Sunglass Hut

Second time I’ve come in and no greeting, no glance up, no effort to acknowledge me. Was looking for Maui Jim’s for Father’s Day but I certainly won’t be buying them here. This is the location across Dick’s Sporting Goods. Most arrogant staff ever.

I went in with a pair of Maui Jim sunglasses I purchased a while ago and realized I didn’t like them. I thought because the business was inside Macy’s, their return policy was just like Macy’s, it was not. Sarshar was very polite to explain sunglasses return policy. What gave me the «wow» experience was he went above and beyond to phone management, and worked with me, assessed my needs, and helped me find a pair of sunglasses I wanted. I ended up walking away with a new pair of sunglasses that I wanted, and much less then what I was expecting to pay. Thank you for making my purchase experience wonderful and to Sarshar for his willingness to help. I’m very pleased with the experience and will think of it every time I wear the sunglasses.

Nice selection! 5 Star Customer Service with a capital C for Customer Focused.
For a chain mall store I am surprised at the patient and quality help we’ve received every time we shop here. (Don’t get confused, there are 2 Sunglass Huts in the WA SQ Mall — weird, I know, but this review is JUST for the larger of the two). And it’s not always been the same person — each person (in this case they’ve all been females) gave us plenty of time, hands on assistance, was patient beyond belief (!) since I am super particular and didn’t want any names on the side of my face. Shoot, they even offered honest opinions because why spend $$ if they don’t suit you to a tee? Ultimately I decided on some stunning face jewelry since they had a new style of Persols that were worth every penny. Handmade, Italian, and beyond yummy looking!
I wish I could recall the names of the two women who’ve helped us over a number of different trips, but they seem to be the only two who work there? I highly recommend them both,
Kudos to you ladies!