Kemp Ford

What a great experience! Looking for a new car sucks, especially when your old car that you’ve had since high school decides to crap out on you… but that story is for another day. I’m here to talk about how amazing my experience was leasing a car at Kemp Ford. Right when we showed up we were greeted by Loren DeLotell, who may be the best car salesman I’ve ever met. When test driving our new Ford Fusion he made sure to point out all the amazing features the car has and was very knowledgable about the car and Fords in general. When it came to leasing he made sure to get us the most for our trade-​in. He even took our new car for a wash and filled us up with a full tank of gas. At Kemp Ford I felt like I was being taken care of and that they would be there to help with any problems or maintenance that may arise in the future. I highly recommend this dealership and Loren as the guy to help you get into a new Ford.

I had some custom carbon fiber parts installed on my Shelby GT500 a few days ago. Dave and Fernando were absolutely terrific to work with. Their techs did an excellent job installing these custom parts. Their service was friendly, and they were very thorough. I highly recommend Kemp Auto Body! ~ Chet Smiley, Westlake Village, CA

My wife and I have purchased multiple vehicles from Kemp Ford. Her Flex, the latest, was leased here 3 years ago and with that we purchased the service package. Taking the vehicle in for regular maintenance has always been an easy process. Appointments are readily available (even if last minute which they frequently were), the technicians are cooperative and friendly, and a phone call was always given at the time they quoted to explain service performed and update you that your vehicle is ready.
I work nearby, so never had to take advantage of the shuttle service, but it was always offered.
In a nutshell, the facility consistently followed through on what they promised. As consumers, what more can we ask? I’d recommend this place any day! We’re currently strongly considering returning here in a few months as our lease term comes to an end.

Linda was awesome. She was down to earth and didnt have that «car salesman» feel. You know the one. She was honest and friendly! Thanks again Linda… I love my new car!

Just bought my first ford from Linda! It was the easiest experience! She was patient (even when I left to think about it) she’s awesome, and I love my new Ford Edge! Go see Linda!

My 09 Sonata’s engine broke down on me after 87,000 miles. I was i need for a new car (not happy). I was so upset because I had just paid it off, this last August of 2015. So i was very upset and discouraged about getting a car at the same time. So i spent numerous hours online, and Dealerships (Simi Valley, Woodland Hills, Oxnard) Maybe because I was so bitter about my car breaking down, nothing was appealing…
The search for a car continued…
i knew i wanted an SUV, (Job, Music) so i kept researching.
Then it happened. The Ford Edge
The process happened all over again. Willing to be patient, I went back to all the places again, looked around, spoke to the salesmen. But I didn’t feel right…
Then it happened!!! I found My New Car!!! It was at Kemp Ford!!! (Not To be Cheesy)
All the research had finally paid off. The whole experience was like no other dealership experience. Linda, who was patient, understanding, and just overall extremely helpful, is a gem!
She was the missing link! Its the dealer and dealership who makes buying a car an enjoyable one. She was backed by an amazing team, Cesar, Joe, and Justine.
Thank you, to all of you over at Kemp Ford for the excellent service, patience, understanding, and willing to work/​help me out in getting a new car! I absolutely love my new car.
(If you are reading this, I normally don’t Unilocal.I did this to help you the car buyer. Stop searching around the answer is KEMP FORD)

Getting service here for my mustang and have had great customer service the lobby is nice and relaxing and the employees are very friendly! The service manager Brian is exceptional and really cares about his customers!

I was recently involved in a car accident and took my vehicle to Kemp Ford Body Shop to get the body work done. I was extremely impressed by the customer service of the Manager Fernando along with the quality of work. Fernando consistently kept me informed on what was being done to my vehicle along with making sure I was aware of when the Insurance Company was trying to cut some financial corners. He was able to make sure that only OEM parts were used! Along with everything else he had my car detailed for me. I will definenlty trust my car to Fernando again if I have to.

Went in to have my car serviced and had been thinking about getting a new car so I just decided to look. Linda was amazing. She took a lot of time to show me everything and wasn’t pushy at all. She did everything she could to get me the deal I wanted and made sure everything was perfect before I drove off the lot. I love my new car. They were very helpful and easy to work with. I called my friend who works at another ford dealer and even with the friends and family discount she couldn’t beat the price they gave me. I highly recommend this place.

Joe and Ken were flexible and extremely helpful given you know how to ask the right questions. Sold me a great car that was relatively hard to find at an awesome price; they even gave me a full tank of a premium gas to drive backdown to SD with. The only thing bad thing I can say is that the idiot who cleaned the car before I bought it left the sunroof open in the pouring rain so the car could stink like mold for awhile. Otherwise, a hope every car buying experience goes like this. Thanx for the Xmas card btw!

