Oil Can Henry’s

Went in to this lube shop. Awesome work guys the guy that took care of me was amazing really made me feel like he really cared about my car. Way to go mat. He not only helped me learn about my car but he was kind and funny

I went to Oil Can Henry’s because I had a $ 8 coupon. The attendant, Jake, was rude and inconsiderate when I told him I only wanted the conventional oil. PREDATORY UPSELLING. I don’t know if he gets hassled when he doesn’t upsell, but he would NOT LET IT GO. He tried to explain to me how my 2007 Camry engine was made for 0W-​20 Synthetic Oil, and I was confused because the handful of times I have been to Jiffy Lube, they never told me about 0W-​20 Oil and how my car manufacturer recommends it. He said that was because the oil has only been out «6 years.» So I asked «since my car is a 2007 how is it possible it was made for this new oil?» He became frustrated and said annoyingly «so you are just going to stay with the conventional?» and when I said yes he said «ok» like he was tired of talking to dumb people and left abruptly. Later on when I tried to use the coupon, they said they couldn’t accept that one and charged me full price. I was already upset and this really ticked me off, so I pulled out the coupon book and it said «Valid at all Portland locations» and then listed the Tigard/​Scholls Ferry location specifically. I showed the book to the workers and he said «well I guess I can just find some $ 8 to refund you back onto the card.» The whole process was way too stressful and the quality of service was low. They try to upsell you on something every 20 seconds while sitting in the car. I will be going back to Jiffy Lube.

Service was good but paying $ 109.99 for a Mobil 1 oil change is just plain ridiculous. Def not coming back.

The two guys that help me were very sweet. On my receipt it says the main guy that helped me was Bartolo. I asked him to please check my lights because one of them was out. Hey check them all and told me that my passenger seat headlight was out, I okayed for it to be changed but they didn’t have anymore headlights available. So they swapped one of my high beams for my headlight. I mentioned that I thought it was one of my brake lights that was out, so the two men checked again and my passenger seat brake light was out as well but was overlooked. Because it was overlooked, they gave it complementary for me and changed it One of my tires was low and when I asked if they can put air in it they did it for me at no charge. I was still very happy with their service so I still took them, but then when I got home I noticed that my front drivers seat turn signal light was also out.

This place used to be good a couple years ago. What a disappointing fall from grace. I went there a couple months ago and finally decided to review the place. I showed up when there was no line, sweet right! Maybe not. They checked my lights and told me I had a backup light out and they could replace it for 9 dollars. How nice of them to be kind enough to replace a burned out bulb for me. I said no thanks I’ll get it when I get home thanks anyway. Guess what no burned out bulbs I check and double checked. Bottom line is if it’s slow they will lie and say you need services that you don’t. Next I showed them my upper ball joints and how to lube them, they failed to lube them and called it good. I had to do it myself when I got home. Next it was time for the oil change. They insisted on selling high milage oil and some cleaner product. I said no thanks and I am retired military can you apply my discount. They applied it reluctantly and could not up sell anything to me which disturbed them. Next they did the big finish by double checking everything on top then they took a water hose and sprayed water from underneath the engine out the top which turned to steam and soaked my entire engine compartment. One of the most damaging things you can do to today’s engines is spray the electrical components with water. When I asked why they did that the response was they don’t want to be sued for oil dripping in someone’s driveway at home. So instead I had oily water dripping off when I got home. The only thing they did right was drain the old oil out and install the new oil filter. Guess I’ll do it myself from now on.

I got hooked on Oil Can Henry’s while living in eastern Washington state, but when I moved to the Portland area, I can see that their rustic business model simply does not work in more populated areas. I tried stopping into this one (and a couple of others in the area). Each and every time, the wait was projected to be 40 minutes to an hour. Just as in eastern WA, all these OCH’s have just two bays. It’s kind of ridiculous to keep that business model in an area with so many more drivers. If convenience is the reason for oil change stations, Oil Can Henry’s is most certainly not an option. I never got my oil changed at any of these locations, and I likely never will.

