Orchard Supply Hardware

OSH is a relatively new thing in Oregon (past few years), but as a kid growing up in a California a few different times it stands out to me as a «classic» brand.
Despite the whole Sears Roebuck debacle, turbulent liberation, and subsequent Chapter 11 (great reading material for MBA students) OSH tries to be in it’s niche of the neighborhood/​chain upscale hardware store — and I think they’re nailing it. Although I don’t believe this location has the neat history of the Hollywood store (repurposed bowling alley), the corporation carries a culture fit for the modern urban/​mature-​suburbs customer. I don’t care if they’re owned by the Big-​L.
My experience compared to their big box competitors (including their parent company) is one of superior service and a slightly different (albeit smaller) product mix and superior customer service.
I’ll start with my two gripes:
— Yes, the lines can run long and the backup can take a few minutes longer than I’d like from time to time. It’s never been awful.
— The phone tree is irritating, but isn’t terrible. I’ve only had to deal with extra transfers a couple of times. At least somebody answers after the first prompt.
What might matter:
— Compared to their parent (Lowes) prices are slightly higher. It’s usually a few cents, but in a couple instances it’s up to $ 20… I’ll go on to tell you about one of them where I’m glad I spent more.
What makes them better:
— The product mix difference is nice. For example: Instead of stacks and stacks of Scott’s Weed and Feed, OSH stocks a decent selection of organic fertilizers that won’t totally nitrate bomb the little worms doing their work in your yard.
— The staff is friendly and very service oriented. Even the people who are a little short on experience or skill make up for it by staying pleasant and focusing on YOU while making sure they find the help they need to get you an answer. Even if you’re not an A+ employee I value the fact that I never get punted.
— I recently had a little bit of a quality issue with a power equipment with a purchase I made. Although it was $ 20 more expensive here (mitigated somewhat by a coupon I had) I bought this equipment here instead of Lowes. Lucky thing. Due to damage out of the box and then a defective unit (discovered after running), I exchanged a high dollar piece of equipment TWICE… all with no fuss, no cross examination about what I did, NOT A SINGLE attempt to steer me to the manufacturer’s service call center boondoggle… I explained what didn’t work and why to a rep who didn’t even care about the details and I was promptly and plesantly offered return or exchange for same/​other product.
That assurance is incredible. I’ll gladly spend a couple of extra bucks for the assurance that OSH will stand behind their product and give me no grief if I’m not satisfied. An employee told me once that they pride themselves the «Nordstroms of hardware stores» — I thought it was silly and ostentatious at the time but my experience has confirmed their ambitions. Keep it up, OSH!

I always love coming to the store. Being a home owner issues inevitably happen and I find the staff at Orchard is always the most helpful over the other big stores. They always take the time to go over my options and walk me through action steps. Their customer service is above and beyond and they are very knowledgeable. One time they had an item that wasn’t available so they replaced it with another more expensive item for the same price. The store layout is easy to navigate it is clean and the shopping experience is easy!

Nice smaller big box hardware store. It is easier to get in and out of then HD or Lowes. It looks nice and has some good buys. Staff is always friendly and helpful here.
Still I like the one on Barnes better. I think it’s just the layout though
In season they have a great Christmas section, In the summer the garden center is very good.
Tip: sign up for there club thing, lots of sales…

I’m giving a 5-​star review so that Unilocal might actually display this review and not filter it cuz I’m probably always a debbie-​downer with my reviews but Orchard Supply Hardware in Tigard, please get more cashiers! Not only does your store lack cashiers but they’re dog slow. I dig the store, products, & location but I have on two occasions, had to put down my unpaid items and leave. I was close to doing it again today but stuck it through. It’s kind of amusing but in the end, it’s not. I really shouldn’t have to wait longer to pay for my items than it took to look for it. So with that… although I gave you five stars, you really only deserve 3.

