U.S. Bank

Convenient location. Always good service. I’ve never seen the ATM out of service. I like the open area where the ATM is. Secluded locations make me nervous. The parking lot is a little inconvenient to get in and out of, but better than some.

How can one branch be so good and one so bad? I hardly ever go to this branch because they have crappy customer service. I quit going to the drive through here a couple of years ago as the lady who seems to be perpetually working that window ought to be working at Hardcore Pawn with her harsh attitude towards customers. I have yet to come into this branch OR go to it’s drive through window and receive good service
But I haven’t got on Unilocal to gripe about it because I haven’t been dumb enough to venture back to this yucky branch for quite some time and it wasn’t high on my list of places to Unilocal about in my spare time. But, just today I screwed up and went back there because I was literally next door at the post office and had a simple deposit to make. Dumb frickin’ me. Expecting to be able to do shit like that at this branch of my bank.
I explained to the young brown haired lady who was working one of the windows that my ATM card had gone loopy and I was waiting for an already ordered replacement, so could I please make a deposit into my account? I had I.D. and my other debit card so I gave her those only to receive a quite long condescendingly delivered diatribe on why she couldn’t accept my deposit to my husbands and my account that we’ve been depositing the exact same checks into for nearly a year. We don’t bounce checks, we always have a decent balance, but I was still treated like somehow I was in the wrong?! Hmmm. I took my check and my deposit slip and left. I won’t make the mistake of coming back here unless wild dogs are on my tail and the taco joint won’t let me in.
The part that absolutely blows my mind about this that my regular branch is so nice and helpful (I gave them a glowing review) and this one is so NOT.
I hope there is some sort of area manager or something who wonders why there is such a difference between the branches in this area?

I used to enjoy being a member of U.S. Bank but recently they’re awful. The staff at this particular branch (I’m not sure about others) turns over incredibly quickly and they have become completely rude. This is in addition to the random fees on my account, which they can’t explain in a logical way and at this point are refusing to reverse.
Needless to say, I’m in the market for a new bank. The staff used to be friendly, helpful and honest. I’m very disappointed.