with water and juice. The staff was super friendly, even though they had just unexpectedly gotten swamped. I recommend using the Unilocal deal to save some money if you can! As for the oil change, I don’t know much about that stuff but I can assume it was done very well and efficiently (as I was not waiting long once my car went back.) This assumption is based off the fact that I drove 9.5 hours today and had zero problems… which is what I want! I highly recommend them, you won’t be disappointed.

Fantastic experience and very transparent in what they are doing and why. They may cost a touch more, but I know the repairs will be done well and with quality components.

Fantastic — courteous — fair.
You can trust these guys to do the right job the right way. All of my auto service is done here. They have a waiting area with complimentary water and coffee. Recently, I brought my Odyssey in for a transmission warning. They did extensive diagnostics and cleaned the fluid, sending me away without trying to sell me on a new transmission. I love an honest mechanic.

I’m not a car person, never have been and don’t pretend to be, so when something goes wrong I tend to turn the radio up and hope the problem goes away. American Pride is legitimately the first auto company I’ve ever worked with where I feel they were able to meet me on my level and offer me a sense of comfort that is very uncommon with most car companies.
From the moment you walk in you get a good feeling. The waiting room was warm and inviting, not dingy and poorly lit like most establishments. Tony, the manager, was quick to welcome me and listened patiently as I went through my list of «sounds» that my car was making. Within minutes one of the technicians had my vehicle on a lift and was going through a «31 point checklist». Tony walked me in to the shop a few moments later, showed me what was wrong and even offered some preventitive maintenance suggestions. Not once did I feel like someone was trying to rip me off or take advantage of me.
Long story short, my car was fixed, all the sounds were gone, and I left knowing that I wasn’t going to be in the shop for the same issue a week later due to any «shady business». American Pride really lived up to their standard of «Auto Service you can trust». I HIGHLY recommend this businss to anyone in the surrounding area.