My significant other and I come here for both of our car oil changes. Great service for sure! Little pricey but worth it.

I’ve been here a few times in the last year or so, but I’m writing my review based on my experience on the evening of 1÷14÷15. I pulled up to the auto bays and both were full but I was offered a news paper and a price list per usual. The greeting was sincere and nice.
After about 5 minutes they checked in with me and told me it would be a few more minutes because the other vehicles being serviced were getting extra services, which was fine with me as I just sat there and browsed my Facebook and Instagram, no big deal. They even checked in with me twice to make sure I knew I wasn’t forgotten.
I was really impressed by the service after pulling into the bay. I told them the service I wanted and they answered my questions regarding the EcoOil. They checked my fluids, lights, and had the service done STAT. They didn’t even try to sell me new wiper blades;) I told the guy (who I think was the manager) that my engine light had been on for over a week, and without hesitating he grabbed his Inspector Gadget thingy and ran a diagnostic on my computer. He told me to check the gas cap with a sly grin on his face. Boom, problem solved! I even got $ 10 off my service from a coupon they were offering.
Quick, easy, affordable, convenient, hassle free. I’ll be back to this location again!

This place is overpriced and thinks overly much of itself just because it has the employees trying to look classy in their bow ties. I went in for a simple oil change, only going there because I was too short on time to go to my usual place, and I knew how desperately my car needed that oil change. My usual place is only $ 25 and it offers a small room where I can sit out of the way. This place is $ 40, just for the BASIC oil change, and I can either wait in the car (where I’ve no room to use my sketch pad) or I can stand outside in the cold, biting wind. Not to mention the pushiness to take their service recommendations. They did ask before just doing, which earns them 2 stars instead of only 1 star, but they were still pushy. I would have to be very desperate to go back there, even for their «free» top off on antifreeze, since I strongly suspect it’s just a ploy to get me back to charge me more for something else they «find.»

Such nice polite workers here. No more jiffy lube for me… I like the fact your not stuck in a boring waiting room

I’ve been coming here ever since I moved to Oregon! They are always really nice and I enjoy the old school vibe the place gives off. They give you a newspaper to read in the car while you wait, and overall it’s a very relaxing experience! The wait isn’t ever more than 45 minutes either, which is a major bonus.

This was my first time here and I had a great experience. They gave me a Sunday paper as soon as I pulled up and checked all my lights and stuff. It was a busy Saturday so there were two cars ahead of me and one in the stall. The other lane was in the same situation. The people working there were all friendly and attentive, including jumping my car when I left it on while waiting! The service was quick once I was in the stall and I left satisfied with the experience. The reason I took off a star is that due to the line up of cars it took nearly an hour and a half of my day.
I will definitely be back!

I’ve been to various Oil Can Henry’s locations over the years. This particular location is right off of Scholls Ferry Road & is ideal for anyone living in Tigard or Beaverton. What sets this business apart from other oil change locations is the emphasis placed on quality customer service. My interactions with their employees have always been genuine and extremely professional.
The only factor standing in the way of a 5 star rating is that on occasion wait times tend to be a bit longer than I would prefer. My last visit was one of the occasions where I ended up waiting in the queue for over 45 minutes. The employees were very gracious and apologized for the wait time. In particular, one employee named Kevin was extremely professional and did everything he could to ensure that the remainder of my experience was a positive one.

We live near this Oil Can Henry’s, so we’ve used it before. Today’s experience was similar, only worse, than those in the past.
My wife drove up to a stall at 4:50 PM, with one car in front of her that was being worked on at that time. During the next 50 minutes (yes! no exaggeration), the driver and one of the workers would talk for several minutes, then the driver would get back in his car until a little while later, and the same thing over again. In the meantime, other drivers were being shuffled through in the stall next to hers. What?! Nobody came to tell my wife what was going on or that she would be taken care up. At the 50 minute mark, my wife asked to see the manager or the person in charge of this shift. Finally, the car in front of my wife’s was finished, and now they were haggling over payment with a $ 100 bill. My wife heard all of this haggling while she was sitting and steaming in her car. The haggling went on for over 5 minutes (again, not an exaggeration). Finally, she was motioned into the stall. She again said that she wanted to see the manager (named Aaron), but he never did show his greasy face.
This place has no idea about customer relations! Somebody should have ushered my wife into the stall next to hers. Somebody should have said something about the length of time. Somebody with a manager or supervisor title (Aaron?) should have come to talk to her after her request. One of the workers apologized to her for her poor treatment, but no manager! This place stinks! We’ll never use this place again, and we hope that this little note will alert you to how bad is. Perhaps you’ll want to try a different place; we will.

