Allstate Insurance: Penny Tsao

This was many years ago, but I was under my parents insurance and went in there to change my premium for my side of the policy. I went in there to raise my deductibles and lower my coverage because it was too high. While Penny was typing, I was just sitting there so I decided to make conversation, I asked «Are you Chinese?» and she goes and says in a mean, careless tone, «That’s irrelevant» leaving an awkward quietness in the room. I thought it was very rude and thought to myself I’m going to tell my parents that she treated me poorly because I was just a minor part of my parents premium.
I don’t know if she was upset because of me raising my premium it somehow affected her commission but let’s just say that me and my parents are now with a different company. Shame on you Penny, treat your customers better, they will always remember this and it reflects our image of the Allstate company as a whole. Years later I still remember that awkward and rude experience.