Rosewood Bridal

I’d give this store 0 stars if that were an option. BUYERS BEWARE — DO NOT TRUST THIS STORE WITH YOUR WEDDING NEEDS.
This place is a nightmare, and while the owner seems helpful and caring until you place an order, it’s a complete act and once you’ve bought the customer service becomes atrocious.
I purchased eight bridesmaid dresses for my wedding and had several negative experiences surrounding the one order. I live in CA, but have two friends in Oregon and once they found the dress I was looking for at this store, we decided to order all eight there.
I was told I had to pay a rush fee (equivalent to $ 350 total) to have the dresses delivered in time, though I was ordering several months in advance. One friend placed her order about two weeks before the others. Her dress arrived about two months before the others, or so we were told. Seems highly unlikely that dresses ordered so close together would be delivered so far apart.
The one other friend in Oregon was never notified that her dress had arrived, so she finally called the store a few weeks before the wedding wondering what happened and was told that it was my (the bride’s) responsibility to tell her the dress was in, even though Teresa had explicitly told me she would handle everything — shipping, communication, etc. and would be sure all my girls got their dresses in a timely fashion. Lying and trying to blame the BRIDE for her mistake… class act right there. When that friend went into the store and asked what date the dresses had arrived to the store, the clerk refused to give her an answer. Seems incredibly suspsicious and it’s likely the dresses arrived months ago and sat around, as the store wanted us to believe the hundreds of dollars in rush fees were justified. To add insult to injury, the shop owner Teresa completely avoided my friend when she came in iirritated, trying to pick up her dress and get answers about the company’s incompetancy.
The sizing on the dresses is also completely off. One girl ordered a «0» and the measurements on the whole thing are off… She’s a zero in nearly everything, yet in this dress the entire bodice is really tight, while the chest area is absolutely huge. The chest area of all the dresses looked enormous to be honest. It’s possible this shop sold us couterfeit dresses, as the shop owner went on and on to my friend about all the ways in which «other shops» order counterfeit Bill Levkoff dresses from China. Most legitimate designer dresses fit well, and have consistent sizing throughout, so something here just seems off. When my friend tried the dress on at the store and showed Teresa everything that was wrong with the sizing, she just fakely said «Oh no, it’s perfect. It all looks great and it’s the right size,» even though it was uncomfortably tight on my friend.
Then I received a call from my sister letting me know that the woman at the store had completely messed up her dress order, resulting in at least $ 200 in required alterations to fix it and make it usable for the wedding. All of the girls went to a local shop to have their measurements taken (per Teresa’s request). Then Teresa said she’d walk through the sizing chart and tell them which size to order in this designer based on their measurements. My sister told her all of her measurements and Teresa told her to order a 10. My sister is a size six and let her know that a ten seemed incorrect. Teresa assured her it was correct, and insisted it would fit exactly like a six. That was a complete load of bullshit and my sister is now left spending $ 200 to alter a $ 200 dress just so she has something to wear on the day of the wedding. It’s FAR FAR too large to be worn as is.
When my mom and sister called to complain about the messed up dress, Teresa once again tried to place the blame, this time telling my mom and sister it was their faults for the error, when it was Teresa who insisted they order that size. This is entirely on her, and she needs to compensate us for this complete failure on her part. We shouldn’t pay $ 400+ for a $ 200 dress because she doesn’t know how to do her job.
I’m getting married in less than two weeks, and dealing with the horrible, inexcusable, immoral behavior of this store is absolutely the last thing I want to do right now. They should be embarrassed about their complete lack of professionalism and integrity and should shutter their doors forever. They’re in the wrong industry.
DON’T SHOP HERE. YOU’LL BE SEVERELY DISAPPOINTED, AND NO BRIDE DESERVES THIS BULLSHIT AND HEACHACHE IN THE DAYS LEADING UP TO HER WEDDING.

