Beckley’s Camping Center

We have purchased 3 travel trailers from Beckleys technically. I will explain. Our first experience was in 2013 when we purchased a used 2012 Kodiak. We loved the camper but with 2 boys it became very cramped with just a rear bump out which was our bed. So in 2015 we decided to go to beckleys and see what they had used that was bigger. We found a 2013 Shadow Cruiser which was right up our alley. Due to work hours I looked at it in the dark and picked it up in the dark. When I walked it with the sales guy we were using our cell phone lights. The floor felt a bit weak but I didn’t notice any damage right away. I asked the sales guy if it was okay and he said yes the beams are spaced farther apart on this model so it is a little spongy. We bought it and took it home because other than the floor being a little bouncy it was in good shape. I took it home and showed it to the kids which were very excited with it. During this time my wife asks me what the stuff in the tub was. I look and the tub has plumbers putty around the drain, my suspicions arise because this is where I felt the softest spot in the floor.
I removed the access cover and the floor is wet. I pour 6 gallons of water down the drain and it literally is running out the bottom of the trailer and down the outside wall. I immediately call beckleys which was closed at this point and leave a message for the sales guy. I still hadn’t unhitched so I leave it hooked up and tell the wife we will go back in the AM.
We go back the next morning right at opening time for beckleys. I explain the situation to another sales guy and our finance person Mr. Woodcock. My original salesman had not arrived yet. They look over the trailer and this is where it goes real bad. I had already told my wife that they are good people and I am sure we will be taking care of… but not the case. We are asked to meet with the sales manager and he was very ignorant and blaming me for accepting a water damaged unit. I admitted that looking at it in the dark was not my best move but do to work hours it was my only opportunity. I explained that I did mention the soft floors to the salesman but was giving a reasonable answer. Again I trust these guys because my last experience was great with the same salesman. He continues to say he isn’t taking it back. He then tells me I have to pay for the labor to switch my hitch back over to my old Kodiak so I can take it home if they do take the shadow back. Of course I say that isn’t happening. So he continues to try and convince me that this is what is going to happen. I tell him I am done with him and I want to speak to Kelly. I am told Kelly is in a meeting multiple time while we continue to wait. Finally I see Mr. Woodcock is wrapping up with a customer so I ask him if I can speak with him. I explain to him that they haven’t even offered to have me look at another unit or even say we are sorry. I was open minded and willing to believe that maybe just maybe they didn’t know it leaked. He tells me he will talk to Kelly and we will see what we can do. Kelly comes out and speaks to us and he was short and sweet and says he will take the unit back and has us look for something else. We can’t find anything that we can tow or that we like. We tell Mr. Woodcock we will take our old one back, of course still refusing to pay for the hitch being transferred back. He says well how about a new one. We figure we can’t really afford a new one so we kinda blow it off but he says to look anyway. We find one we really like and decide we will buy a bigger vehicle if need be to tow it. We also didn’t want new because of depreciation but figured if we could get a good deal we would bite the bullet. We tell Mr. Woodcock what we like and the rep he had assigned to us. They say go eat lunch and come back and we will see if we can make it happen. We come back from lunch and he had gave us a awesome deal and reworked the numbers on the Kodiak without the shadow even in the equation. We left that night with a very nice camper and we will return to Beckleys as long as Mr. Woodcock continues to be there. All in all we were happy with everyone we dealt with minus the sales manager. He could use some customer service training for sure. I am horrible with names but I remember Mr. Woodcock because he was fair and personable and seemed to be genuinely concerned with our experience.

