Sprint Store

Horrible customer service– especially towards someone who has been a customer for 8 years. I went in to get someone on the plan a new phone since it broke and the rep (Danny) said he could change our plan to save us $ 10 – 15 a month. I specifically asked if there would be any fees to switch plans and he assured us there wasn’t. Upon receiving my next bill, he only put one phone on the new plan, causing me to pay for two phone plans at one time, doubling my bill. After 45 minutes on the phone with customer service on Thanksgiving, no changes were made to my account. I then had to go into the store again, talk to them and have them talk to customer service to get ‘their side’ on the story since my word and charges on my account were not enough. The reps only talked to me for less then five minutes, uncaring about the details, and promised to fix it an remove any charges. After getting my next bill, I saw they charged me another $ 90. I went into the store AGAIN, but it was way to busy and I did not have time to wait; there were reps behind the counter not helping anyone. I called the store a few days later, told them my problem, and he (John) said he would talk to the manager and call me back. After 3 days and no response, I called again. I had to tell them my problem AGAIN and they told me they would talk to the manager and call me back. I asked them if they were actually going to call me, because I was worried they wouldn’t. After 3 more days of no response, my account is still overcharged $ 90. My contract is up in a few days and I don’t understand how they expect me to remain a customer. At this point, getting what I should have already gotten is not enough. Also, this month my bill came out and the new plan did not save me any money, so all this hassle cost me money, time, and headache without any benefit.

Walked into this store, and the guy sitting at the check in desk, with his back turned to me, mumbled «how can I help you?» Without even looking at me! I was coming in to see if I could get my Moshi phone case replaced bc a sales rep last year had told me I could, and this guy’s mumbled words, verbatim, were «Mmmmmm… we don’t do that anymorrrrre… so you have to just buy one… especially since it was that long ago…» He didn’t even look up my info to see when the case was bought! So I ask if he knows if the manufacturers have a warranty, and he tells me they usually don’t…which I find a little hard to believe that he’s an expert on Moshi’s limited warranty terms. He did not even suggest I call them, or suggest that we look at a Moshi box… this guy had no problem solving skills. I understand policies change, but he had no sympathy let alone any emotion in his voice or on his face. At this point I’m wondering if this guy even works here and who thought it was a good idea to hire him. No customer service skills whatsoever, isn’t this job mostly talking to people? He also was not wearing a name tag, so unfortunately I don’t know his name. I hope the managers or district managers read this, bc this mumbling dude needs to be fired asap. I’m baffled as to how he has a job.

Worst customer service I’ve seen in years. Waited 45 mins. While other employees (including the store manager) played on the internet behind the counter. Had to make an appointment to finish the phone upgrade process only to be told we had to wait another 30 mins past the appointment time to work with our original rep. Would have been nice to know that he wasn’t going be available when we made our appointment. It should not be so hard to upgrade a phone. We basically waisted our Saturday. If you are looking for a Sprint store stay clear of this one.

Personal doesn’t care about you… You have to get their attention and you can spend lot of time trying to find somebody to help you even when you are customer…

Made some changes to our family plan and John, the lead sales rep, was thorough and super helpful. I’ve been a sprint customer forever and have spent hours in the sprint stores through the years. Usually with mediocre service. John was knowledgable and helped me with some loyalty benefits I didn’t even know I had. If you have to go in, ask for John

I never had a complaint about Sprint until now. Today, my HTC EVO 3D decided to (literally) fall apart. I was overdue for a visit to a Sprint store anyway because I was told that the phone was no longer going to be supported. The staff at Store #243 568 were abhorrently unhelpful. The whole experience was like waiting at the DMV.
First, there was the half-​hour wait. Then, when then did see me, I was told that they couldn’t repair my phone’s frame because it was considered «physical damage». (I was trying to open the back to take the batter out, and the glue came apart on the frame.) Third, they said the insurance I had on the phone would not cover a repair. (Odd, considering it did two years ago when I took it in for a damaged screen.)
Fourth, when I asked about replacing the phone with the same type or something of equal value, they said I couldn’t. The only thing I qualified for was an upgrade, which would tack on an extra $ 20 to my already-​existing plan. And the clincher, they finally said they couldn’t take a look at it anyway because their technician was on his lunch break. .. . for forty-​five minutes. No other techs available. On a weekday.
In summary, phone is falling apart, and will no longer be supported by my plan unless I’m forced to upgrade. Some «service» center.