I chose this bridal shop to visit because they carry one of the designers I was interested in, but I was extremely disappointed with my experience dress shopping here. When I entered the store, I was greeted and asked a couple questions about what I was looking for. I was then pointed to a couple of racks and told that «the lace styles are there» I browsed through without my questions regarding the silhouette style being adequately answered. I was then taken to a dressing room that had half size shutters for doors (no privacy) and given a bustier that was a size too small and offered no slip. So needless to say standing there in a bra too small and my underwear with a barely there door and a woman I just met was a little uncomfortable. But let’s move on… I tried on 6 different dresses all way too small. I’m not a huge girl. I wear a size medium (size 8) in clothes but all they carried for dress sizes in the store were size 4 – 6!!! They only had 2 chairs in their dressing area so they were not able to accommodate seating for my mother and future mother-​in-​law, plus guests of the other people trying on dresses. They don’t schedule an appointment for you so you don’t really know if you’re going to get the attention and service you deserve. The sales rep helping me seemed to know nothing about the designers of the dresses or anything about their inventory because she had no suggestions for similar dresses they carry. I did give the store 2 stars instead of 1 because they had all their flower girl dresses marked down to $ 10 from around $ 100. So I picked up a great deal for my daughter’s Christmas dress.

My sister looked at bridal gowns and bridesmaids gowns for her dress. The staff were so friendly and helpful. So many beautiful choices! It is NOT a consignment shop, it is a boutique.

Sadly, Rosewood bridal was hands down the worst bridal/​dress experience I’ve ever had as a bridesmaid. Outside the shabby building, the décor, and the mildew-​smelled space, I paid over $ 200 for a store-​measured bridesmaid dress that never once fit. I was measured a month before the dress was delivered. Upon the first time driving out to Rosewood, I was told the ‘materials were bunching’ around the beltline and that the dresses construction wasn’t allowing the zipper to zip up, I was told to drive back in a week after they had adjusted materials. I returned to pick up the dress a week later, and again, no change — the zipper wouldn’t zip over the materials on the dress. This time, however, I was told I had grown a full inch and half on my waist in a month. I asked several times if this was potentially human error in writing down my measurements and was told over and over that 1) I have to take the dress to a seamstress and own all costs of a completely non-​fitting dress going forward and 2) that the people working there had ‘over 17 years of experience’ and that ‘this happens all the time’ for bridesmaids. As a person who has been in over 10 weddings I know this is simply not the case. Rosewood bridal is a nightmare for the ease, simplicity, and great customer service you see at other retailers, both big and small. I am beyond upset that they collected payment at the time I was measured, as every cent of that is going towards a dress that doesn’t fit, completely incompetent, uneducated, and ill trained people.
Very very disappointed. And for all ladies searching for dresses, I highly suggest you look elsewhere. This place certainly doesn’t deserve your business.

After going to several bridal stores and trying on over 30 dresses, I finally found THE one. The sales associate was amazing. At first. She told me that my dress was only $ 599 but then later on we found out it was actually $ 699. And they didn’t honor the price she told us, even though we had already paid the deposit! My wedding date got pushed back so I called the store to make sure they could hold my dress until my new date, they assured me that they could. Then, a week later I was called and told that they could not hold it until my new date. So, I kept in contact with them until I could pick up my dress. I then called and made sure I could put my dress on in the store to show my in-​laws and they assured me that I could. But, when we got there they didn’t let me try it on and they even got upset when we asked if we could have my goddaughter try on flower girl dresses. I was astonished. Worst service ever. Never again.

This was the first dress shop I went to so I was nervous about the experience. My consultant, Lisa, was amazing! Super sweet, understanding of my needs and let me make all the decisions. Good selection of dresses in the store (I’m in love with the Stella York line). Advice for other brides: this place doesn’t take appointments and Saturdays can be busy! Be patient and leave enough time. They do try to cater to each bride though. Over all it was a great experience. Worth the trip!

I love this shop! Rosewood was the first store I visited and ultimately the store I bought my dress from. I am a pale skinned redhead, so I was on the hunt for a non white dress because white washes me out. Rosewood pulled probably 5 dresses for me in blush, champagne, and oyster. Dress number 2 was a mermaid style satin gown in oyster that took my breath away. It was a sample in perfect condition from last season and fit like a glove. Soo pretty and very unique. The only part I didn’t love were these pintucks in the bottom. Here is where Rosewood’s star really shines– the shop’s seamstress Swan took one look at the pintucks and assured me she could take them out. I bought the dress on the spot (and at half price because it was a sample!). Swan did the most beautiful job with the dress and when it was finished I had a dress that was the picture of classic beauty. I’ve never seen a dress like it. Also the French Bustle that she added was incredibly simple and looked perfect no matter who bustled it. Thank you for making me feel like the most beautiful bride!

After visiting two other dress shops for a couple hours each, I spent 45 minutes in Rosewood Bridal and found my dress! I was very pleased with the assistance I was given, and the price of the dress was reasonable. The fittings were organized, though they were only offered in the evening, but I was able to get everything complete in a timely manner. I would recommend all brides make a trip in to at least poke around!