I like Orchard Supply Hardware. They are a smaller hardware store and that’s a good thing. They don’t have all the items that say a Lowes or Home Depot would have but for 90% of my needs they fit the bill. Their customer service is great and every employee is knowledgeable and attentive. If you need help you won’t have to search for an employee, they’re always walking the floor and looking for people to help. OSH’s prices are pretty good too, some things cost more than the big box stores but most of the items are similarly priced and they also have a rewards program linked to your phone number for convenience. This is my go to hardware store because I’d rather pay a bit more for significantly better service.

Not impressed. Came here for herbs, new planter and a couple odd ends. Originally, I was going to go to the hardware store and then out to a garden place, but I thought I could do it all here in one stop. I should have stuck to my original plan. Being a weekend in early Summer, this place should have been bumping, should have taken the few people as a red flag. The plant selection not just herbs, is not good. Herbs they did have didn’t look healthy and robust. Nursery was unorganized and clutter. Carts in the aisle and nothing is labeled. Inside is decent but a little spendy. $ 5 for 1 roll of basic duc tape. Whoa! Customer
Service was awful. Passed by 3 employees and didn’t even acknowledge me when I was clearly looking for stuff. At check out I was trying to be lured with their «absolutely free» rewards program. Hmm? Why would anyone pay for that in the first place and likely, I won’t be back anyways. Parking lot cracks me up! Over half the lot is labeled «compact». Yes, because people come in a Kia Rio and Prius to buy a BBQ, patio furniture and plants. Heads up in the photo. This are not from this store. It’s a completely different store.

The service was ok but EVERYTHING ELSE WAS BAD! I went to pick up organic soil and a couple plastic pots so my trip started out in the nursery where there were carts with empty boxes in the middle of the isles, and the table that held the the plastic pots was mislabeled completely. Not one price tag matched up with any of the pots! Not to mention it was very difficult maneuvering my cart through the tiny isles! I learned the price differences after getting to the register and the pots that I thought were $ 3.99 were much more! The pots I ended up with were located INSIDE the building. Like that made any sense. The soil selection was poor and over priced compared to any where else I’ve been. I normally go to Home Depot but since Orchards was closer to my house and I only needed a couple things I decided to give it a try… NEVER AGAIN!!!

Went in to get lots of flowers. They were all over grown, and dying from lack of watering.
Very sad for the flowers & plants there.

This an interesting store with some unique items not found at the other home/​garden stores. The employees are friendly and helpful. Prices are comparable to the competitors. The reason that I didn’t give 4 or 5 stars instead of 3 is due to signing up for e-​mail notices from them. The cashier told me that if I signed up I would get a $ 5 coupon for my next visit. I never received the coupon or a notice to complete my registration. I went to the website myself and completed the registration, but there was no mention of the $ 5 coupon :-(

Best prices I’ve found in town on BBQ’s and BBQ accessories and gardening stuff. I came to OSH hoping to get in and out real quickly and that was just the case. Matt was the most helpful sales associate in the world and makes me want to come back again just for the service aspect of the whole experience. My fiancé and I decided we will just be going here for all our hardware and gardening needs going forward!

I returned an item today to Orchards and was amazed at the amount of friendly and helpful employees in the store. They all look happy too and keep a very neat and clean establishment.

I have bought a few odds and ends here so I don’t have much to say In terms of the products here but If you’re looking for wonderful customer service they are the ones to go to.
Everyone I’ve encountered so far have not only been helpful. But they exude an energy and desire to help. I feel that the atmosphere there is great and the employees are happy to be there doing their job to help you. It’s a very refreshing feeling when you enter a store and are lost and need help!

Sometimes I forget how much more I like OSH vs the bigger guys like Home Despot. Maybe it’s because I’m really into gardening and indoor plants and OSH carries more potting stuff and other things than the competition. Plus everyone was really nice here and the store is easy to navigate.

Great store! Always get excellent service. Specifically go out of my way to go here when I could go to other supply stores that are closer. Also, they do screen repairs!