You deserve no stars! I used to come to oil can, conveniently across the street from where I live. My last experience here was ridiculous!!! Will never be coming back and will be letting all my friends you guys hire anyone clearly. The kid I delt with made comments that mature people don’t think, let alone say to a customer.

Great deal and awesome customer service. I was just there and will be a return customer.:)

Thank you OCH of Tigard! I had my last oil change at a Santa Cruz which was actually a pretty bad experience but these guys made up for it by helping me out with a little emergency. I had the front of my skid plate fall down on a road trip and the best I could do was to bungee it but I knew that wasn’t going to cut it for the drive back home. So I saw OCH and figured they might be nicer at this location and be able to help me out. They were and they managed to do a make ship repair so I could get back on the road safely. they were super cool about it too. I’ll be back here for my oil changes for sure.

I’ve been to this Oil Can Henry for about 5 years, so it’s not a bad place by any means. It certainly beats Jiffy Lube, which is pretty reliable at screwing up (overtightening bolts and filters, etc). A couple of years ago I’d have given it 4 stars, solid. Lately, however, I feel as if there is much, much more up-​selling of unnecessary services (coolant flushes, new filters when the old one is fine, useless additives, etc) and pressure to get fancier oil, etc. The wait can be long, but it really depends on the time and day– weekends are the worst, obviously.
I just dread going now, because some guy will talk down to me about how «you really should get this $ 99 (insert fluid here) flush» even though it was replaced at the dealer recently. They even tested my 1 year old battery and it came back «marginal» so they pushed me to get a new one, yet when I got home and tested it with my voltmeter… it was just fine.

I don’t know much about cars. I know they need gas, the occasional oil change and sometimes, when you own them long enough, you may need to replace brake pads. That about sums up my knowledge about cars.
After a minor mishap with a blown tire, I was reminded that my car needed a bit of TLC seeing that I had been driving approximately 2k miles over my scheduled oil change. So, I headed over to Oil Can Henry’s. Typical oil change I suppose, but the customer service was outstanding. I always feel a hard sale going down anytime I bring my car in for an oil change — oil filter, cabin filter, super fancy synthetic oil, radiator flush… blah, blah, blah…
I got sold on this visit. I bought it all and didn’t regret it one bit. Why? Because the guys there took the time to explain why each was important, pulled out the filters and showed me how absolutely ragged and filthy they all were. I’m pretty sure that my car would’ve exploded within 100 miles if I didn’t take their advice. So, yes. I accepted all their suggestions. When I asked them about the Rain-​X treatment, they even told me to not waste my money and just do it myself. Ok.
They had me in and out in no time. I’ll definitely come back.

Decided to try out Oil Can Henry’s since I moved to the area and needed to get an oil change. I’ve always gone to Jiffy Lube and didn’t realize that I had a preference until now.
After pulling up and talking to some dude (who promptly disappeared without really saying much) I went to get out of my car only to figure out that they don’t have a waiting room. You sit in your car while they change the oil! What the?! Weird.
The last thing I wanted to do was hear the guys yelling to each other for 15 minutes, but that is what I got. Not only was it not peaceful but they have you in your car, a captive audience. You know what my mom says about a captive audience? You should always take advantage of them… and that’s what they did.
It was like one long sales pitch that wouldn’t stop. I couldn’t speed out of there fast enough… needless to say I’m going back to Jiffy Lube next time.