The Grout Man

I would give no stars if I could, Jack was very pleasant and professional when he came and gave me an estimate, however he does not do the work himself. His first employee who came to regrout my shower and bathroom tiles did such a horrendous job, Jack came to my house and saw it for himself and sent another employee to «fix» it. He came and saw how bad the job and said he had to start all over because there was too much bad work to try and fix it. He worked for two days to repair the damage however, he said the owner (Jack) would contact me to finish the job because he was needed on another job and couldn’t come back a third day. Well this was months ago, he has never contacted me back, my bathroom is not useable and worst of all I had paid his first worker who told me everything was fine and that once the haze settled I would see a perfect bathroom. My mistake, I should not have trusted him but I felt bad because he had a death in the family and had to leave and I was just too trusting. This was not a small job I paid over $ 1400 for this work! My bathroom looks like a kid did the work. My sink is ruined from the grout he left in the sink (both the workers and Jack could not get it clean.) I have grout missing in numerous places in my shower and floor. The kicker, the first worker also broke the tile going into my shower, claimed it was put on wrong to begin with (well I never had a problem for the 15 years it was there but still, I also have no tile in the entrance of my shower. Jack said he would contact someone to fix this issue but when he couldn’t get someone right away I said just have your guy put the tile back until it can be fixed. Well guess what, his worker threw the tile away so he could not put it back! I can show photos of my unable to use bathroom to back up my statements. I kick myself because my grout was discolored and I am very fussy so I wanted it to look new and clean. Hence I called The Grout Man who said it would be perfect, no worries… My bathroom will never be the same, I’m sick over the whole situation and worst of all the owner did nothing to finish what his worker destroyed. It will probably cost me another $ 1400 to re-​do the job the right way. Where is the accountability, I will also be contacting the BBB and Angie’s list who recommended them to me.

Jack «The Grout Man» was really very good. He came to give an estimate for a service I thought we needed, but it turns out a simple recaulking job would be appropriate. He didn’t try to upsell us services we didn’t need. He made some suggestions and advised us how to seal the existing grout with something from the hardware store.
Rob, the young man who came to do the work, called ahead to say he would be about 15 minutes late, which I appreciated, and he was very personable and did a great job. Everything was left neat and he was done in just about an hour. I’m happy with the work. I didn’t plan on writing reviews, but based on the one from 6÷10÷13 I can’t imagine they have the correct company. What a shame.

I don’t know who you talked to, but it wasn’t Jack The Grout Man. He was utterly professional in his estimate of cost, time it would take, and when the job could be done. He gave me a detailed explanation of what each thing I needed would entail. He actually came to do my estimate outside his service area. I have not used his services yet, and wanted to take a look at reviews, but when I saw this I knew I had to say something. There is NO way this is the same guy that «S.R.» reviewed.

Best contractor experience ever! Used them for regrouting and recaulking the tiles in our upstairs bathtub/​shower area. Jack was on time, neat, professional, meticulous and truly appreciative of having the business. I highly recommend The Grout Man to everyone.