America’s Best Contacts & Eyeglasses

I understand why most people come here — for the cheap exams and free glasses, it sure as hell isnt for the service. I misplaced my last box of contacts while moving, my glasses broke and I simply went in to ask for a trial pair of contacts to get me through work for a few days and to order a new box. apparently my prescription expired (although I had the prescription, and it said it didn’t expire until August of ’16) and the doctor was «out sick» (apparently they only have one doctor, and apparently he was sick for three days because I called every single day to ask). they couldn’t sign off on ANYTHING (including a trial pair) — I can’t imagine how many people they were unable to help. So now, here I am, unable to work or drive when I move out of state in two weeks. Maybe if they compensated the money I’m losing by not being able to work or if they at least sounded apologetic, I’d be more happy with them. save your time and your money from this place.

All the employees are so cool and knows what there doing A+ plus they all smiled and loved to help me in 1 hr, Dr lee awesome, Leah the asst-​awesome ! Dylan, Awesome Christi the mngr A+, Tammera the G, M .We will see ya again in 10 days, keep up the great work, 4−2−16 Jacob and Dylan rok, they have Great Customer Service, love dealing with people who care about the customer and like the job they do so well. We’ll tell our friends and family for sure, Both pairs of glasses A+ HAve a great 2016 to the whole crew

Well, 20 years ago I came here for new glasses, had the exam, picked out frames and was told it would be about a week until I could pick them up, I never heard from anyone, I called and was told my glasses had not come in, a month goes by, still no call, no glasses, I stopped in to check up on them, what do you know? My glasses were in and ready! Oh and they had been there all this time, when asked why no one called me, the rude lady insisted she had been calling me and leaving messages, I told her how full of crap she was got my glasses and left.
20 years later I decide Im going to give them another shot, went in had the exam, picked out frames ordered coatings and stuff, the guy who helped me was very good and knowledgeable didnt try to sell me stuff I didnt need, told me 7 to 10 days they would be ready, 8 days later got a call saying my glasses were ready, went in picked them up. MUCH better experience this time, thank you very much, eyewear is costly as it is, it should at least be a stress free experience!

What a mess.
Completely disorganized.
Frames are dirty, dusty.
Nobody seems to know what they’re doing.
Buyers beware.
I’m outta here

The trashy short blonde girl needs to focus more on doing her job than hitting on my fiancé right in front of my child and I. I’m beyond disgusted with this place. I will now never recommend and tell everyone what kind of people they hire. If you wanna make money by flirting go work at a strip club.

Rip-​off!!!
Beware!
That $ 69 special is great if you want the absolute basics. But if you want to add anti-​reflective you are looking at an additional $ 127. It includes 1 year breakage. But still. You should be completely aware that those 2 pairs will actually cost you closer to $ 200 with still a basic lens (not polarized).
The service is OK otherwise. Never be back though.

Are ZERO stars an option? Imagine the worst possible customer service you could receive and multiply that x10! That describes the ridiculously bad service my family experience at America’s «Worst» Eyeglasses. Rude, incompetent staff. No follow up when there is a problem… although they are more than happy to take your money! Do yourself a favor and skip this disaster.

I’ve been going to America’s best for over 10 years, have been very happy with the optometrists here and all the service. Yesterday they changed it all for me. I went it to have them fix one of my glasses and they said they don’t fix it there ! I was so surprised as they have always fixed my glasses. I asked why the warranty doesn’t cover it and she said oh the glasses are 2 years old and they’ve served their life!!! I was shocked as we just paid $ 300 for these glasses 2 years ago. Will avoid going here for sure for the terrible answer the front desk gave me.

I really wanted to give this place 5 Stars as the eye-​exam is way more cheaper than the rest of the places and i was pretty happy with the service given by Rickey prior to ordering the prescription eyeglasses but I was extremely disappointed with the way my order was handled. (I had even recommended my friends to go there after having my eye-​exam but then this happened)
I had placed an order for Armani eyeglasses for shortsightedness that cost me $ 385 including the eye-​exam and I was told that my order would be ready in about a week or so.
After placing my order, I was waiting for them to call me back after 7 days but I didn’t get any phone calls. I had to call them five times to know if my order was ready for pickup. Every time I called, they said that the order would be ready and they would call me back the next day but they never called me back. Finally after 21 days, I received a call saying that my order was ready. When I went to pick it up, they said that they had misplaced my order. After searching for almost half an hour, they handed me my glasses. When I opened the case to try it on, the glasses were full of thumb prints… Yuck!!! I had to ask the lady at the counter to clean it up so that I could try it on. As far as the eyeglasses (fittings) are concerned, I liked it but then again, I paid a lot of money for it. In the end, They did apologize for the delay of my order and gave me 10% of my money back, however, I was deeply disappointed with the service.
In short, if you want to get your eye-​exam, i would suggest you to give this place a try but if you want to place an order for eye-​glasses, maybe you should look somewhere else.