This review and 5-​star rating is based solely on today’s experience. I was helped by Jayce (?) and John and they were absolute darlings. Helpful, friendly, fun to work with, overall it was the best experience possible.
Decided today was the day for a new phone and that I wanted to buy it in store rather than online. Headed to the store, was greeted and put on the help list, then Jayce helped answer a few questions while I waited. He wasn’t an overbearing obnoxious salesman but gave me a few options for accessories and info on the phones I was interested in.
Once I was up John was my guy, assisted by Jayce (who I think was still training). I told him I was there to get an iphone 6 and not only did he hook me up with that, but he got me a free tablet and a better (cheaper) phone plan. He was a lot of fun to work with, informative without being boring or condescending, and very helpful.
After a swipe of my card and a few signatures I bid my two guys adieu and was on my way, happy as a clam. Way to go Sprint! Especially John and Jayce. You guys made this easy peasy, something I didn’t think was possible with phone companies anymore.
(disclaimer: I’ve been to this store before, several times, all 3+ years ago. Never once did I leave happy or feeling like I’d accomplished what I set out to do without getting screwed out of something. That’s why my review is based solely on this experience)

This store has horrible customer service. We walked in and there was an employee with a customer. We were completely ignored. Not even a hello or a smile or at least hey someone will be right with you, which i think would have been appropriate. Walked around the store for a few minutes, no one came to see what we needed. Had to track down an employee who said there was no one there who could look at the phone for technical issues. They could look at the account to get a new phone. We sat and waited and watched at least 2 other customers come up and get helped right away. I even heard the female employee say no problem let me see your phone and i’ll take care of that. Rude. We left without being helped and i’m sure no one even noticed. Went to a different Sprint and had a great experience! Will never come back to this store and let everyone know my experiences.

Had the best experience at this sprint location due to the quality customer service provided by Violette Trimm. She went above a beyond to make sure the customer satisfaction met the highest standards! A skill set becoming scarce daily. I would recommend her to anyone of my friends and family. All tech questions were answered promptly and her can do attitude was very helpful in accomplishing a mutual goal. I will be a customer for life as long as there are people in the like her in management division of the sprint team! Thank you!

Edit: TL: dR
Samsung galaxy4 wouldn’t accept sms data, couldn’t receive pics. Traded it back for HTC One, which I like even better than Samsung.
Was happy til I saw bill yesterday… did you know Sprint will charge you an extra 7.99 a month as a «Affordable Spending Limit» fee? Was never told to me. They will waive it if you allow them electronic access to your bank account every month, which I do not allow, since I’ve had reputable large businesses make errors in double charging, etc. I had planned on keeping Sprint for 2 years, so they will expect nearly $ 200 from me as non refundable insurance in case I go over the spending limit??? How can I go over limit with unlimited data? If someone did go over limit, can’t u just disconnect them if they don’t pay their bill? I’m to give you this extra money every month as «punishment» for not opting to allow you access to my checking account? How is there not a class action suit against this obviously bait and switch tactic?
I can not reccomend Sprint. They seem shady. And no on told me about this fee when I got the plan.

My boyfriend and I had such a wonderful experience at this particular Sprint store. I had broken my phone and needed a new one. I didn’t have an upgrade but a worker (I believe he was a manager, nonetheless, he was so wonderful! I wish I remembered his name). We went in there with 2 lines, left with 3 lines and a new tablet. He was so awesome, helped us make sure that we were getting the best deal. We signed up for the «Framily» plan and now we have enough people on our «plan» that we only pay $ 25 per line plus the costs of phones. Overall, such a great experience and I won’t go anywhere else now. The bad reviews are from a couple years ago… give this location a chance if you haven’t been in there in awhile. It’s THE BEST!

