Ladin Subaru

Bought a brand new WRX from here and the process was as easy as online shopping. Amir was very pleasant to conduct business with. The finance staff was also very nice and respectful. If you want a Subaru, get it from these guys!

We just purchased a new Subaru at Ladin Subaru this week and Reggie was great. He was friendly and I didn’t feel pressured to buy immediately. He answered all my questions and gave me a great price. He made our car buying experience very easy. I’d definitely go back.
–Doug L

Okay I called Ladin to sort out my current tags for the car – they said they would send some out ASAP.
Then Charlie (service manager) called and reassured me that they do not do the painting on site so I should feel safe taking my car there for service. He also followed up regarding my registration, so I appreciate it.
While I still feel quite angry regarding my over all experience, and I still feel that oil changes in the case f compensating someone for damaging their paint is far from equal. At least they’ve tried.

I just got my 2016 Impreza Sport Premium from a professional man named Tony Lee. He was extremely patient and answered all my questions thoroughly throughout the entire process. He really took the time to make sure I felt extremely confident before making the purchase. When I came to sign the papers he had all the papers perfectly organized. This was easily the smoothest process I have ever had with anything to do with cars. If you are looking for a Subaru I definitely recommend Ladin Subaru as well as Tony Lee to make sure to get your exact needs!

Worst Subaru dealer I’ve ever been to. This is the closest Subaru dealer near me but I went all the way to Santa Monica to purchase my wrx because of their rude service

This review is on behalf of Helena and Paul Drossin— Amir Esmaili was a wonderful car dealer and helped with everything perfectly. He was very clear and concise. I highly recommend him and this dealership!

I was looking to buy a 2017 Subaru WRX STI and started by looking around my hometown of San Diego back in February 2016. While on the hunt, I decided to join several Subaru forums and was lead to Heuberger in Colorado that is the largest dealership in the country and sells for below «invoice». Everyone seemed to be buying from them. With a quote in hand from Heuberger, I went around to all of the San Diego dealerships to haggle. None of them gave me a good deal, they all gave me counteroffers and seemed to be uninterested in making a quick sale.
While wheeling and dealing with all the San Diego dealerships, I just happened to read about Ladin on one of the Subaru forums and decided to call them up on a whim to see what they would say, not expecting much. After a couple of back and forth calls to salesman Marcus, I was told they could do «invoice» but they didn’t have that number since the 2017s hadn’t been ordered yet — I was encouraged to place an order and a $ 500 refundable deposit. Hesitant, I did, and waited about 3 weeks for Marcus to get back to me with the price. I was expecting an inflated number, and quite honestly I was expecting to cancel my order and have them refund my deposit. When Marcus got back to me with the Ladin sales price, I was pleasantly surprised. It was a tad bit higher than Heuberger, but the cost to ship from Heuberger in Colorado almost evened out the playing field. I decided to pull the trigger and told Marcus at Ladin to proceed with the order. I was told the car would be delivered in a few more weeks around June 6^th. Also, Marcus said he had to go on deployment and handed my file over to Reggie to resume the process. At first, I was kind of scared and thought the deal would end up going south and promises wouldn’t be kept. But to my surprise, Reggie was one of the easiest sales people I’ve ever dealt with. He kept me up to date on the order status, and answered every single question I had and put every last option on the car that I asked for.
I got a call a couple weeks early from Reggie telling me the car was ready! I took the train up to Thousand Oaks and Reggie had one of the guys pick me up at the Amtrak station. I was warmly greeted when I arrived at the dealership. The car was prepped and sitting in front waiting for me!!! The price was exactly as promised and the options were exactly what I asked for. After a quick walk around and test drive with Reggie, I proceed to go to finance.
Ken in financing was awesome, he was even able to match my APR from my credit union. 10 minutes of paperwork, no pressure (often financing is the most stressful part of the sale), and Ken explained everything that I had questions on. I signed all the forms and was sent back to Reggie to get my new car.
Reggie gave me my keys, showed me how to use the car and I was on my way, all in under 2 hours! I would definitely recommend this dealership, as they exceeded my expectations. Well worth the drive from San Diego! If you live anywhere in California, I’d recommend giving Ladin a call. I dealt with over 15 Subaru dealerships in the 3 months I was trying to find my car, and Ladin was hands down THE BEST!
TLDR — I had the easiest, most hassle free experience with Ladin. I’d definitely recommend them!

I leased my 2016 Crosstrek from Ladin Subaru and I had an excellent customer experience. My main point of contact throughout the leasing process was Yara. She was exceptionally knowledgable and helpful in explaining the features of the vehicle. I special ordered my Crosstrek and Yara was great at keeping me informed of the delivery date. On pick up day, the process of completing lease paperwork was efficient and fast. I’m a happy camper:)

I got my 2016 WRX a couple days ago through a knowledgeable man named Tony Lee, who made the whole process quick and simple.
I called beforehand asking for a quote and he gave a quick response with a good price, so I decided to go through with it and set a date. Upon meeting him, he had all the papers necessary ready for me to sign. I took a look in and out of the car, went through the basics of the car with him, signed all the papers, cut a check and I was on my way home with the new car all within an hours time. The whole process was too easy.
When it is time for me to get another Subaru, I will be sure to look for him again.

