Land Rover Thousand Oaks

I have bought two Land Rovers from this dealership and would not go anywhere else. For service repairs and recommendations Dave Bouchard and the rest of the staff have always been courtious, helpful, and able provide great service and accommodations for loaner vehicles or rentals when needed. I’ve been to other dealerships and if I had the choice, I would have my vehicle towed to this one if I had to.

Our one year old Autobiography Range Rover went in for a service and came back with 2 of the things they were supposed to do not being done. The car smelt awful (not how it had been when it went in) and there was black sticky tape all over the window. It looked awful !!
After I complained the car went back to have a complete ‘detail. When it came back the leather seats were all so soaked with water you couldn’t sit on them. If I tried to sit on them my jeans were soaking wet. The next day — even after the heating had been on they were still wet and the leather was all crinkly.
The car went back to them be done again and do the two (very small) things i had wanted them to do from the beginning. The car came back after its 2^nd detail but … yes the two problems. still not done. Car went back to Thousand Oaks again and this time they managed to fix everything.
Great Work Guys

The best dealership by far! This is my eight Range Rover, which pretty much says it all. They are knowledgable, professional, and are wonderful to deal with. A special thanks to Bill Carol and Dave Bouchard for always being there for us.
Toni Musso

I had the pleasure of purchasing a Range Rover from Land Rover/​Jaguar of Thousand Oaks last week. Robert Naderi and the staff attended to my every car need. He was polite, courteous and knowledgeable. I appreciate the fact that they went above and beyond to make my buying experience a pleasant one. I would definitely recommend them for your car buying needs.

Thank you Bonnie and Bill for another easy buying experience.

I have owned three different Range Rovers and this is by far the best dealership in California!
CJ was helpful, courteous and did not pressure me in any way and didn’t make promises that he could not keep… will continue to do business with Land Rover of Thousand Oaks…
Thank you, CJ!
Paula

I had my best car buying experience to date working with LR of Thousand Oaks. Robert Naderi took care of me from the moment I first walked through the door through the time I drive off of the lot. He helped me customize my vehicle and kept me regularly informed along the way until it was delivered. Thanks again for all of your help, Robert.

I’ve been a customer since 2002 and have always had a positive experience here. They know your name, your car, and get you checked in and out with a smile. They offer loaners, a shuttle ride and bottled water and keep you informed throughout the day. It’s all these little things that make a big difference. The same friendly knowledgeable employees have greeted me for years, which tells me it’s a great place to work! Efrain, Dave, Darsh, Bonnie, and Gail. Thank you!

At any given time, I have 2 car leases so I would say that I am a veteran when it comes to weeding out the haggle and hustle of being at a car dealership. My car lease was up for my Honda Crosstour and always have come to appreciate a vehicle that I can depend on. However, given that I am in a new car every 3 years, I decided to move away from Japanese economy and try for a luxury brand.
I searched online and did some research on Rusnak and Hornburg and they had great deals on their Jaguars and Land Rovers. However once I contacted the Thousand Oaks Land Rover, I knew that this place was a cut above the rest. I called inquiring about the lease specials that I saw on their website and was told that I should come by to experience what Land Rover really is. Robert Macklin told me that he would show me all the vehicles he has in the brand lineup and said it would be a stress-​free, no haggle experience. He sold me on the no haggle part. I have family in Thousand Oaks so I went ahead and decided to come by on a Saturday and make it a trip.
The place is in row of auto dealerships, akin to the ones you see in Van Nuys, Pasadena and Glendale. The place is modest, perhaps older than the other massive dealerships in the area. However once inside, you can see the difference in this place. I asked for Robert and was surprised by how professional he was. He first greeted my wife and kids and ensured that they too were in on the presentations.
The first thing my daughter sees is the Jaguar XF sitting inside the store. It was beautiful and she asked if we were getting that car. I said i’m not sure, so let’s let Robert show us around. He explained the relationship that Jaguar and Land Rover has and described the lineup of vehicles. Given we were getting out of an SUV, we were leaning on the Land Rover brand for the sake of staying in a bigger vehicle.
He showed us the gamut of Discoverys, Evoques, Land Rover Sports and Land Rovers and my wife and kids were impressed with all of them. Of course the decision came down to the numbers. Given this was our first take at a luxury vehicle, we decided to stay with either the Discovery or the Evoque.
He took our information and we were introduced to Tamara Neville. Ms. Neville is the sales manager and she was rather intimidating at first look. She looked out of place as you wonder what a woman like her is doing in charge of male dominated industry. When she introduced herself, we were pleasantly surprised that she wasn’t the rough, closer type that you would expect from the numbers side of the business. She professionally outlined our options and numbers that would best fit our budget and interest. We settled on 12k miles per year and went with an SE model Discovery with generous packages loaded. While the specials listed were great, we got an even better deal than we expected.
We’ve had the vehicle for a few weeks now and I must admit that there is a stark difference from the vehicle we purchased and from the ones we were accustomed to. We look forward to the lease on our other vehicle to be up and the first thing we will do is to contact Tamara and Mr. Macklin as we know that they will definitely take care of our needs and not try and hustle us.
This is a top class dealership. If I could give this place 6 stars I would.

This is the best Land Rover dealership that I have ever been to and Ive been to them all. Ask for Tamara Neville. She is the best. She made my lease buying experience with my Discovery effortless. She is very professional, infomative, straight forward and knows her stuff. We were in and out of there and we love our car. If your looking for a Range Rover, Discovery or Jaquar please ask for Tamara. She is also easy on the eyes!!!

