Tigard Vision Center

I am now writing this review, 4 years after the fact, because my sister and I were just talking about the reason I was not able to get a Parent Plus Loan for my second daughter’s college education. Tigard Vision turned me over to collection over a $ 300 bill after I had already made a $ 150 payment toward the bill.
Parent Plus Loan program specifically told me that Tigard Vision’s collection action was the reason they were turning me down even though I had successfully taken out 4 years of Parent Plus Loans with my first daughter. Not one person from Brad’s office called me to let me know I still owed them money. They just turned me over to collection.
They did not only loose my business they lost the other 6 members of my family as we have been going there since my husband’s 40 year old daughter was a kid, when Brad’s father started and ran the business.
I didn’t mind paying their exorbitant prices but turning me over to collection which excluded me form taking out a loan for my daughter’s education was harsh. I would like to invite Brad to call me to discuss this issue after the fact. His finance person who turns people over to collection needs to be fired. I spoke with her and she was unapologetic.

My entire family had been going to Tigard vision center for over 10 years! Can I just say they will kick you to the curb and not even blink an eye.
I had gotten my usual contact prescription filled (like I did every year) right before my wedding, assuming all was good with insurance because I never heard anything from them. Well fast forward 7 months, I was at my parents and going through their mail, and what do you know, there was a letter from Tigard vision saying I owed around $ 260. Why? Then I saw that the letter was a final notice and if it wasn’t paid by january they were going to send me to collections. (Which they did because I didn’t even know about this letter until February). I went in to try and figure this out, thinking hey «10 years of history here and never a late payment, they can help me out» well I was Suprisingly wrong, the receptionist pretty much in a «professional» way told me «tough shit»
Before this incident I had PERFECT credit, never once failed to pay a bill. My question for Tigard vision is why did you not notify me in any way, like a phone call or maybe sending my bill to the RIGHT HOUSE ADDRESS!!! You have had my contact information and my address for over a year. I have never felt more swindled/​screwed over in my life. Your receptionst or billing experts need some major work. Or just needs to learn customer service and treat your loyal customers with some decency, your a family vision center.
Now the reason I am writing this review now is simply because I tried to refinance my house with my husband and now I can’t because of this reported «outstanding payment» that was successfully sent to a collections agency (funny how you got their address and phone number correct) this dinged my credit score by over 100pts!
Thanks for the hassle Tigard vision, if anyone needs recomendations, there is a place in Tualatin that is beyond awesome!!!

I’ve bounced back and forth between here and Murray Scholls vision. This is a very clean, nice office. I like the amount of affordable designer frames they carry. They will also order in different frames for you to try from catalogs.
I gave 4 of 5 stars because I think the attention to detail could be a little better when ordering glasses. I had some made and the tiny was not what I wanted. Probably a communication error on both of our parts. They happily re tinted them at no cost to me but even in the retinting I asked about a mirror finish and they had them redone without finalizing my decision.
They would have totally had them redone for me again if I wanted, but I think the communication could be slightly better.
I say this being the negative but I have had many positive experiences over the years that has brought me back for years!
I make good use of my insurance and have glasses made from these two optical centers at least 6 times. I refer people there because my overall experience is really good. They are sister companies.
If you want nice glasses (more designer frames) that still don’t leave you paying a lot out of pocket, go here.
Be very detailed about what you want your lenses to look like so you get exactly what you want.

The staff and Dr. Brad were kind and pleasant but the costs seem a bit higher and the requirements to come back all felt like more ways to add costs. I ended up going to Costco to get my lenses and will go back there to have my eyes checked since it is $ 100 cheaper and I don’t carry vision insurance.

I went in to see if I needed new glasses. The staff here was super friendly and it started at the front desk. I saw Dr. Hoban, she was very nice and professional. Kristy helped me pick out my glasses and they are the best pair I have ever bought. They fit me perfect and look great. This office is highly recommended. I will be coming back each year for my exams.

Came here because it is close to my house and takes my insurance — I was also not happy with the last eye doctor I went to; she was too casual and had a limited selection of glasses. I was so happy here that I made my husband also come and get an eye exam too. The staff is very friendly and nice. They are also very patient — I looked at A LOT of glasses before finally deciding. They were also willing to order glasses in different colors of styles in the store for me to try. Overall, very nice and helpful. The office has a great set-​up as well (very clean and professional).

Staff here is great. They also don’t mind when I drop in unannounced to have my glasses adjusted. They take a variety of insurances too… and can help you figure out what will be covered. I’ve gone back several times.

This is a HORRIBLE place-​All they care about is your money, never about you. Their fees are ASTRONOMICAL!!! Apparently you have to pay for the priviledge of spending time with Dr. Brad. All I can say is stay away from this place. They will ROB YOU BLIND while supposedly taking care of your vision. All their «follow-​up» appts. are just to line their pockets. When you walk into the clinic anf they smile at you, they are really smiling at your checkbook.

I have worn contacts for many years and never had a problem until I started doing business with Tigard Vision. I tried to make our relationship work, after 5 years, many mistakes and unusual billing, I quit. I had to go back several times for wrong prescription and ill-​fitting contacts. My third (and last) visit, I was told my eyesight had drastically changed. They sold me new lenses and gave me a huge bill $$$. When I got home, I compared my «new» prescription to my old one. It was identical, strength, curve, everything. what the heck? There was no explanation for the additional «necessary» tests or excessive charges. I canceled the lense order, and am searching for an honest eye clinic.

Is it wrong to cheat on your annual eye exam? If they don’t want me to cheat, then why don’t they change the eye charts? I don’t do it on purpose, but since I’ve been coming here for ten years, it is like a comfortable pair of shoes, «Well, hello, R S T L N E. Nice to see you again, S K Y R C O.»
For years I saw Dr. Shannon, but since she left the practice, I’ve been seeing Dr. Brad. The clinic is modern, clean and has all the bells and whistles (flat screen TV in the waiting room, chocolate treats on the counter, magazines from this millennium).
My annual eye exams are always quick and painless — I don’t even have to study. But the glaucoma test where they puff air into your eye makes me jump every time. They also push a high-​tech retinal scan, called OPTOMAP, with the zealousness of a used car salesman. No thank you!
They have a good selection of high quality frames in the attached store, but over the years, both my husband and I have had to return lenses or frames that weren’t done right the first time. We haven’t had any trouble exchanging items, but it was a hassle and waste of time going back and forth.