Walgreens

This horrible place sucks, they don’t have public restrooms and made me drive somewhere else! While waiting for RX! So I had to leave to come back, take your sign down then!!! Rude!

For some reason, all the times I come to this store is either waiting for almost a hour in line to pay or the item you are looking for is out, or the items that was usually in a specific section of the store is not there anymore and nobody knows where to find it. The other thing I noticed is they are not friendly at all and their customer service skill is almost zero. I was trying to find a water filter recharge that I had seen online that they carried, I usually I would find it near the water equipment, instead, it was not there and I searched and searched for a hour, but could not find it. Nobody was there to help me, I looked anywhere, no one was there. Finally I went to the photo lab and asked and they told me in which section was, but it was not there, then they told me that Walgreens has discontinued this item, but then when I went to another Walgreens in a different area of town, they had this filter and said every store should carry it. This has happened often with other different items, shampoos, and others. At the pharmacy they are quite stressed and do not have enough time to answer simple questions, beside that there is a long line there too. It’d be a good idea if they hire more employees!

2 stars for being open for 24 hours. Otherwise, getting prescriptions filled here is an exercise in extreme patience. The pharmacy seems continually understaffed which makes for long waits to pickup and drop off prescriptions. Don’t even thinking of outsmarting them by using the «convenient» drive-​thru. It is of no help in reducing the wait time and I’ve even experimented with having my wife go inside simultaneously and found it can be a longer wait outside.

It’s a walgreens, which means consistent service. the cashiers point of sale are always slow. I tried apple pay there. it was hella cool. Everything is laid out similarly at every one so you don’t have to think when you’re trying to find something fast.

Slowest pharmacy I’ve ever been to. No matter what time of day, morning, afternoon, after midnight… Ridiculous. Take your prescriptions to another location!

This store is woefully understaffed. The checkout lines in both the pharmacy and the general merchandise areas can get unbelievably long.
It is particularly bad when one person staffs the prescription counter and a problem occurs. The line builds and there is no way around it. The same person also staffs the drive-​up window, so the cars outside also stack up.
This store is not always like this, but I go there pretty regularly and these lines happen quite often.
My advice: If you have to use Walgreens, use the Mail Service Pharmacy if at all possible. They have recently gotten their act together.
One more comment: When Gigi O. was the pharmacy manager, things were much better. In the past couple of years they have been turning over pharmacy managers, so this may be a reflection of frustration by the staff. The customer service people would do a lot better if they had sufficient help.

Mixed feelings. This is my choice for Rx refills as it’s opened 24-​hrs. I seldom go to the store, mainly sit forever at the pharmacy drive-​thru. I usually kill time by listening to Pandora.
I work in the medical field and understand when being short staffed everything falls on that one pharmacy customer service tech and that one pharmacist. They look overworked and underpaid, making some people sound short/​rude. So I’m thankful of their service. They are human beings, not robots.
Thank you to all pharmacy workers

Seriously you wait 30 minutes in the drive up pharmacy lane. When you finally get someone to help you they are rude. I pick up medicine for an elderly woman and if I had a choice I would tell Walgreens to shove it and never come back

I mostly use this Walgreen store for rx only so this review isn’t meant for the store as a whole. First off, a little disclaimer, the staff of the actual pharmacy are good. My issue lies in the fact that no matter when I go in there during the day or week, I’m waiting in a line of 6+ customers easy. Meanwhile, the bare minimum amount of pharmacy employees are busy answering phones, dealing with customers, doing consultations, answering the drive through window (more customers) and I’m betting there’s some paperwork involved in there too. Heaven forbid a bathroom break. It’s clear by the cost of prescriptions that Walgreens is not hurting for money. Therefore, I’d think they’d stop ignoring customer service and add some employees. Instead they are making it clear that they care far more about their large profit margins than customer service itself. GET OFF YOUR WALLETS AND HIRE AN AMPLE AMOUNT OF STAFF TO TAKE CARE OF YOUR CUSTOMERS. We are now taking our business back and giving it to someone local, putting food on their table and not feeding a corporate big box store like Walgreens. One person isn’t going to make a difference to them, but enough people with this mindset, and they might get the message.