The absolutely best service department. Efrain goes above and beyond to please his customers. I loved the loaner car (the Discovery). I highly recommend them for detailing as well! You won’t be sorry you chose them. I love my Evoque.

This is the best LR dealership in So Cal. HANDS DOWN! Ask for Bonnie Smith cause she’s the greatest! No pressure sales, extremely helpful, knowledgeable, kind and thoughtful. We’ve bought two Range Rovers from Bonnie and wouldn’t hesitate to do it again. Look no further.

Overall outstanding buying and servicing experience. Doug Blanton, the Service Director, David Bouchard, the Assistant Service Manager, and Bill Carroll, the head dealer manager, are all a pleasure to deal with. After dealing with each of the three gentlemen referenced above, there is no chance that I would buy a RR from any other dealership. There are no problems with these guys, just solutions. I don’t review places often, but this place has impressed me so much that it is worth while giving them the credit they deserve. I live near Century City and they come out from Thousand Oaks to pick up our car for servicing and drop it off.

I wish this was a better review. My experience with Land Rover was always excellent. My last experience (and follow up) was negative.
My wife brought in her noisy Land Rover. Quote for the front differential was $ 4362.00. On a whim, brought her Land Rover to the dealer in Ventura. Quote for the repair was $ 397.00. It’s been a week and our SUV runs great.
Did Silver Star Automotive try to take advantage? Maybe the initial diagnosis was from a lazy mechanic who chose to circumvent troubleshooting and chose to replace a major component instead. Both scenarios are wrong.
Brought this to the attention of Doug Blanton — manager. It has been a week and no return call. Readers of this review must draw their own conclusions and I recommend a second opinion.

WOW, what great service! Was scared after a awful experience at another dealership but decided to give Land Rover Thousand Oaks a try. Honesty and Integrity is all I have to say. Thank you!!!

This is the best Land Rover Dealership in the Ventura County area… having been a loyal customer since the age of 16, I have received the best customer experience with the Service department.
Very professional, always honest, and overall superb in assisting a clients needs.

I’ve had 4 range rovers over the years and experienced almost all of the service centers in SoCal. By far, Thousand Oaks is absolutely the best!
Consistently efficient and on-​time with outstanding ability to solve mechanical issues. Anyone who has owned a Rover knows that while we love the feel and the ride, they can be a little temperamental. It’s key to have a service center who is on top of the knowledge to quickly diagnose and fix issues.
My service experience has 100% been on time, fixed completely, at a fair price and with a staff that cares about Customer Service.
The Service Manager, Dave Bouchard is the Best!
I’m a customer for life here.

The best customer service from everyone on the staff!
I will not take my RR to any other dealership! Attentive and receptive to customer concerns regarding their vehicles. If you own a Jaguar or Landrover vehicle this is the «GO TO» one stop dealership.
Efren, Dave and Victor are very knowledgeable technicians that I really trust… they have always solved any mechanical issues with my car (transmission stuck in 3^rd gear, engine reduced performance signal).
I am a very happy customer, and it is due to the OUTSTANDING team this dealership has!
Also…Gale is awesome! Very nice lady with great customer service!
THANKS TO ALL THE TEAM!

I came to Thousand Oaks Range Rover due to a bad experience with Encino Range Rover two weeks and the salesperson knew I had leased a Range Rover from Encino prior to my 911 Porsche as the lease will expire soon. We had an appt. with Ross the salesman and 10 minutes in the appt. he blew us off taking another family for a test drive and stated he will be right back no longer than 10 minutes. My son and I waited a bit over 30 mins. and he never came back and left us standing. I was so pissed, we left. They are the worst dealership with poor salesperson and after complaining to the GM (left a voicemail), I never received a call for an apology nor from the salesperson. (see my review for Land Rover Encino).
I came to Thousand Oaks and was approached by the nicest salesperson name Bonnie. I told her my bad experience with the Encino dealership and informed her that my lease on my Porsche 911 Carerra will expire on June 1^st and was looking to going back into a Range Rover. I gave her my ideal specification on a Sport which they did not have on site when I was looking. However, she worked very hard to locate my car and was so efficient sending me emails of the specifications, lease options, down, etc. on each car she presented so that I didn’t have to travel back to Thousand Oaks until I felt which car was right for me.
She was able to find that perfect car for me and worked out the numbers and the deal was done. She made car shopping/​buying a breeze, saved me time and most of all, she did not add any pressures nor pushy taking just any car. She stated, if the car gets sold we have alternatives to building that same car for you if I want. Bonnie was the best and gave me 150% of her undivided attention, extremely nice to talk to and felt after making the deal, I didn’t just get a great car but I made a friend.
During my time at Thousand Oaks, I felt that the sales personnel worked well together extremely professional and assisted each other with customer inquiries answering their needs.
Though Thousand Oaks is further from my residence, it was all worth it. I am extremely happy and loved Bonnie.
Good job, Thousand Oaks and keep up the great customer service and experience.

I had some concerns before with the customer service at this dealership, but Doug went over & beyond to prove that taking my Range Rover here in the future is the best choice. I had no idea that they offered a pickup service for my vehicle, and even dropped a loaner car off when they came… They even provided a Jaguar in exchange, and returned my SUV on time & looking like new!
I was extremely impressed this time around, and have no doubt that I will receive unbeatable service again in the future. Thanks again for everything, and I will see you guys next time!