Apple Chevrolet

We LOVE the Traverse we purchased from Apple Chevy. The salesperson was very knowledgeable and very accommodating to our questions. We will recommend Apple Chevy to all of our friends. Thank you!

Apple Chevrolet is the worst dealership ever the service department is disorganized when you ask for a loaner they say you have to be approved by the service manager the service manager laughed at me when I told him my issue and hung up the phone in my face very disrespectful as I was talking to a technician he blew me off and walked away as I was still was talking to him about my concern to my vehicle I would not recommend anyone to go to Apple Chevrolet to get that car fixed or anything the dealership is a joke to service department is one as well

I waited way too long. My appointment was at 4 pm and I waited 45 minutes until someone actually helped me. There were many people just sitting on computers typing stuff up and it seemed everyone wanted to pass it on to the next guy. Then, even though I have a service plan, they charged me. When I protested, the guy who was helping me told me that my service plan ended at 48,000 miles. I told him that it did not because I was never charged before and that it should have been covered because I bought the service plan. After I paid, I was speaking to the cashier and the other person in her office actually looked it up because she felt bad. Finally she found that I was correct. Then I had to wait another 15 minutes for them to call the same guy over to correct the bill and then I had to have them refund my credit card. A 1 hour appointment turned into almost 3. This was sucky.

The service and employees are great! Took my car here because they were the one that would take me in sooner than Webb Chevy in Oak Lawn (which is where I had bought my car from). Apple Chevrolet in Tinley will definitely be the place I’ll go from now on for my car needs.
–K. Harris

Update ! What they told me was covered under insurance was not after all. Which is not what I am upset about. I could have had the car in and out at Firestone the same day but because he told me it was covered I told Firestone to not do the work. I then had to get a rental because they do not give out loaners. The advisor miss advised. 5 days later the 30 minute job was complete. But… They forgot to wash the car. They were nice enough to tell me if I bring back the car they would wash it for me for no charge ! I thought this was part of what they offer when you have service there? I will chalk this up to experience as one of the worst experiences ever involving a dealership and never take my car there again. When I called advantage Chevrolet to ask the same questions I asked Apple to get a 2^nd opinion, they were upfront with me and told me it was not covered. They were also willing to have me bring it in that day and not let it sit for 5 days before working on it. Next time I will take it to advantage and overall last time I buy a Chevy!

They were the only Chevy dealership that was able to get me in for and oil change and tire rotation last minute. They were extremely friendly, and was able to do it in an hour. Lovely dealership and great staff! I will definetly be back!

Had my car in for service. Had a good experience with a very helpful advisor– Steve C. Thanks for the help and I will be back in the future.

We leased our second Malibu — love the Malibu 2015! With the guidance of Pat Swisher of Apple Chevrolet who provided us with all of the options available to us from keeping our 2011 Malibu — which never gave us a moments problem — to the 2015 Malibu LS/​LT and even the Cruze. The detailed information provided was user friendly and thanks to Pat Swisher presented in an easy to understand manner. Also when all the paperwork was completed and we had the keys «Swish» then sat with us in our new Malibu for almost an hour to guide us through the OnStar program and even helped us link our phones to Mylink as we did not have this feature on our 2011 Malibu. Throughout the process Pat Swisher was extremely knowledgeable, good natured, and very patient with us during our technical lessons in the car. Great job Swish!
Additionally, Dave O’Donnell/General Manager checked in on us during the process to make sure we had all the information necessary to make our decision. Chris Dazzo/​Finance was extremely organized, clear user friendly information and fast, fast, fast.
Very pleased as always with the Customer Care at Apple Chevrolet our family has purchased around 6 cars with Apple Chevrolet in the past years we wouldn’t go anywhere else nor should you!

I came to Chris a month ago when my previous car caught fire, I knew I needed a new car, a family member referred me to him and so I came to him for help. He far exceeded my expectations and made me an offer I couldn’t refuse! I purchased a new 2015 Equinox and loved it! Now, a month later I came once again to buy another one for me! I TOTALLY recommend to come and see Chris and Dan De Leon for your purchase /​lease needs! Dan is very attentive and can give you any info of ANY car! Will refer anyone I can to Apple Chevy!

You can score a great deal of points with good customer service. Most people want to be treated with respect and a sense of urgency even when things go wrong. :)
I dropped my car off at Apple today to handle the various Chevy recalls, and to get an oil change. The wait for service was long everyone was so polite, «How is everyone doing? Thanks for being so patient!» They moved quickly yet, politely with each customer. They took the time to shake the hands of the customers who were their for the first time (myself included). They had hot coffee, a clean waiting room, comfy chairs, and totally outside of their control cute yet, quite babies in the waiting room that all appeared to like me. :) ha ha ha, I’ve never spent an hour and a half of my life waiting for anything, so comfortably. My car was done an hour and a half earlier it was originally slated to be 3 hours.
Thumbs up to Apple.
Now I can say that I love all Apples! ;)

ignition recalled and the dealership cant fix it for another two months! i made a appointment with apple chevy about a month ago went in and was told they didnt have the part in stock. now about a month later they got in the part but cant schedule a appointment until at the very least sept 24^th the is over a month away!!! two months + to fix a recall!!!

