Lush

Got an orange shampoo bar, conditioner bar and Miranda soap — they gave a free sample for hand cream for nurses because my girlfriend it a care giver!
Talked with the workers, really knew their stuff — very personable!
The shampoo bar — great! Left a little bit of a stripped feel — kind of like Irish Spring where your skin literally squeaks against itself as well as the hair.
The conditioner bar did not dissolve well and is not good for long or large amounts of hair — doesn’t de-​tangle.
The soap! To die for, smells so good like mangoes or passion fruit!

I went to the mall a few weeks ago with my friend and she took me to Lush cosmetics. I love them so much, I went back for more. I got the scrub, bath bombs, bubble bath and massaging soap bar. They are all handmade, vegetarian and not tested on animals. They also make my whole bathroom smell so yummy! I love Lush!

Store layout is terrible. It was busy when I was there and it was not a comfortable experience. Lots of people browsing and clogging up the aisles that feel super narrow. Add sales people casually asking you the same questions over and over and you’ll wish you had order online instead. Products are great, store experience? Not so much.

I Love Lush products!!! LOVE LOVE LOVE!
But when I walk into a Lush Store, I loose some of the love. I am so tiered of the pushy side of Lush. Next time I go in I am going to ask the employee that comes up to me and has a fake smile on…“what do I need to say to just be left alone during my shopping experience?

As a long time Lush customer I have found most associates who work here are pretty friendly people, but today Gracie definitely provided A+ customer service. From start to finish she knew her products — even different benefits each major ingredient had. Gracie asked the right questions to qualify me for the products that would best fit my needs, and made helpful recommendations without being pushy. The Full of Grace serum she recommended is magical and exactly what my sadly dried out face needed! So very big thanks goes out to Gracie and the rest of the Washington Square Lush team.

Thank you Olivia! I was a newbie to this place but had a general idea of what my skin needed. Olivia was so helpful in guiding me! My skin has never been better thanks to your recommendation of the sea salt scrub and matte moisturizer! Also, thank you for suggesting my friend return the product she wasn’t pleased with. With an exchange, she’s now as happy as I am!

the place is amazing and it smells so good and the workers are so nice i love it so much! the workers are so nice– like they help you if you need help and they show what the bath bombs and bubble bar is used for. i love this place bc it is a really nice place. yet it is smaller than bbw and other ones in the mall but it smells the most beautiful and i love lush!

Just as I was losing faith in organic skin and hair products, I stumbled onto Lush with their herbal deodorant that actually works all day, their Angels on Bare Skin face treatment, and Daddy-​O shampoo for silver /​grey hair. The Cup of Coffee face mask feels like a secret weapon when I’m feeling tired and run down. Sounds like hyperbole, doesn’t it? Try a sample for yourself. I personally wouldn’t face Monday morning without this spa treatment on Sunday afternoon.
Much has been said about their customer service, up-​sale approach. I don’t disagree with the positive and negative reviews; mostly I find the energized service helpful, and I speak up if I’m just browsing and want to enjoy myself. no one has insisted on shadowing me the way negative reviews portray.
Mostly, I’m not browsing – I’m dropping by for a specific item and appreciate the clerks’ help in locating it for me, along with a sample or two of something new. I even called ahead today to speed me to my next Saturday list check off. My package was waiting for me and I was back in my car with 7 minutes. Boom!
I find the service sparkling, but I wouldn’t go to Lush if I were feeling curmongenly (or I’d grab that Cup of Coffee face mask for a quick renewal before I headed into a store that prides itself in cheerful costumer service).
I truly appreciate being able to smell and test the products as well as being able to easily return a product that isn’t working for me – I’ve only done that once. Today I’m here for my son – Lush’s skin products have been a blessing to his troubled skin, and they are far less expensive and more pleasant to use than the dermatologist’s prescribed medications that dried up and irritated his skin.
I’m an unabashed fan.

I I was rating their products alone they would have 5 stars easy!
This store is tiny, employees are almost too friendly. You really can’t just browse –they insist on helping and it can get really overwhelming. I went on my break from work today, the mall was hectic enough, I just wanted my shampoo! And I got it, and wandered a bit to see what new things they had. If I had been left to just shop around instead of being interrogated, I would have bought more. Instead I checked out and ran as quick as I could. Even when I was at the register, one of the floor employees came over and started browsing the products I placed on the counter– «let’s see what you got!!». Oh my goodness, give it a rest.
I love this store for their products, wish the atmosphere was more welcoming and peaceful.

Their customer service is incredible and their product is amazing. I am new to the bath bomb experience and they have been super helpful with demonstrating how everything works and feels as well as providing knowledge and samples. I am in love.