Had an issue with locating my contact order & file at the store but when Christi got involved she resolved everything superbly… I would recommend these guys to anyone that needs this service. Christi rocks!!!
Ken

americas best is cheap in price not quality! If I would have bought 2 tinted glasses with the look and vision I have it would have cost $ 5 or $ 6 hundred somewhere else… I paid an awesome price…
They treat me awesome & I’ll be back for sure… nice people great glasses! Friendly!

Talk about being treated like dirt! I walked into Americas Best to have a look at frames and was treated rudely from start to finish. The entire time I felt like an unwelcome nuisance. Here’s a tip: don’t treat your customers like human waste just because they don’t buy into your practice of continual up selling. I would liken my experience to buying a used car on 82^nd.

After a disastrous experience elsewhere, I was able to bring a copy of my prescription here. Quick and inexpensie service with a smile! Plenty of frames to choose from and very hassle free.

I was very nervous to make an appointment here, and I almost cancelled it because of some of the reviews and the pressure to spend more money by upselling, but I made an appointment online for an eye exam here. I went in and got my exam and two really cute pair of glasses all for the advertised $ 69.99. The price is for single vision plastic lenses with no coatings so don’t expect bi-​focals for this price. I requested my PD (pupillary distance) so I could order some glasses from an online company in case i needed extra glasses (ZennieOptical) and she gladly gave me the info. I was impressed with that! I would recommend this place if money is tight. Just know that you can say «no thanks» to all the extra bells and whistles.

I needed to renew my contact lens prescription and wanted to go to a cheap place. I called LensCrafters, Visionworks and Costco, America’s Best seems to be the cheapest among all the places in Beaverton. I made an appointment and got my prescription for $ 80 and an additional $ 20 for next two years prescription too. The service was alright; it’s not the place that can offer the best service, it’s just the place to get the work done. I do think this place needs a remodel though, it will help improve their business image.

I came here to buy my contacts came 4 days late to get a refill of my lenses the ladies behind the counter had the worst service didn’t wanna help or work with me I have tore contacts in my eyes and no extras I didn’t have the money this week to get the exam but do next week … No glasses for back up due to they broke recently just real poor situation and horrible customer service stay away from this place ill never return

Walk ins not well received. You’ll get to hear all about the agitated employees’ annoyance at being late for their break while you go unacknowledged and totally ignored!

Decided to give this place a try due to the two pair for $ 69 offer. I know it’s a basic pair of glasses and that’s ok as these will be spares until I get the expensive ones replaced. They definitely go out of the way to tell you there is nothing to the cheap ones. I was overhearing the conversation with another customer and there was a ton of upselling going on. If you know what you want and are there for the cheap advertisment, you will probably do ok.
I was amazed at the number of people working there. No one really greated me, which with the number of people working, you’d think they would. By the time I was done, it was like 3 people who had helped me. Kind of strange in my opinion. Anyway, picked out my frames, filled out a quick form and paid. Had my prescription already, so I was done in about 15 minutes and will get the glasses in about a week.
I guess I’ll find out if a good deal or not then.

Ok as I mentioned before I have been frequenting this place for my eye needs for many years. Even though I have vision coverage through my insurance, America’s Best has always been a great deal for me and been good.
I recently reviewed I had a not soo good encounter but the customer service here I have to give kudos to is TOP notch! Within days I was contacted by email then a follow up phone call from the branch manager. I was pleasantly surprised how much they go out of thier way to make thier customers happy. They truly stand behind what they sell. I appreciate that. Thank you Jennifer for helping me get what I need!

I’ve been wearing glasses for ~10 years, and I’ve gone through a number of pairs.
I’ve had the expensive kind and the not-​so-​expensive kind.
Sometimes even with decent insurance I’ve paid $ 500+ for one pair of glasses.
I’ve bought 4 pairs of glasses here and some sets of contacts and they’ve been very affordable and have lasted quite a while.
My prescription recently changed, so I got 2 new pairs of glasses with upgraded lenses for less than $ 300.
Best deal I’ve found.