Randomly stopped in, not knowing what I wanted (I just knew my price range). The salesman, Joe, was helpful without being pushy. I appreciate that, because that’s definitely not the experience I’ve had at most car lots. The whole process was very quick and smooth. Every one there was patient, knowledgeable and helpful. This was my first time at Apple, but I will definitely use them in the future!

Okay. 2 years later. Just bought an Equinox from Apple for my wife. Got good starting price over the internet and wanted to buy local. My daughter highly recommends Apple for the after sale care they have provided her — even a loaner.
Sales rep Dan De Leon was amazing. Made us comfortable, low pressure. Could tell when his ‘sales training’ surfaced in conversation and mostly when messing w/​figures and such but was straight w/​us most of the time. After getting spoiled by buying nothing but Saturn’s (me) and Caravan’s (wife) from Bettenhausen, very sensitive to old school razz-​ma-​tazz (after not dealing w/​it for 2 decades).
Bought car right then and there I think mostly because we thought Dan worked w/​us and was straight w/​us. No anything bad at check out time either — in fact, even a pleasant surprise.
More later maybe. but wanted to say thanks.

I just bought a new Equinox on Saturday from Ken and it was a great experience! I just told him what I wanted and it got brought up and we went for a test drive. After the test drive he was not pushy at all. It just took a couple of minutes to sign some paper work and that was it! After that he sat in the car with me and showed me how to use every button in car which was a big help!

I just bought a Malibu from Apple Chevy. I worked with salesman Ray Kinsch and he was really nice. I called ahead, told him what I was interested in and the whole process was done in 1 hour. It was quick, fair and painless. Chet and Ray also went out of their way to help me out. Even though my Chevrolets tend to last forever, I’ll be buying the next one from Apple!

Cindy Shone… Where do I start? First of all throughout all of my years and
car buying experiences my interaction with her went so smooth and the transition
was effortless on my part. She answered every one of my questions and concerns with ease. Her friendly demeanor and professionalism made my trade in transaction seamlessly pleasant!
Kudos to Cindy Shone and Tinley Park Chevrolet Dealers!!!
Truly satisfied customer,
Lanetta B.

I visited many Chevy dealers looking for a loaded Cruze and no one had one or followed back with me — the Owner at the store not only guaranteed to find me one he personally helped me with my trade in value — they really care about their customers — I’m a lifer for Apple

We have purchased many, many cars from Apple Chevrolet over the years and we have always had great service which is warm and courteous. Our experiences have always been seamless and treated like family. Kudos to Randy, Dan McGowan and Dave O’Donnell. We strongly recommend doing business with Apple Chevrolet, you will not be disappointed.

Just bought an Equionox from the folks at Apple and the boyfriend and I were very pleased with our experience.
We came in on Saturday just to look. We weren’t sure if we wanted a car or a cross-​over, and we wanted to especially look at the Equinox and Traverse. We were also planning to check out GMC and Buick before making any decisions. We made it very clear we were not ready to buy yet, and our sales guy Lou was very helpful. I didn’t feel at all pressured, and we got a great deal of information about the cars. (For example, the Traverse is actually larger end to end than the Tahoe… that crossed it off our list pretty quick.)
We came back two days later after decided to go ahead with the Equinox. Due to some confusion on our end we ended up buying the car from Terry as Monday is Lou’s day off. We felt bad not giving the sale to Lou, but we wanted to get it wrapped up. Even the buying process was pretty low pressue. We didn’t feel pushed into upgrades or options we didn’t want. The finance guy was nice albeit a bit chatty. At that point we just wanted to sign the papers and GTFO! It was New Year’s Eve after all!

I have not yet purchased a vehicle from Apple Chevrolet, but I recently stopped in to browse. I was up-​front with the salesman (Ken Lehmann) and told him I was just browsing to see what they had to offer because I just started looking and wasn’t ready to buy for another week or two. Ken was very gracious and seemed excited to answer all my questions. I honestly expected him to have an attitude like, «Geez, I gotta show this jerk cars for an hour and he’s not even going to buy anything.» That was most definitely not the case! He didn’t seem to mind because he showed me everything I wanted to see and then showed me even more without any type of pressure or sales tactics. Not once did he try to push me into buying a car. He simply gave me the information I wanted, gave me additional (and worthwhile) information, and let me walk out the door without having sales managers chase me down to force me into a car. I’ve narrowed down my choice of vehicle and if my wife and I decide to go with the Chevy, I will definitely be back to see Ken at Apple Chevy. Furthermore, if Ken is any indicator of the overall service at Apple, I would feel extremely confident in choosing them as my dealer and would recommend them highly.