This was the second place I went to for dress shopping. I came in on a monday with no appointment around 5:30. I wanted to go Sunday beacuse it was the only day my maid of honor and family could go, but they were closed. So last minute my mom and dad took me to Rosewood bridal. I will say I wasn’t to impressed at first. The shop is tiny and cramped. No one paid attention to us for at least 5 minutes. Once we got an sales rep she paid her full attention on us so that was good. We walked around the floor and picked out 5 dresses. Since there was another woman also trying on dresses he couldn’t be right were I was trying on dresses so he walked around the floor and only come to look if the other person was back in the changing room. A little awkward. We had to get his attention every time. I loved that we could take pictures. I tried on some nice dresses but they were not AMAZING. They had a half yearly sale going. I noticed the prices were $ 300-​$ 700. All different sizes up to 14 I think. I had a specific style I wanted: Lace, mermaid or fit and flar, and not a strapless dress. It was hard to find that dress. Once I tried on a dress that fit the bill it still didn’t WOW me. It was $ 1500 and I’m sorry but for that price tag it better WOW me. I decided to go back to get my dream dress somewhere else. I was willing to pay but the dresses just weren’t as nice as what I saw the day before. In all I’m glad I went. I honestly was close to buying the last dress, but my heart said no.

Absolutely terrible experience!!! The level of incompetence at this place is unbelievable!
First, as soon as I ordered my wedding dress they messed up the order which caused a delay in its arrival. Second, they convinced me to use their dress altering service, saying it was very reasonable, but it turned out to be twice the price they originally quoted; over $ 300 just to hem the dress, that was my only alteration! Third, for my final fitting I was told to bring my maid of honor so she could learn to bustle my dress. This was an inconvenience because she lives rather far away, but we arranged it so there wouldn’t be a problem. However, 20 minutes before the fitting, Rosewood Bridal called and said there had been a mistake and made up an excuse that it was a last minute booking communication error. I had made the appointment a month earlier; there was absolutely no last minute booking! The person with whom I spoke was falsely apologetic, and we had to schedule a completely different day because they refused to go the 10 miles to pick up my dress. Finally, I was told they would hold a garter for me until I came to pick up the dress. However, when I came in, the lady working at the time said they never hold products for customers, and insinuated that I was lying. Why would I lie about that?! The most likely situation is that they lost it, or forgot they were holding it and sold it to someone else.
One small redeeming factor is that some of the staff is very nice, but others are very rude. Additionally, the store made absolutely NO attempt to make amends for their constant incompetence. In every instance that they screwed up, they somehow found a way to either blame me, and/​or behave very unprofessionally.
This is by far the worst retail experience I have ever had!!!

I can’t believe all the negative reviews on here! I’ve only been here once, and it was FANTASTIC!
This was Day 1 of shopping for my Wedding gown. Rosewood was store #2. We popped in to see what they had. I had a particular style in mind, my girlfriend had another (luckily). I told the girl who greeted us what I was looking for. She showed me a few, I tried them on. Nothing stood out, or had that «Take my breath away» vibe to it.
My girlfriend INSISTED to the girl that I needed a gown with the Corset back AND a slit. I was like «Be open-​minded»!
I’m soooooo happy I was! The girl brought a garment bag out with a gown in it. She said it had both style elements my friend requested. She helped me into it in my dressing room. WOWZAAAA!!!
We ALL had our breath taken away!
Perfect, sexy, figure flattering. ON CLEARANCE!!!
My girlfriend picked out the PERFECT shoes too. I asked for a certain type of veil (I didn’t know if it even existed). Our lovely sales-​girl (Amy) FOUND it!
Everything together= PERFECT!
Everything together=UNDER my DRESS budget!!!
Seriously! My dress budget was $ 500 (I thought that MIGHT be crazy hard).
I bought ALL of it… Dress, veil, shoes for $ 424.00!!!
I know I’ll need to spend some $$ to have it altered, although I don’t think it needs a lot done (we’ll see what alterations lady says).
I could NOT be happier with my experience AND my lovely consultant, Amy.
She was helpful, funny, and never remotely pushy.
Don’t let the ‘Strip Mall Boutique’ scare you off. This place is a gem, and I’d HIGHLY recommend it to any Bride!