I had an appointment for scheduled service, when I arrived the service writer asked when I wanted it back, I thought two hours would be reasonable (since I had an appointment), he came back with «how about 2pm (it was now 10:15am), because of lunch and stuff like that…» 3pm rolls around, people in the waiting room come and go and I’m the last one there –they finally give the car back at 4pm…
But here’s where it got really bad:
Before I give my or my wife’s car to any dealer for service, I always mark the oil filter with a felt-​tip marker. Not only had they not changed the oil as their paperwork stated, they made no attempt to remove the previous oil spots that had accumulated on it over the previous 5,000 miles.
They took additional short cuts I was to be made aware of the next day:
The next morning I took my car to Subaru of Santa Monica where the service manager, the service writer, and the mechanic witnessed the condition of the oil and the fact the filter hadn’t been changed. When they returned the car less than 90 minutes later, they alerted me to the fact the cabin filter hadn’t been changed either –apparently Ladin Subaru had knocked the dust loose on the dash before re-​installing the old one. Nice touch…
SUBARU OF AMERICA IS A WORTHLESS CALL CENTER THAT’S TONE DEAF TO THEIR CUSTOMER’S COMPLAINTS:
After the service manager in Santa Monica suggested I complain to SoA, I did just that. One week later «Marleena» calls back to say «I talked to Ladin and they told me they have the paperwork saying they did the work…» «Well, I have the paperwork too, Marleena — it proves nothing.» I asked if she talked to the Service Manager of Subaru of Santa Monica to substantiate my claims, she said «no.» Well, Marleena, wasn’t that the point of all this?
When I offered Marleena the dashcam/​video footage that showed Ladin did not perform the service they claimed, I got a resounding ear full of silence from the other end.
Thanks, Subaru of America, for being equally culpable and ultimately as worthless as Ladin Subaru of Thousand Oaks.

Purchased my 2016 WRX from Sherman Oaks late 2015 because the sales person at Ladin, he kept playing games.
I went to service for an oil change at Ladin everything went great and even got my car washed. 2 weeks later I took my car in for a recall. When I parked my car at Ladin i put my Ray Ban sunglasses in my glove. Too bad my model doesn’t have a lock for the glove box. Next morning I noticed someone had taken my glasses.
Worst part of all is Veronica called and left me a voice message asking how my visit was. I’ve called 3 different times and left her 3 different messages in the last week and a half and I have gotten no response. Don’t leave anything your car when you leave your car here.

Just bought a new Subaru Outback 2.5 Limited from Ladin. From the first phone call my salesman Alan made me feel comfortable and relaxed. The rep for car salesmen proceeds them (which is a bummer if you are a good guy selling cars) but Alan breaks the stereotype. Super relaxed on the phone, not pressuring me to buy or trying to sell me something I don’t need. Ladin didn’t have the car i wanted on their lot, Alan was super proactive in getting the vehicle that I wanted to his lot and did it in one day.
Definitely recommend Ladin Subaru and make sure to ask for Alan the next time you are looking to buy.

Just got a new Subaru Crosstek 2016 from Tony Lee today & it was excellent service!!! Subaru makes really amazing cars, so I recommend to get ANY Subaru wit EyeSight for anybody who care safety!

I purchased a 2015 WRX back in 2014 from Yara. Negotiations were easy and we settled for a good price. I haven’t seen/​talked to her until a couple days ago while inquiring for a friend about leasing a Forester. Yara surprised me by not only giving my friend the same treatment she gave me, but also remembering conversations I had with her from when I purchased my car. Conversations with her are very fluid and she does everything she can to make you feel comfortable.
I also take my car in for service when required, and the service team is very helpful and accommodating.

My boyfriend bought a BRZ recently from Tony Lee at Ladin Subaru and could not stop talking about how easy the process was with him. My boyfriend had shopped around multiple dealers throughout southern California and had dealt with countless salesman but could not find a better price.
Thanks Tony for giving him a great car buying experience. Tony would be the first and last stop if we were to ever buy a Subaru again.

As a woman, one of the things I dread most in life is buying a car. I am sure when I step onto a car lot, the salesmen see dollar $igns, and lots of them.
That being said, I had a pain free and dare I say, pleasant experience at Ladin Subaru. Alan Johnson, my salesman, was incredible. Kind, knowledgeable, honest, non-​pushy, non-​arrogant and he fully engaged me through the entire process. Not once did I feel pressured, uninformed, naïve or that I was being duped. Eric, Alan’s manager, was awesome as well. He went the extra mile to offer me a truly great deal.
After the dotted line was signed and my keys were in hand, I practically skipped out of the showroom and behind the wheel of my brand new Subaru Forester 2.5i!!! This is my first Subaru, but I am sure it won’t be my last. Hopefully, many years from now, Alan and Eric will still be there to help me get my next one!
Thank you guys!

I bought subaru forester from TONY LEE with best deal !
He is really nice and honest.
I love the handling and control of the car
And premium options are awsome!!!

I bought a Subaru Outback 2016 yesterday. It is a nice car and I love it.
Also the sales person is so nice!!! His name is Tony Lee.
I can give this dealer more than 5 stars!

Working with Yara Orozco was the the best car buying experience I have ever had. She helped me custom order an Outback and was very helpful with all of my questions, and was always super quick to respond to any email or text. Pricing was very clear and she was not pushy at all!
If you are looking for a new car — talk to Yara. You won’t regret it.

Best car buying experience EVER!
I trekked 50 miles from Downey to buy my first Subaru at Ladin. Ask for Yara when you get there because she is awesome. She showed us the Forester we’ve kept our eye on and gave us a great deal on the car and we bought it on the spot. She made us feel super comfortable the whole time and it was the best car experience I had. Nobody was pushy or trying to shove a sale down our throat. From the moment we set foot at Ladin to signing papers with David in finance and driving off the lot everybody was very kind and I would definitely recommend my friends to make the trip to Ladin to buy a Subaru. Go to Ladin and make sure to ask for Yara!