Tough on self esteem — Consistent horrible customer service! I felt so excited when Orchards opened in my neighborhood. I thought it would be an excellent place to pick up supplies for home projects and bigger items, yet from the first visit it has been a study in being ignored and rejected!
First visit I was looking for oxalic acid (wood bleach) and the sales associate told me it didn’t even exist as a project! Magically, I found it on a shelf in the paint section at a hardware store up the street.
I decided to give them another chance, this time on something simple: wood finish. I asked for help two times before finally giving up and leaving — as as I left I passed three sales associates standing around chatting!
Months went by and I told myself why not try again (see, I do have self esteem problems! What sane person would go back after two bad experiences?) this one for patio pillows, hoping I wouldn’t need to talk to anyone so how could it go wrong? Well, Orchards always finds a way to ignore you! I wanted to buy six pillows worth a sale of over 100. But, I could only reach three. So, I asked a sales associate to help me get the other three. She called for Debbie and I went back and waited. Debbie came alright — on the phone helping someone else! No worries, I would wait because surely she would help me when off the phone. Ha! My hopes were dashed as Debbie hung up, turned, and walked away, as I stared in awe. Three other associates were just across the patio display from where I was standing, so I made the universal «what the heck» lift of the hands motion– which two of the sales associates saw– and still they didn’t come help! I recommend orchards for anyone who would like to test their self esteem. But if you want to spend money somewhere that values customers, choose really any place but Orchards.

Great little store in an easy-​access location. OSH is clinging onto life in little niche locations that are outside the huge box store areas of influence. Owned by the Sears conglomeration and then Lowes, little OSHes seemed to have kept on truckin’ even through our short economical downturn. Time will tell if they can continue to weather the onslaught brought by the bigger box stores.
If you don’t want to make the trip to the big stores, prepare to pay the price. Cost are higher here, unless you do your homework.

What can I say about a business that is literally a few minutes from my home, a business for which I went to the grand opening, went back for their first big sale, came again for some plants and lawn furniture, and then a whole season later went back again for some potted plants and outside flowers and I’VE NEVER BOUGHT A THING. Seems like I won’t be coming back here anymore. They’ve always had a limited selection of whatever I was in need of and kinda high prices. Sorry, though close by, your store just hasn’t been the place for me.
On a nice note it was clean and well organized.

I went all over looking for patio furniture with no luck. Everything looked the same or lacked comfort and quality. When I went to Orchard I was happy with the selection, quality and different designs. Holly helped me pick out furniture, flowers and plants plus some fun accessories. She is knowledgeable, patient and has an eye for creative designing. It was a great experience.

I can’t begin to say enough good things about this store. It’s to bad that people have left reviews for them. The bad reviews almost look like competitors.
The service is friendly and everything in the store is at your finger tips. I own a DJ company in Tigard and use Orchard almost exclusively for all of my hardware needs. It’s a really nice clean store. Just what Tigard needed.

My girlfriend lives near this new store so we thought we would stop in and browse. While it’s not as big as the «Big» box stores, it does have a decent selection of home improvement, hardward, outdoor items, etc. from which to choose from.
The employees are friendly but worthless when it comes to product knowledge and finding things within the store. I’m sure there are a couple of knowledgeable employees but the ones we delt with weren’t much help.
The other issue I have is the long wait at the checkstands. Every customer gets asked if they are interested in joining the «Club Orchard» Rewards Program which leads to having to explain what it is, and then having to wait while the customers who chose to join input personal data. Okay, I get the concept of the rewards program but when there are lines of customers wanting to check out, SKIP THE PART WHERE YOU ASK THEM TO JOIN! Please wait until there are no lines or at least only 1 other person in line!
Then of course comes the part when after waiting several long minutes in line, another checker comes up and those folks who happen to be at the end of the line who are there for the shortest amount of time, simply walk up to the newly opened checker! Come on! Figure it out Orchard!
Needless to say, we probably won’t be going back which is too bad as I was really hoping for a better experience from this new retailer.