I enjoyed shopping at Rosewood, and it was definitely a good first stop for me, but I wasn’t wowed by either the service or the selection. We arrived at 10am on a Saturday, so a consultant was able to give us her undivided attention, and there was a good window of time where we were the only ones pulling dresses. Definitely the way to go about it, because they don’t take appointments! By 10:30 or 11:00, it started getting crowded, and by 11:30 it was downright hectic — definitely not the atmosphere you want to make a big decision in.
I didn’t like that the fitting rooms were not very private (the top of the door came maybe, mayyyybe to my shoulder… not a big deal if I weren’t standing there in my panties while strange ladies and other brides wandered around looking at dresses, accessories, and the bride they came to support).
My consultant was somewhat new, so didn’t have the best grasp of the inventory. She also kept telling me about how much she loved X or Y dress, and how she couldn’t wait to see it on me — which is OK if the dress were in a style that I said I liked, but often that wasn’t the case.
I felt the shop had good variety of styles, fabrics, and designers, and all were reasonably priced. However, I went to several other bridal stores and saw dresses in the same price range that were constructed better and with higher quality materials. Rosewood may specialize in the budget bride, but many of the dresses they carry look like it. No, no, that won’t do at all… this budget bride needs to look and feel like a million bucks.
I liked that they let us take photos of the dresses and that the fitting area was well lit — both helped me make decisions about what styles were most flattering.

Worst bridal experience ever! As soon as we walked in I felt like I was in a sauna, and it smelt musky. I waited 15 minutes before even getting helped. Then when I finally did I wasn’t asked my budget or what I was looking for, the girl just showed me some dresses and I had to speak up and explain what I was looking for. Having some dresses picked out we head to the dressing room… the worst part. There was no professionalism when putting the dress on. I was getting hit in the face with dress, twisted and moved trying to get me in a dress. Not to mention I was already sweating. Out of the 6 dresses I had picked out only 2 fit past my «big butt and hips» as she said. Wow! I have never felt worse about myself! I wear a size 7 pant size… I may have a bubble butt I am not fat… I have been to 4 other bridal stores and all or them I’ve been able to fit in. With my make up dripping down my face and my self esteem squashed I just wanted to get out of there. I never leave reviews but I don’t want an eager bride making the same mistake I made. The website and reviews made it look like an amazing place to go… boy was I wrong. The prices were cheaper but you get what you pay for. Ugh then when I went to the restroom I had to walk in the back… gross! I would not want the most important dress I’ll ever wear getting altered back there.

I had such a great experience at Rosewood! I loved the more laid back atmosphere and never felt pressured by the staff. It was nice to be allowed and even encouraged to look through the racks of dresses myself instead of just having multiple dresses whisked in and out of my dressing room based on the employee’s preferences. The staff was really helpful and took the time to explain advantages and disadvantages of different styles, materials, etc that helped make my decision easier. The dress I ended up purchasing was one I had actually tried on at another bridal shop but Rosewood had it priced significantly cheaper!
The highlight was Swan– their seamstress. All of the staff I encountered were great, but she was really fantastic, her work was amazing, competitively priced and she was just generally sweet and helped me turn the dress I liked into a dress that I absolutely loved!
They also do wedding dress preservation, so I’ll be back!

Rosewood Bridal has a great selection and good prices. I lucked out being able to buy my dream dress off the rack which kept me in my budget. I’d tried on the same dress at another store but it was in ratty condition and almost $ 300 more so I was very excited to be able to buy it at Rosewood instead. They do not take appointments for dress shopping, yet I always felt like I had the space, time, and attention to feel like I was the only person they were working with. I felt like my budget was respected and did not feel pressure to buy anything extra or get any alterations that weren’t necessary.

The first time I went here for my wedding, I had a 2 ½ star experience. They were helpful, but they were overpriced (you can find the same dresses at other boutiques for 50 – 300 dollars less), and they weren’t very good at listening to my needs. (They pressured me to order my dress too large because they didn’t believe that I would lose the couple pounds I wanted to for my wedding, which then required expensive alterations. Perhaps this was smart on their part because what if I hadn’t lost the weight, but they almost ridiculed me for saying that I would lose weight. Not very nice to make a bride feel like she isn’t be listened to.). But they have pretty dresses. I ended up buying my dress there and it was very nice.
So, when my sister was getting married, I took her here. They were extremely rude, and when I noticed she tried on a dress that was similar to the one I bought from them the previous year, I commented that it must be the same designer. They got very angry at me, and told me that I should leave because they don’t give the names of the designers out. I had given them 2,000 dollars worth of business, and could have given them more, but they made us very uncomfortable. The saleswoman actually raised her voice at me and grabbed my hand when I looked at the designer tag in the back of the dress. Weird and rude.

