Giant

I had called the pharmacy to see if they had a medication that the pharmacy by me did not have. All I had was ONE question, not only was I put on hold for 20 min, when the pharmacist finally came to the phone, he was beyond obnoxious! He started yelling at me, which is extremely unprofessional, telling me I don’t know what I’m talking about, calling me dumb, and then proceeded to hang up on me while I was still talking!!!
If you’re looking for unprofessional, rude, obnoxious, unintelligent, this is the place for you!
But for everyone else, why waste your time there, where you can go somewhere else and be treated like an actual human being!

Thus was the first time I had been in this Giant. It’s a pretty huge location. I only needed to purchase a cake to smash my nieces face in for her birthday. Something I had been promising her to do since she turned 4 last year. They had just what she wanted. A yellow cake with white icing. And even better they had a half cake. That worked perfect for what we needed it for. Of course my niece spotted a elmo cipcake that she just had to have. Well, we were celebrating her birthday so to the counter we went with an elmo cupcake and a half of cake. Customer service was great. Holidays were coming so we did put something in the bucket as we exited the store to help someone else.

This letter outlines an incident that happened today at this location of Giant. Read on, and if you like flies crawling all over your fish before you buy it, by all means, come here.
— Letter start —
This letter is to report an incident that occurred at the Timonium Square branch of Giant Food Supermarkets on Monday, May 26, 2014 at approximately 2:00pm.
I was stopped in front of the fish and seafood counter at the Giant in Timonium Square investigating the prices when, to my horror, I saw a live fly crawling all over the tray of «sale» tilapia fish, which was mounded in the tray. I then alerted my husband to the situation, and he encouraged me to speak to the person behind the seafood counter regarding the problem.
When I spoke to the person working behind the counter (I unfortunately did not get his name, but it was an older Caucasian gentlemen approximately in his late 50s), he simply grunted «uh» and turned away from the counter. To my shock, he did not immediately remove the tray and, indeed, the tray with the tilapia remained inside of the counter for at least ten minutes until my husband and I went to Customer Relations to have our entire scanner order voided and to explain the situation.
The woman working at Customer Relations was sympathetic, but she did not assure us that the problem would be taken care of, nor do we actually know what happened after our order was voided. We immediately left and chose to patronize another location.
I am writing this letter out of deep concern that the Giant in Timonium Square is not being cleaned nor taken care of properly. I must state that the produce display on that date was also of concern; while there were no visible health code violations that I could see, the fruit was quite bruised and «old» looking — certainly not of the quality that I expect from Giant stores.
We have patronized this location in the past frequently, but it is of grave doubt that we will do so again due to the reasons outlined. Flies are extremely filthy creatures that spread disease; if we as customers can see them in public crawling over the product and nothing is being done, I can only imagine what is going on behind the scenes.
We are extremely disappointed and concerned at the lack of service and cleanliness that the Timonium Square Giant has shown us as customers.
— end letter —
A copy of this letter was sent to both Giant Food HQ, and the Baltimore County Health Department.
I will update if and when I get any word back from either of them. Until then, I’ll be shopping elsewhere. Far, far from here.
UPDATE, 6÷8÷14: Contacted by the general manager at Timonium Square and offered a gift card and «most sincere apologies». It’s appreciated, but I still think I’m going to avoid this location in future.

The salad-​bar at this Giant is on point. I’m not the type to typically frequent grocery store salad bars – no no – but this one is really well stocked. Frequently replenished, fresh ingredients, and a vigilant caretaker that has an eagle eye (I’ve seen her change out an entire tub of carrots when someone got a little too close without the tongs).
This Giant also has an all-​natural/​organic aisle. Honest Tea, Luna Bars and Coconut Oil abound.
I live in the city, work in the county. I find myself doing a great deal of my shopping at this location

This is a «gucci» Giant and has tons of organic foods (I recall in Columbia, MD the first «gucci» Giant was located in a very fancy new neighborhood-Dorsey’s Forge). The service is fast, considering it was before a Raven’s game. Their old location had very small aisles and we avoided it completely. Their deli is very slow, but you can utilize a computerized machine to place an order, like Royal Farm. There is an over abundance of parking. They actually have staff to bag your food and offer to take it out to your car, unlike other shopping locations, except for MOM“s.

