Lighthouse Vision Care PC

For Tillamook, it’s great. For real world, it’s sub par. So far I have had an appointment, as have my two youngest children and my adult son.
During our visits the staff is pretty professional. They’re not really warm or inviting, but they’re professional at first. After you get to know them, they’re pretty friendly. This is with the exception of the man in the sales area. He’s all about sales and it shows. He is friendly, but it’s hardly genuine.
There are three exams available in total. First you’re taken to a room where you’re checked for Glaucoma and things like that. You’ll get that little blast of air in your eye here and take some tests on a few different machines. Then you’re either delivered to the eye doctor or you’re deposited back into the waiting room.
The eye exam is just what you’d expect at any eye appointment. After this part you can opt to have your eyes dilated for the final test, or pay an upcharge for tests that do a lot more than the traditional tests done while you’re dilated. I paid for the additional, or agreed to anyway, but it seemed to slip their minds and it wasn’t done.
The selection of frames isn’t vast but there are some nice ones. There’s no insurance offered. When I asked about it, the salesman kind of scoffed at the idea, saying that’s how America’s Best and VIsta Optical make money off of us. Kind of like a suckers bet in a casino, or like taking insurance when an ace is dealt in a Blackjack game. Be that as it may, I use the heck out of my insurance.
Glasses came in about a week, looked great. We got the self changing kind that auto-​darken when you go outside. My son has already lost his. Replacement is available with a 20% discount on any item that’s already been purchased.

I was a new patient and when I first walked in I got a pretty cold reception. Filled out my paperwork and then began to look at the glasses while I waited. I was looking at some of the frames and when I moved on to another part of the room to look at more frames, the receptionist came behind me and locked the cabinet I had just been looking in making me feel like she thought I was going to steal something. The selection of frames was very small too.
Another receptionist came out and picked up my file and another patient walked in at the same time, she set my file down right where the other patient could see it which really bothers me. Then I think she realized that it was mine and picked it back up.
When I was pulled into the back, the woman who did my initial testing (who was also the first receptionist) was very cold, hardly spoke two words to me during the testing.
The Dr. was friendly but did not explain any of the tests to me or my results unless I asked which was very frustrating.
When I went to pay they asked if I wanted to order contacts, I asked how much they charge for my brand and it was double what 1 – 800 CONTACTS charges. I politely told them that and the receptionist began to get a little snippy about it saying that if I didn’t order from them my insurance wouldn’t pay for my exam which is absolutely not true, my insurance has always paid for my exams no matter where I get my contacts from.
I don’t know if they were having a bad day or what but from the first phone call to make the appointment up until I left the exam I felt like I was inconveniencing them, I won’t go back there next year.

I checked out the sunglasses selection. There isn’t much. The price isn’t great. Unfortunately my insurance wants me to go there. We’ll see how the exam goes.