We have just returned from our third sales transaction on an RV from Beckleys, and we live over five hours away from the place! This should tell you something about the level of quality and service this RV business provides!
Our initial contact this time around was with Matthew Arrington, who handles the Internet sales for Beckleys. They have an excellent website, very easy to navigate, and Matthew was available for chat as I browsed the site. We were looking for something bigger than our current trailer, and I had fallen in love with a big class A motor home on the site. Matthew answered my questions online in a timely manner, called as requested, and I got an Internet quote from him which was lower than the advertised price. I made an appointment to make the trip up to see it, and Matt paired me with sales person Mark Vaccarino.
Mark met my friend and I on arrival at the sales center and was welcoming and hospitable. He showed me the unit I was interested in and capably demonstrated the features of the motor home. He was very patient with my questions and took us on a great test drive. He also found time to show my friend new travel trailers while still conducting other business.
A week later my husband and I arrived back at Beckleys with our small trailer in tow. Sadly, when my husband went with Mark to look at the motor home, he was not in love with it and asked Mark if we could switch to something else. Mark was very gracious and swung into action again, escorting us all over the facility and showing us both new and used units that might meet our needs. His knowledge of the different brands and features of each was encyclopedic, and he was able to give us the information we needed to make an informed decision. Once we did so, Mark got to work getting the delivery prep team in action so we could take the new trailer home same day.
Beckleys has a great showroom, and everyone there is so warm and friendly. Even our two dogs were made welcome by the staff and offered treats and water. The prep team did an amazing job and we so enjoyed talking with different folks as we waited for the trailer to be ready. Once again, as it got to be time to head down the road, Mark did an amazing walk through of our new unit with us, showing us how absolutely everything worked, giving us helpful tips, and insuring that we were 100% satisfied with our trailer. Mark also gave us important safety information about towing and hitch equipment.
All in all, I really recommend Beckleys if you are in the market for ANY kind of RV, it’s totally worth going even if it’s a long trip for you. You WILL be happy, especially if you ask for Mark Vaccarino, we think he’s just the best. We were very lucky to meet him. The only disappointment for me is that it might be a couple years before I will be allowed to go back for another RV!

I drove all the way from Richmond Virginia to buy from this dealer. We have multiple large dealers in town but none with the level of customer service provided at Beckleys. I began my search on the Internet and was impressed with their prices. My salesman (JP) was excellent. Extremely helpful for a first time buyer without any pressure. JP spent considerable time educating us about the different models and options. He made my wife and I very comfortable with our decision.

It’s been 1 month since my purchase. The experience from the 1^st time calling, then visiting, and getting educated on the products sold here was way above excellent. Our sales pro was Brian Shrader. Thanks to this team ! We love our KZ spree Escape TH. Great walk through of several units t find what’s right for us. Te parts manager was also very involved and informative to get the essentials we needed for dry or full hook up camping. We’ve used every amenity in our unit and love it all. I want to also commend the service team including tech and advisor, who handled a follow up call and winterization with ease and professionalism. Clean service Departament, dog friendly, and customer friendly. I feel I have a new family at Becklley’s Camping center. We had been to a few other places including the one off of 70 and I highly recommend you don’t waste your time. Do it right… Get your best value with the best guys in the biz!!! Thanks Beckley’s !

We purchased a 2014 Passport from Beckleys. While we had owned a couple of pop up campers in the past, we never had to deal with the whole water and sewer end of it. Then we met Paul — The AIRFORCE Guy! He showed us a few models and when we finally figured out the one we liked, Paul made it really easy to make the decision. We knew we had to find a place to keep it year round and he guided us to the perfect place. Not only did he provide us with a thorough e-​book about RV care and maintenance, he also provides a cell phone # and EXPECTS us to call if we have questions. We spent our 1^st night in our new camper last night, and as expected we had questions. Paul was able to stop by and confirm that everything was set up correctly and we were put at ease. Paul (The Air force Guy) is our guy for any RV purchases in the future!
A word about the dealership in general. Nice friendly place, Gary the finance guy was very pleasant and tolerated my numerous questions. They were happy to deliver my Camper to our campsite and the guy that did it was a PRO! I was that typical person that said «can we move it a few feet to the left? no right, no… maybe back further.» He was a doll, helped us level and set up. Really made the difference for us to relax and be HAPPY with our new purchase!

I purchased a Mazda Miata from them on Ebay, therefore my bid was entirely based on the supposedly honest description of the car which stated «It runs great. Handles great. Shifts great. Brakes are solid and straight». The car made it less than twenty miles before it overheated and broke down on the highway, leaving me stranded a couple hundred miles away from home. It had a blown water pump, bad spark plugs, frozen rear calipers, a damaged master clutch slave cylinder, a leak in the muffler, and a myriad of other issues that had not been disclosed and cost several thousands to fix. Beckley’s refused to do anything about it.