Customer service sucks. I bought pastrami seasoned turkey breast, and by the time I got home had realized they had given me regular pastrami (even though the label was marked correctly, apparently the person at the deli doesn’t know the difference between beef and turkey). When I called she said to bring it back and they’ll exchange it. I asked her about my time and inconvenience in having to go back there, and she said she was sorry, but there is nothing they can do about that. I responded by telling her that I am also sorry, but there is about 5 other grocery stores in a 1 mile radius, and I won’t be coming back to Giant again.

I love this store.
There are so many things I can find here that I the other stores around here have stopped carrying.
Their fruits and vegetables are fresh & don’t have flies around them. (See my review of another store nearby that I no longer frequent.)
Salad bar is fresh with a lot of choices!
There is an aisle with organic & gluten free food, and it is near the frozen foods at the far end of the store.
I also enjoy the scanner choice. If you bring your own reusable bags and have a Giant card, you can grab a scanner, and scan items as you go through the store. Once you’re done, you hop into a line (you can do the 12 or less line because you are only scanning the one thing — the handheld scanner!) and it totals your order, you pay, & you are on your way!
I’ve heard it can be very busy and crowded at on-​hours. I try to go when it won’t be busy, so I cannot attest to that aspect. If I were there when it was crowded, and service poor, I know I would feel differently about the store.

I was happy with the previous Giant at Ridgely Road. Though this store is bigger, it just isn’t my favorite grocery store. The layout just kills it for me. For a larger store, the aisles are narrow and taller making it harder to navigate when the store is busy. It has all the basics with prepared foods, produce, bakery, meat and seafood counters. One bonus is that they have a single aisle dedicated to organic and natural food products. Overall, it’s not my store of choice but it works in a pinch.

Nicest Giant I’ve seen. Funny how location determines what goes inside. Like the others said, it is nice and is a competitor for the nicest part of Baltimore County. I wish I lived closer to it.

It’s a Giant! What else can you say? It’s a nice grocery store– large, good variety, nice bakery, great deli, good cheese selection, full ailse dedicated to orgainic/​hippy food, good meats and really, really good fresh seafood.
Prices are OK. Service is decent– sometimes they’ll offer to help you out to your car, even if you’re a shaved-​headed over 200lb dude like me– that’s friendly service!
Why only 3 stars??? I liked the now-​dead Superfresh better. Superfresh just had a touch more variety, a bit more quality in terms of bakery breads and exotic cheeses. Meats were cheaper at Superfresh, too.
Giant is now my default grocery store. It’s nice– but if the Shoprite keeps it’s prices reasonable and keeps up a variety similar to Superfresh, I may switch.

The Timonium/​Cockeysville/​Hunt Valley area is already saturated with grocery stores. Now Giant moves (old location was in the Ridgley Shopping Center) into the newly revived Staples shopping center in Timonium across from the MD State Fairgrounds looking to grab a piece of the marketshare from upscale grocer Wegmans. It also looks ready to compete with the mega Walmart down York Road. The grocery store is impressive. The managers are friendly. The place is well organized and clean in appearance. There is a fairly decent-​sized organic section. The salad bar is organic too. Giant seems to be trying to test their scanner system. You bag as you shop and scan each item before you bag it. Theoretically this helps you move thru the checkout faster. But if you’re stuck on the old-​fashioned way of shopping you might forget to scan something or you might scan something twice by accident causing you to pay double for your product. It might take a while for this system to catch on and for shoppers to embrace it. All in all, this is a good store with alot going for it but Wegmans is still the reigning champ. [Discloser: I don’t work for Wegmans]