Vogue Cleaners

Great service and they offer pick up/​delivery for routine clients. A little on the pricey side but they do a great job.

I’ve had the wonderful experience of going to Vogue Cleaners for 14 years now and I think it is fantastic!!! All the branches are excellent… I especially like the Tiburon branch… the girls are very knowledgeable, friendly, and give excellent customer service!!! I always like my clothes done and given back to me the same day… it is never a problem at Vogue Cleaners. The owner Michael Rose is wonderful and very accommodating to his customers… he’ll do whatever it takes to please his customers. My husband is very particular with his work clothes and he is always pleased at the job they do at Vogue Cleaners… I am a very happy, satisfied, customer and will continue to do business at Vogue Cleaners.

These people do excellent work, and they’re incredibly nice. A great business for Tiburon!

I’ve been contemplating on writing this review or not. After last night, it was clear that I should make this story known to potential customers.
I got married in Oct last year and paid good money for my dress because it’s really important to me to keep the dress. After the wedding, I took the dress to Vogue because of the referral from «Wedding Gown Specialist» whose number was sewn into my dress. When I talked to the lady at «Wedding Gown Specialist», she seemed to really know what to do with the dress and warned me if I took it somewhere else people might mistreat it.
I had to drive my dress from south bay to mill valley. The store called me the next business day and said they had to raise the price to $ 417 for cleaning only. When I picked up the dress, the fabric looked like someone rubbed it against sand paper. Countless threads came out and I was horrified. The lady behind the counter was like «oh, that’s just how the fabric, it happens». She offered no apologies and acted like it was normal. When I demanded for an explanation, she called Micheal Rose (the owner) and he said he’ll look at it the next business day and give me a call.
I waited for the phone call that never came, so I called «Wedding Gown Specialist». I told them what happened to my dress without telling them where I took it to and ask them what might have happened. I talked to Sally Conant in Connecticut who is the executive director of the organization, she sounded like the same person who I originally talked to. She confidently told me someone put the dress in the washer instead of dry cleaning.
After my consistent follow up calls to Vogue’s different stores in the next four days, I finally got a hold of Micheal Rose. I left many messages for him; not sure if he ever got it. He was nice and said they would try to repair the dress. I told him I really didn’t see how they could repair it, because the thread came out and they were cut. Michael thinks the crystals rubbed on the fabric when the dress was in the machine. I asked him to let me see the repair work before they do it on the whole dress to save them the extra work that may not be necessary. He said they have to do the whole dress and steam the dress before we can see the full effect. I recently thought about it, the wedding dress store told me not to steam the dress and it had to be dry pressed.
As I suspected, the dress could not be restored. Judy Rose contacted me to file an insurance claim, which was another long story. I told Judy the wedding dress store covered up the crystals with fabric to make sure they don’t rubbed against the fabric during alteration and took off the crystal appliqué when necessary; how could Vogue not know to do this. Judy got defensive and said I should’ve told me about this. In my opinion, they should know if they are expert in cleaning wedding dress. I wasn’t really looking to blame anyone; I was just still in dis-​believe. Everyting was settled after all, I was paid for the cost of the dress (minus the alternation) and I get to keep my dress. Although I was not totally satisfied with the outcome; I was ok with situation since it’s been many months and I was ready to move on.
Last weekend, I picked up my damaged dress. I called on Friday to find out which location is the dress at and Micheal told me to go the strawberry store. When I got to the store, the dress wasn’t there. They tracked down the dress and had someone to drive it over, which took well over 40 minutes and they told me it should’ve taken 10 minutes. The lady left me waiting and went to the back of store for a long time. I had to go to the back to find her and ask her to call again to check if someone is on the way.
I opened the dress yesterday and found many stains in the dress. Up until that point, I wasn’t going to write this review, because they paid fair price for my lost and Micheal and Judy Rose were both nice to me. So much for the careful inspection and getting out colorless stains, they didn’t even get the colored stains out. My dress was not that dirty to being with. I will never know if:
1. They put my dress in the washer
2. They didn’t know the crystal would rub against the fabric
3. Micheal intended to not return my numerous calls
4. The dress is not supposed to be steamed
5. This damage is really common for the fabric of my dress
6. The messing up of the dress location was a single incident
7. There are some stains you just can’t get out.
8. Are there other colorless stains that are not treated.
Well, you can judge for yourself. But I do know that they have a lot of incompetent people working there. If you take your wedding dress there (not recommended), make sure to inspect it before they box it up. This is a short version of the story; if you want to know details feel free to message me.

Great Cleaners! They do a fantastic job with everything I bring into them. That’s why I keep going back.
One star lost only because they are incredibly expensive for a dry cleaner. I could practically replace most of my clothes for what it costs to clean them once or twice. Yes, even the expensive stuff!