This is one of the only 24 hr stores in the area (not including 7 – 11), and I find it very convenient to pop in around 3am, once I get off work. All of the employees I have run into are very sweeet, friendly, helpful, and courteous. Never disappointed:-)

Horrible experience at the pharmacy. Came for a shot, told it would be right up, waited 30min, stood in line Again, was told «no no», I was next. Waited another 15min!
Then finally had to leave. Since I had another appt. Over 45 min of Wait Time!
Very unorganized

This location used to be top notch. They made sure prescriptions were correct and processed as quickly as possible. They knew us when we walked in. If an Rx was outdated and a new one was in they made sure to look all that up in the system. Not any more. They give you a time/​date for medications to be in and then don’t let you know if there is a delay. They give conflicting information over the phone on when medications will be in and how they will be processed. They have tried to fill expired Rxs without seeing that there is a new one in. Thus, making our doctors have to call them to straighten it out. They are brash over the phone and are defensive at the counter. We have been using them for over eight years and will be switching as soon as we can.

Your average Walgreen’s located at the corner of Happy and Healthy.
Significant craft beer selection!
I was seeking a little advice on a supplement and waited for the pharmacist — — it was a wait, but I had time to kill. I grabbed a book to occupy my time while I stood and waited.
Ended up buying the book. Generally friendly staff.

Walgreen’s Pharmacy has been just a series of unfortunate events. No flexibility — so rigid that it’s just not worth it to me ever to use their Pharmacy again. Beside the fact that Customer Service is not their strong suit, it just seems to me they don’t care.
They are SO fixated on getting paid by the insurance company that they’d rather have you walk away without a Rx all together. No relationship with the customer… every person is simply an Rx number.
Maybe the people at Elmer’s Restaurant… RIGHT ACROSS THE STREET… should walk over and teach them a thing or two about how to be nice.
We’re from California — a place where Customer Service can be unbearable a lot of the time; but Oregon is TRIPLE AAA when it comes to Customer Service. But, not at the Tigard Walgreen’s.
So… tomorrow I have a new insurance company — and I will definitely find a new pharmacy.
Any recommendations in Tigard? I’ll even travel to Portland? Or, I’ll wait to get back to CA (I’m a bi-​state local!!)
Bye Walgreen’s! I’m actually sad to leave you, but I can never go back!

this place is a big joke. great for buying Advil, but you take the entire bottle before leaving the store because of the headache this place will give you.

It’s Walgreens. it’s basically a medical discount store., You’re expectations simply can’t be that high. So what I look for is customer service, and I think what I get when I go into this particular branch is far better than at other Walgreens. I get help, advice, conversations, discussions and products that the staff themselves use. Thus, I feel confident with my purchases and so far have not had any let-​downs.

I“ve had nothing but good experiences here. Reasonable prices, great pharmacy, convenient. And I’ve had superb treatment from the staff. Plus the driveup is better, now that they’ve gone to one lane. When they had two lanes going, they couldn’t see the far lane, if a big car was blocking the view, which sometimes resulted in not getting the ‘next’ in line transaction. But that’s fixed. I just wish my employer didn’t strong-​arm us into using Medco’s Rx by mail. I much prefer the personal service of a pharmacist that *knows* me.

Really lame, Walgreens.
After I filed a complaint with their corporate office, the following day I received a phone call. It went like this:
«Hello, Ms. W?»
«Yes?»
“This is blahblah from the Walgreens store in Tigard.”
«Yes?»
“I CAN’T HEAR YOU!” (Shouting loudly at me)
«I can hear you just fine.» (My phone had 5 bars of service.)
«I CAN’T HEAR YOU!» (Shouting loudly at me)
«Do you want me to call you back?»
Call disconnected.
So I tried to call him back, 6 times throughout the day, and every time, I got a busy signal. My conclusion is either Walgreens is too poor to give these bozos a working phone line, or he just wanted to be able to say to his boss that he TRIED to call me.
I just filled out another online complaint with their corporate office, only this time I insisted on being contacted by someone at corporate who is over the store managers. I’ll keep my expectations low.

Walgreens is my friend when:
* I need a prescription.
* I need medicine for the kids. Especially at 3am.
* Ice Cream Runs… (don’t ask).
* Cat Food. (Stop meowing!)
* Light bulbs… (ouch, my toe).
* Diapers … (oh oh… we are out??)
* Christmas Lights … (burned out bulbs again??)