We bought our 2014 Keystone trailer from Beckleys. We had Mike Boerum as our sales rep. This was the first time we have ever owned a trailer and were VERY anxious about towing such a vehicle. He was very thorough, knowledgeable, and provided a lot of reassurance to us. He spent hours doing our walk thru upon pick up and was so patient with us. He deserves 5 stars. However, I am only giving 4 stars because of the service dept experience we had. We spent over a thousand dollars on a maintenance care pkg this past summer which included a complete look over of the vehicle, sealing any cracks on the roof, wash and wax, and testing of all the appliances and AC/​heat (and some other small items). We had some issues with carelessness on behalf of the mechanic. When one spends$ 1200 on maintenance… I don’t want to have to go back over the vehicle and fix things that should have been done right the first time. The shop mgr, Keith, was notified of our disappointment, but not much he could really do since we had already fixed what was not done properly. However, with that being said, we would definitely buy again from Beckleys. We still have trust and confidence in their dealership.

They had my RV for nearly 2 months and when I got it back half the repairs were undone or halfdone. My rear view camera monitor –which worked fine when I brought it in– wasn’t working, and they claimed it was somehow my fault. After three visits and tons of arguing they fixed the monitor and refunded the money paid for a hand brake they hadn’t fixed. Then I find out they replaced an antenna on the roof and didn’t bother to connect it! They also said nothing was wrong with an awning that was missing the hook needed to unwind it. I have to admit– 38 states and Canada and this place wins the prize for most incompetent RV repair facility ever.

I bought a Little Guy, Silver Shadow a week ago here. Greg the Salesman was very up front about what he could offer me. I bought a brand new trailer and when I got home there was water all over the galley floor that leaked into the sleeping area under the lanoleum, which I fixed the day I brought it home. Overall, I wasn’t 100% pleased with the experience, but there are few Little Guy dealers in this area.
The salesman, Greg,
Greg was okay. He wasn’t overly friendly, but he was attentive to my requests. There was one instance when I thought I was going over to buy the trailer, but there was some miscommunication, and I couldn’t fill out the paper work, which was irritating. The only other down fall I would say was that he could be a little more knowledgeable about the trailers. At one point my wife asked about leveling jacks, and he said there weren’t any, and then looked under and saw the jacks, and said, oh those aren’t leveling jacks, they are «stabilizing jacks», which is true. On another accosion he thought the solar charging jack was a coax cable hook up. Overall, I ended up getting what I needed, with one exception I’ll go over.
Given the wrong parts,
When I got home, I discovered the cover I was sold was for a 5×8 trailer, when mine is a 5×10. They are suposedly shipping me the right one.
What is the warranty,
Greg, nor Little Guy new what the warranty was on the 700 dollar side tent that I bought was…
The service Department,
Although the manager of this department was nice, I really didn’t find them that helpful. At first I was told it was 100.00 to install the trailer wiring on my car. Then 150.00. Then I was told that there was no custom harness, so they couldn’t do it, and he had NO suggestions for what I could do. In the end, I ended up installing all the trailer wiring, and harness my self. I told my salesman when he asked me how the install went that it was easy, and if a business that installed them for a living couldn’t install this without «burning up car computers» as they said, that it left doubts about thier technical ability…
The parts Department,
I really liked the parts department people. One person in particular was very nice, and helpful. His name was Matt VanDyke. When I told him what I had to do, he understood and explained what he had to do for his Ford Focus that also didn’t have a custom harness. He explained which parts to buy, and why. Because of him, I was able to hook up my Modulite protector and trailer lights easily. I also meet a man named Greg, when I purchased the trailer, who was nice.
The finance department,
I didn’t find this person friendly, or mean. Sort of just bland. I was only with him for about 10 minutes. I do however appreciate that he didn’t push me on extended warrantees and stuff, which I wouldn’t have bought anyway, but he saved me from saying no.
About the leak,
The sink plumbing sprang a leak. I am wondering if the trailer was bought without a sink, and the dealer installed it. There are two reasons I say this. One, because if you look on the website, the Silver Shadows come with a round stainless steel sink. Mine has a square plastic sink. Two, it is like the trailer is built by two different groups. One group, built a quality trailer with details to the fit and finish of the cabinets and inside trim. The other did a really sloppy job of installing the sink plumbing…
The followig is a little off topic, but if you want to see what issues I had with this trailer, and also how I made my Mazda 3 a towing vehicle click the below links.
Trailer leaks,
Getting car ready for towing,
Mark