Way too many sales people hovering. I walk in and immediately someone asks me what I’m looking for, I tell her im just browsing but I’ll let her know if I have any questions. Literally one minute after she leaves 2 other girls come over and ask me my name and how I am. I tell them I’m just browsing and try to look at the product again and the girls again insist on knowing my name. So I tell them and walk away to look at something else. Again, a new employee walks over and asks what I’m looking for. Seriously? 5 minutes in the store and I’ve been customer serviced by 4 employees. The store is not that big. Obviously you can see that I’ve already been approached. This is the reason I rarely go into this store. Yes you have awesome products but it’s not worth being interrogated every time I go in.

I have never been to lush before. I have walked by it but avoided it like the plague because it’s always so crowded. That being said I read a great review about the Big shampoo product. I had to get some. It was sold out but sales person gave me a free sample and recommended I come back when next truck arrived on Wednesday. I appreciated the free sample. I picked out a mask and a conditioner hair bar to try. Product is interesting and appears high quality. I’m a little annoyed that I bought this hair bar and was not offered any kind of a container for it. I would have happily bought one but I didn’t think of asking what to do with the thing. It comes in some crappy paper. I tried to wrap the bar up in it and it turned into a mess. I guess I’ll hunt for a container on my next day off. Just not a great presentation or send off of the product. I think they can do better. Lots of sales people. I don’t mind that and I appreciate help but I would be talking to one sales person and then another would come up immediately. They don’t pay attention to whom they already greeted so the same person may approach you again and again. only slightly awkward. It just made it hard to actually look at anything independently.

The customer service is great. I walked in and someone ran down a list of products that they have when I told them what I was looking for. Kudos for being knowledgable in your products.
There are testers for every product here. So the staff can test on you or on themselves, if you prefer. They have some interesting products too, like a solid lotion bar that you warm up in your hands then rub into your skin. And a solid shampoo bar that you wet, then rub into your hair, and it lathers up well. And fun flavored sugar lip scrubs. I bought everything that I mentioned because the products feel high quality.

love love love their bath bombs! first time at this located and it was PACKED. super DUPER friendly crew working this location. i knew what bombs i wanted, so was in and out fairly quickly after talking to two staff for a bit. located inside washington square mall, so maybe that’s why it was busy on a saturday evening. anyway, Lush has the best bath/​body products around, all vegetarian and hand made.

The sales people are extremely annoying… Very similar to the sales people at a car dealership. I avoid the store on occasion because I’m just not in the mood. Can’t I just come in & look on my own. Please?! I’ll give 4 stars because well I love the products. Just not the sales people.

I love their bath products, especially their bath bombs. I hate their prices.

I loved it here! I came in the buy a nice gift for my roommate and best friend because she is going through a lot of stuff right now and the staff here was absolutely wonderful, they were very helpful with whatever I was looking for and didn’t try to push anything I didn’t want on me. The product is great which I already knew considering this is the place I was told to go for great products, but coupled with the service is going to have me coming back for a long time!

This place would receive 5 stars, however, I get quite irritated with the sales people. They are nice, of course, but I just want to look around and not get bombarded like a used car lot.
The products are more than amazing and speak for themselves. I truly believe, though, they’d sell more with less sales people in the way!

Okay so me and my girlfriend walked in not knowing what the hell we were doing lol but then these awesome guys came up to us, asked us questions about our skin and etc. Kenny was the guy that helped me and he is seriously so stinking awesome! I dropped $ 100 easily just because he is such a good salesperson! I didn’t feel pressured to buy anything but just the way he explained the products… he was so knowledgeable about everything! And he legitimately wanted to help me and my skin! The workers here are sooooo friendly and attentive, I have never received such awesome service in my entire life which says a lot because I work at nordstrom lol. Kenny is the best and if you’re reading this I want to be best friends with you and also thanks for the taco suggestion!!! Por que no is BOMB!

This is a much smaller Lush than the one near downtown Portland, but the service was still plenty friendly and the products are the same.
In case you haven’t been initiated into the cult of Lush, it’s body and cosmetic products made out of fresh ingredients. But I didn’t fall for these products just because they were «all-​natural» (if glitter could be considered natural), I fell for their amazingly potent fragrances and the super high quality of anything you get yours hand on in the store.
The Blousey shampoo is made a full 33% with fresh bananas. The rest of it could be arsenic for all I care, the smell and the moisture is ridiculous. My hair has made full recovery from my bleaching and perming. Their Happy Happy Joy Joy conditioner induces memories of rose gardens and mossy forest walks.
The only downside is, the prices. Good luck escaping Lush with your any of your paycheck still at hand. I’ve walked into Lush and starved for the rest of the month due to pungent shower gels and facial cleansers. Just. Ugh, the super sniff.