Macy’s Furniture Gallery

Don’t bother buying their worthless warranty on furniture — they sell it as great if you have a family — we were up front that we had 2 small kids and they said it would be great for that, but we just had our claim denied — they send out someone to do an estimate and then decline you if they think it’s too dirty. Ridiculous — that’s what they said its for, to get stains out! But now they won’t clean it at all so I feel like they basically just stole our money from the warranty. Terrible service, we won’t be buying from them ever again. Shame on you Macy’s — I feel like you took my money and I got nothing I was told I would get.

I freaking love this place because, for the most part, I’m not mauled by sales people the whole time I try to look around. I usually get a greeting and they let me look in peace, which is great. They have a good selection of rugs and some decent furniture.

When I Need to buy beds for my aging parents who are dying, don’t joke about them dying! Completely cold idiot! Will never purchase here.

We were out furniture shopping on a Sunday afternoon and apparently I wore the wrong hoodie and yoga pants because no one even offered to help me at either of the other furniture stores we went into. Macy’s was sort of a last ditch effort because I figured if I couldn’t get the time of day at a JcPenny’s I certainly wasn’t going to get any help at Macy’s.
When we walked in we were greeted by Brenda. We told her what we wanted, how much we wanted to spend and what color we were interested in. It took her 10 minutes to lead us to 3 different couches that would all fit the bill. When we couldn’t decide which one we wanted she gave us time to take a lap or two around the store. It was a zero pressure sale and we left with the perfect couch! The best part is that they will deliver and set it up for less than it would have cost me to rent a uhaul and get it home myself. Overall it was a great experience and we will be back.

We bought a couch last Monday at Macy’s furniture store by Target. This was our 6^th furniture store of the day. We were tired of pushy sales people and outrageously priced couches and weren’t expected anything different from Macy’s. But we were on a mission, so in we went. We walked around for a few minutes before a lovely woman, I will say a little spacey but it worked for her, asked us if she could help or if we were just looking. We found the couch of our dreams and the lovely sales woman suggested she just put it on hold for us for 3 days with no obligation or credit card needed so we could think it over. Now that is my kind of sales person! So of course we went and got an iced coffee and then returned to buy the couch of our dreams! It was delivered the following week on Tues. at the exact time they said they’d be there. The only problem, if you can call it that, is it seems one arm of the couch sticks out about ½ an inch or so further then the other arm. But that’s just nit-​picking I think.

Worst customer service I have ever had. Bought a expensive love seat and chaise (heirloom). Special ordered waited for months to get. When I got it I called to let them know 2 of the cushions did not have enough down stuffing. I was referred to customer service which is not Macy’s. But a third party they came out and I never heard back. Finally I called store back and salesman and manager could care less. They kept saying sorry nothing we can do. Unbelievable !!! Finally I called corporate headquarters and got furniture manager in a Florida store they have bent over backwards to help me. They have filed my appeal to work with third party. And if that does not work they will send someone else out to look at it.
Shame on Washington squares service. Good olé Meir and Franks was great !!!
Macy’s should have their own customer service!!! I will never buy furniture there again.

