Extra Space Storage

Due to a dear friend’s Mom’s sudden death from an intracranial hemorrhage – which then necessitated a relocation of belongings – on April 20, 2016, I went to this Storage Unit.
I STILL feel profoundly upset with them and feel only that they are cheating the public.
After less than an hour of paying cash, they refused to pay me back in cash what I
had initially given. (The family called me that had already found a different storage unit and
did not need this one).
1) Even a half hour later, after they take your cash, they refuse to return to you
in CASH. Then they act personally affronted why the public might be upset about this.
2) They don’t tell you UP FRONT that they don’t intend to refund you or give you back
in CASH what you had given less than an hour before.
3) They refused to give me an itemized, PRINTED OUT sheet of paper of
the initial transaction. Even after TWO HOURS, I still hadn’t received
an email receipt of anything. They say «We’re going green». This protects
ONLY THEM to keep your money and you not having proof of anything.
4) The Supervisor refused to give his name; only his initials.
5) They are price-​gouging the public for their storage units:
For a 5×10 with NO lighting:
$ 161 plus an administration fee of another $ 22 plus mandatory insurance
for $ 2,000; tax $ 1.72; plus an additional charge to change any date of billing.
6) After just making this transaction, the female there gave me nothing but
excuses that she needed to talk with her boss and get back with me which
she never did. I had to drive back over there in person and then she still
only kept stalling.
I would highly discourage ANYONE from doing business with them. They should
be reported to the Police for stealing the public’s money. They’ll say they’ll make
an exception to pay you in «two weeks». It is now May 4, 2016 (two weeks) and
NO refund.
Would they appreciate it after their loved one died, if I took their $ 200 in cash and then a half hour later told them I decided to not to give them back their money for however long?
They operate in an extremely deceitful way.

Needed a storage unit asap due to a fire! Read other terrific reviews on line about Extra Space Storage! The Manger Selena was very helpful and put a smile on my face!

The Extra Space Storage facility is always clean. The carts are by the doors and there is plenty of parking for loading or unloading. The staff is very friendly and helpful. And it is located in a very convenient location.

Awesome facility, Salina and her staff are great as well! Would definitely recommend Extra Space on Duesenberg in T.O.

Very fast and efficient securing of a storage area. The staff are very helpful and this facility provides large carts for transporting your stuff from your vehicle to the storage unit.

Really super easy experience getting this done. Good online rates and the facility itself is really convenient with the location and available entry hours. Salina was great during the signup process. Plus — you can’t go wrong with a month-​to-​month contract.

Seems like different locations have varying reviews from good to horrible. Well this one is pretty good. The site is a maze and you may get lost inside (signs pointing to office would be a good idea) but the units are clean and secure and the staff very friendly and helpful. Got initial quote from Ignacio who was very helpful, gave a tour of the place and reserved the storage unit I wanted for a week. Then a week later I signed on for a month to month storage unit with David, who was also very polite. He walked me thru the paperwork and another inspection of the storage unit. The rates here are comparable or slightly better than local competitors. Worth checking out in my opinion.