I first visited Rosewood Bridal back in January 2011 after the Portland Bridal Show. I saw an amazing dress they had exhibited at the fashion show and just had to try it on. Even though the dress wasn’t in my size exactly, the staff made me feel very comfortable and clipped me into place. It turned out not to be the dress for me, but I had a great experience.
Fast forward to June when a very picky groom decided he wanted tuxes from Rosewood. Jessica, our consultant that day, was extremely informative and kind as we took forever to make the decisions regarding what the men would wear. She was so helpful and warm; it really made the experience pleasant.
Because these wonderful women had been so helpful so far, I asked if they would consider altering my dress at their shop, since the place I bought it did not do alterations in house and I didn’t trust another seamstress to do it. Teresa, the owner, said that they would be happy to do it. I must admit, I still had reservations since I didn’t buy the dress there, but figured they were the best choice.
I just had my first fitting and let me tell you, these ladies were so welcoming and lovely, even though I wasn’t their typical alterations appointment. It didn’t seem to matter that I hadn’t purchased the dress there, and they treated me like I had been with them all along. I can’t wait to pick up the dress and see the results!

Omg this place is amazing Jessica was so nice and they are quick to assist you and try every option to find what you are looking for. I’m upset to read other reviews because I think these ladies have been a godsend to a bride who is body conscious. Maybe its the attitude of the reviewers that caused a bad experience because the team at rosewood were so kind to me i cant imagine anyone not having a wonderful time. They made every effort to make this an enjoyable and low pressure experience for me. It was like being invited into their home to try on beautiful things and pick out my amazing dress. I paid 450 $ for my dress and In The bridal world you know that is affordable. Come see them and relax they will take amazing care of you!
Thank you rosewood for making me feel and look like a million on my big day!!!

I went to Rosewood for the first time after a very long day with my mom, best friend, and roommate wedding dress shopping. We were exhausted and cranky by the time we got there and didn’t expect to have much more luck, especially as the outside is deceiving and looks small. However…
When we walked in we were helped by Jessica right away. She showed us around the store and allowed us to pick out as many dresses as I wanted to try on — which was nice, because they had so many selections and I had no idea what I wanted… and even ones that would fit me!
After trying on quite a few dresses, Teresa stepped in and suggested that I try on a dress she just pulled, even though it had more beading then I thought I wanted… and that was the dress.
I didn’t want to take it off. I went home, dreamed about it, and we back the next day to try it on again! I kept dreaming about it after I’d ordered it too!
The rest was easy. It came in surprisingly quickly (luck, really) and the fittings went really well. They let me come back any time I wanted to look (the beauty of no appointments!) and even helped me figure out what I wanted to do with my hair. And to top it all off, they held it until I was ready to pick it up before the wedding!
If it weren’t for Jessica and Teresa’s help, I would never have felt as beautiful as I did on our wedding day… and my husband wouldn’t have had to be reminded to breathe by his best man when I came walking towards him that day!
Even now, over a year since I first walked in, and over 6 months since my wedding, they remember my name when I walk through the door. And I have gone back… once to finally get the dress cleaned, and again to help a friend of mine find her dream dress too!

Last year, I was asked to be a bridesmaid in a wedding back East. I could not fly home to try on dresses so the bride asked me to go into Rosewood Bridal to try on dresses since they carried the designer she selected. The bridesmaids were able to pick out what dress we all wanted as long as it was the same color and designer. All I wanted to do was try on a few dresses to see which one I liked best and the bride planned to order it along with the rest of the girls back East. I explained my situation to a consultant at Rosewood and she was extremely rude. She said she would not help me since I was not purchasing my dress from them. There was nobody else in the store so she easily could have just allowed me to try on a few dresses and I would have been on my way. I understand the hesitation since they would not be getting the business of this one bridesmaid dress. However, I was in a difficult situation and just trying to do what the bride asked me to do. I had no other way to pick out which dresses I liked. I ended up having to just pick a dress without having tried it on. I suppose I could have lied to the consultant and told her I would be buying there, but I thought she would understand my predicament and be willing to help me out.
Now, I am engaged and looking to buy my wedding dress, bridesmaid dresses, and rent suits ($ 3000?). I absolutely will not be going to Rosewood bridal due to the way I was treated last year. They refused to help me because I was not going to buy my bridesmaid dress there ($ 200?). And now they have missed out on thousands of dollars in service.