Maybe I can save someone from going through what I just went through last weekend 11/​11/​2012.
My husband and I just bought a house. We’ve been researching what we want to buy for our new home. I’ve been researching furniture and he’s been researching the major appliances.
So. I decided I really liked a sofa and love seat set that I saw on
and we went to Macy’s to look at the sofa at the location in Beaverton, Oregon on Hall Blvd. Right next to Target and behind the actual Washington square mall.
We walked inside of the Macy’s Furniture store and right away we were approached by a tall sales woman. She did the usual «What can I help you find today?» Kind of a thing. My husband told her that we were just browsing — because we really wanted to see the sofa before we got a sales person involved. We walked about 15 feet and a second sales person approached us (a male) and asked us the same questions. My husband, again told this man that we were fine, thank you, but we are just looking around right now. We walked another 15 feet and the same tall woman approached us and said «Hi. I want to give you my card» and she held out her business card to my husband. This is the 3^rd time we were interrupted in a 5 minute period of time. My husband said «No. We don’t want your card, thanks.» She looked surprised and said «Oh, are you working with someone else???» I said «No, we’re not working with anyone. We just want to look around first». We continued walking and I found the sofa that I’d seen online. It wasn’t exactly what I thought it would be but I sat down on it anyway to try it out. A 3^rd sales person approached us (another male) and said «Can I help you with something?» My husband said «No, this is the fourth time we’ve been interrupted and we just want to browse right now.» He said this in an exasperated manor. The salesman then YELLED «Well, you don’t have to be so rude!!!» Salesman #3 full on lost control over himself and yelled at us. Then he walked away toward the front door. We hadn’t even made it through a quarter of the store yet. So I told my husband that I wanted to leave. I was shocked by the salesman’s horrible treatment. So we approached the front door and when we were about 10 feet from the door my husband said to the salesman «You know, we were going to spend about $ 6000 or more at Macys when we move into our new house but some other company will get our money now» My husband didnt yell. He just simply stated this fact. The salesman YELLED «Well, have a GREAT day you two!!!» very sarcastically as we left and there were 4 new customers coming in. I wonder how they were treated if they just wanted to «browse». I’ll never step foot into another Macy’s again for the rest of my life. I will NEVER forget how I was treated my this Macy’s representative!

Manufacture warranty and worry free warranty are a joke. Unless you purposely abuse your furniture or you are into furniture mutilation, nothing is covered. Even then Macy’s will find some obsolete loop-​hole and tell you the damage isn’t covered. My favorite part of this whole experience was when Macy’s agreed to send some one out to look at our couch, then canceled the appointment without telling us. It is a shame I had to give them one star to post this review.

DO NOT ORDER MATTRESSES FROM THIS STORE. (I wouldn’t go back for furniture either.) Customer Service is horrendous. They wouldn’t even let me speak to a supervisor when the $ 3,000 mattress I bought was so soft we rolled into each other and sank down into oblivion upon receiving it. Not at all what we tested out on the show-​room floor, yet they want to charge me over $ 400 to return it.
SERIOUSLY FOLKS. BEWARE. Read the other customer service issues.

haven’t made a purchase here, but each time I go in the staff is friendly and accommodating — not too SALESY.
I prefer less «cookie cutter» furniture, wanting originals. Those who like standard furniture from traditional to (sort of) modern, this is the place. good layout, spacious and open.

The friendly customer service and bright, spacious surroundings of Macy’s Furniture made our mattress shopping experience relaxed and easy. I did find their prices a little high and the sales people could have done a better job suggesting products… though they did know a lot about the beds when we asked about specific models.
I have no idea why the two one-​time-​Yelpers gave them 1 star. Macy’s is much better than Mattress World or some of the high pressure bargain furniture joints.

2÷26÷11: purchased sofa, recliner, bench, dinner table set including 6 chairs and was told that chairs will be delivered in April.
3÷10÷11: got the mail form the sales lady (Trudi) saying that chairs look like will be ready in end of April.
4÷08÷11: Went to the store and purchased more furniture (cabinet, desk) from the same lady (Trudi) and was told that my chairs will be delivered in second/​third week of May.
5÷20÷11: scheduled to delivery on 5÷25÷11
5÷25÷11: Only 5 chairs to be delivered because one of the chair was broken.
5÷25÷11: wanna talk to the store manager, but manager was off that day. So, left a message.
5÷26÷11: manager was too busy to call me back, so the lady (Branda) who took my message called and said that my chair was there. She scheduled my delivery date on 6÷7÷11
6÷4÷11: was told that there is no chair for me on ⁶⁄₇ because the system went wrong.
6÷5÷11: wrote some comments on Macy’s official website about my experience
6÷6÷11: store manager (Monty) finally called and said the chair will be arrived at warehouse within a week, and can be delivered the following week.
6÷9÷11: store manager called to schedule on 6/​14, but I am not available that week. So, reschedule on ⁶⁄₂₁
6÷21÷11: finally, the last chair was arrived.
After 4 months wait, I finally have all my chairs. If I knew it would be so long, I wouldn’t have ordered the chairs in the beginning. You can only order furniture from this store if it’s in stock.