I would never take my Ford or my Lincoln anywhere else for service. Fast, reliable, dependable and organized! Been here many times with no problems

I’ve been to the lot multiple times checking out car because it’s the closest ford dealer to me so whenever there is a new car, I go look at it there. Every time I come, the salesmen are different people but all act the same way, they come out and yell «can I help you!» and I explain to them that i’m checking out a car that I am considering and am surprised to see that half of them have pulled out cigarettes and smoked in my face… Nasty… and they have a pretty dirty mouth too, they cuss like it’s nothing special. They also did not want to let me test drive without a full credit check and discussing numbers… I never ended up talking numbers with them because I didn’t want to talk to their salesmen out of pure disgust. I went to another dealer to get my mustang.

My first time using the Kemp Auto Body Shop. Outstanding job! The work was done faster than quoted and turned out perfect. Richard runs the department and is a total professional, from the initial contact until the end. I will use this place in the future and recommend the business to others.

Just got a 2016 Fusion and if was such a good experience. Randy Lagramboise was the best. Can’t say enough good things.

Love this dealership! Ken and Mike took great care of me! Got me a deal on a lease for an Explorer and I couldn’t be happier. I will be recommending Ken and Mike to my friends and family for any purchases for Fords.
By the way, I drove from Simi Valley where Simi Ford is down the street but drove to Thousand Oaks because these guys rock!

Today we received the keys to our second Ford car we purchased this week at Kemp Ford in Thousand Oaks. We just moved from Europe over here and we were looking for a reliable and authentic Thousand Oaks car dealer and Ford Kemp met our expectations to that.
So after searching for several weeks around the block, we came up with a brand new Ford Edge and 2014 used Ford Focus for us at Kemp Ford. We checked out several cars, also at Ford, before ending up with these 2 cars. Randy, Mike and Ken helped us perfectly along the way and Joe put all the paperwork behind us. We really appreciated the work and good service on that one guys! Or better said: those 2 gorgeous cars!
Also a special thank you for Joe for putting up with our baby-​boy Jonah. He redecorated and stress-​tested at least three times his office, his printer, his phone and keyboard.
Last but not least: at Sunday they have great pizza’s if you are in the mood for it ;-)
Perfect car-​dealer, we’ll recommend you guys for sure to our friends and colleagues!
Kamila and Johan

Posting this for my Grand Ma.
«Before finally deciding to lease a Ford Fusion from Kemp Ford I shopped many other auto dealers. One of the main deciding factors was the attention, patience, and politeness I received from Ben, Ceasar, Bill, Jerry and Dennis! I went back to the showroom two different days and met with them at different times and at no time did I feel pressured or rushed.
With my grandson Jason Alan’s help I was able to get a great deal! Thanks to all the above. I love the car‼ Linda H. Thousand Oaks»

Love these guys! Randy was an awesome salesman and understood our every need. Leased an amazing Ford Edge today. All the bells and whistles. 5 stars for these guys. Highly recommend them for anyone looking to save some money, get a quality product and receive great customer service.
Thanks!!!

Today I just bought myself my first car!!! Jerry was my salesman and he did a FANTASTIC job!!! Also I want to thank Joe the financial manager for being amazing as well. I didn’t feel pressured at all in buying this car. I seriously recommend going to Jerry if you need anything.

Wow! 5 star service department!
Today I took my Ford Expedition in because I had a strange noise in my dash when the vents were really pumping out air. I showed up for my 9 AM appointment and was promptly greeted. A nice gentleman put plastic over the seat and a floor cover down while Tracy double checked what my appointment was for and offered me a shuttle ride home.
About 45 minutes later Tracy called to say the noise was due to a gum wrapper that had gotten into the fan system. I was disappointed because I was hoping the issue would be covered under warranty but I agreed to pay the $ 135 to take care of the problem.
About an hour after this, Tracy calls back to say the technician had checked the fan after clearing out the debris only to discover that it was still loud. Kemp decided to replace the entire unit and now the work was covered under warranty. Great news!
Around an hour later Tracy called to say my truck was ready. I showed up at the garage, was met by several friendly employees in the service department and walked over (walked, not pointed a direction) to the cashier. I signed my $ 0 invoice and she radio’d for my Expedition to be brought around. Zero problems, zero fuss!
I was beyond amazed at how efficient, friendly and customer service oriented the service department was. Let’s be honest… it’s pretty rare at car dealers today. Special thanks to Tracy for the incredible service.
Very pleased overall. I had an experience I would only expect from Mercedes or BMW dealers. 5 stars for Kemp Ford’s service department and I hope Tracy gets a raise because she was GREAT!