Horrible store. Have been there a past few night around 6:30 and the store is always busy however no one is taking names or has a list. The customers get yelled at in general letting everyone know they are busy helping others and they are too busy. Not a problem until I called the night before to make an appointment. At first the guy on the phone nick said he couldn’t take an appointment over the phone and I would have to go on line… okay. Then one of his co-​workers in the back said just take the appointment over the phone. Let me preface this by saying that in the past 3 weeks, two of my family members in DIFFERENT locations have gotten a new Iphone neither of which is an authorized user. When I tried to get my phone Navid, (not sure if that’s how you spell his name) let me know that he couldn’t help me and the account holder would have to be present for me to get the phone or she could buy me one from online and have it sent to me. I asked him if she could call sprint and add me as an authorized user– he said yes. Why was this not an option that was given to me? My appointment was at 7pm and calling to get me added as an authorized user took about 10 minutes. I was in the store the entire time and my name was still on the «queue» however they continued to help other customers in front of me. I was not helped until after closing which was about 8pm. A guy named Ben helped me and made the process quick however dealing with this store was a nightmare and I am really regretting my decision to sign another 2 year agreement. The people in this store do NOT pay attention to what is going on. Horrible store with horrible customer service.

There is always at least a 30 minute wait. ALWAYS. Went in there today, was told there would be a 20 minute wait (there was only one other person in the store at the time) and yet had to wait for an hour because the guy claimed to be «busy». When we were finally helped the guy had clearly just walked in from taking a smoke break in the rain!!! To top it all off, they were so not helpful we just ended up leaving without even getting what we came for. My family just wasted an entire evening waiting on these idiots.

I had one of the best customer service experiences this week at this store. I came in on Tuesday night, without an appointment and was helped by the store manager, Steven Brown. He informed me that the phone techs were not available and he didn’t want any customers to suffer because they were short staffed. He was attentive and patient as I told him about my phone woes. He ordered me a replacement phone and made the whole experience so much better than what I anticipated it would be like.
Not only did he help me out personally, he remembered my name when I came in to pick up my replacement phone. He took care of my problem personally and even tried to get my old (sadly broken) phone fixed. He spoke to one of the techs about my problem and they tried to come up with a miracle. It didn’t work out, but I was able to leave with the replacement phone. Steven even made sure that my contacts weren’t duplicated and that all of my email apps were working properly. He went out of his way to make an irritating and frustrating thing, easier and simpler.
I liked talking to him so much. He’s very friendly and gregarious. This kind of customer service is why I stay with Sprint as my carrier. The store was clean and organized. The people there are attentive and nice too. Steven trains all of the staff at this store and he is also loaned out to other Sprint stores for help.
I will be coming back to this store for several reasons. I will stay with Sprint because of the customer service that Steve provided me.

Went in with a broken phone. The tech looked at it, said it could not be fixed. Did not try to sell me anything. They let me use there phone to make the warranty claim. 19 hours later brand new phone delivered to my door. No cost to me.
Happy Camper.

Wow, Sprint customer services had been improved greatly, especially their tech supports at this location… customer for life

Since Sprint is nearly all-​in with Android I expected their employees to be better trained. What I got was employees that barely seemed to know the OS and certainly were not able to sell me on it. I found an expert at Best Buy that was able to answer all my questions and I’m planning on moving to Verizon in September.

I have had a terrible time trying to upgrade my wife’s cell phone
ordered phone online, I ordered the incorrect phone so called sprint followed their directions to refuse delivery was told this would refresh the upgrade offer immediately. It did not which required two additional calls, long hold times finally after three attempts the upgrade issue was resolved.
Ordered phone — wrong phone delivered, after long hold times and several calls told I could take the phone to this store for a free exchange is they have the correct phone in stock, told by the store employee that would require a $ 35 fee, called sprint back told to go to the store and phone would be replaced with no fee — numerous delays on hold! Because of the mistake in delivery, etc having no confidence, asking for the supervisor the sprint employee then put me on another long hold then came back and offered to send a replacement phone — I am now waiting for next phone