Cardinal Property Management

I’ve worked for a commercial property management firm for years and if I treated tenants/​building occupants the way that CPM treats their homeowners, I’d be fired. I’ve had interactions with CPM on multiple occasions and its the same every time. I’m not here to complain about the rules of the association because I am aware that the Board sets the rules for the community. But I will say that when I have questions about the rules or ask for further explanation and I call CPM, they do not answer pleasantly and are immediately on the attack and defensive. Relax its a question, I’m not challenging you!
I asked for the President of our Board’s contact information and I was told «if you want that information you can email me your question and i’ll send it to the President.» Thanks but no thanks, I am more than capable of emailing the President on my own, and if the President has such an issue with giving out personal email (understandably) they should create a gmail (hey, its FREE!) account to address homeowner questions only. Ever try going to CPM’s office to get something? It’s like a fortress getting in there. What is the nature of your visit? Who are you visiting with? Geez, I’m not even through the door yet and your drilling me like I’m bothering you! And is it so difficult to get face to face with someone because you are so disliked by the very people who pay your salaries? Hmmm.
As part of our homeowners fees, we are paying for your SERVICE. That means you treat me with RESPECT and pleasantly. Just because you are the rule enforcer doesn’t mean you are supposed to be unapproachable. I had to laugh at your rebuttal, Richard Jasek, telling everyone to come to you with issues with your staff. You have the same attitude as they do, so its no wonder you are an insufferable group of people to deal with! Maybe if you enjoyed your jobs a little more, you’d be more approachable and work with us homeowners instead of railroad us to the ground whenever we reach out to you guys. Or maybe take a class in customer service.

Rude staff, poor communication, inconsistent policies and enforcement, did I mention the incredibly rude staff? Little to no follow through. I wouldn’t buy/​rent in neighborhoods they manage and I would never hire them to manage anything.