Embroiderery Studio

I came here to get some stitching removed from a couple of jackets/​sweaters I had.
It was an average job. There were a couple holes for removing letters and it didn’t seem like it was so difficult that it took even more then a couple of hours.
Probably below average service. I got there on the day I was told to come pick it up and I was waiting around for 10 minutes when I came to pick up my stuff. The staff wasn’t even manning the front door and it seemed as if though everything was run by one person. It didn’t seem very organized overall.
Average pricing. About $ 20 for 2 sweaters to remove lettering. I guess for the price you can’t complain because you can pay more to have a better service, but they should definitely try to improve customer relations to draw in more customers.
They also don’t accept credit cards.

This place us an excuse for a business. The owner is extremely rude & arrogant. I only went there because it was on my way to work & convenient. I needed something embroidered & told him to use a script (cursive) stitching. He said it’d be done on Friday (took it in on Monday) so I said okay. Went back Friday; I saw it just sitting in the same exact spot he left it on Monday. Then he told me to come back Saturday even though he is closed to come pick it up. I thought that was nice, but I went… no one was there! I couldn’t call since they’re only open Monday through Friday. Came in on Monday to pick up my item, he was on his phone the whole time. Didn’t acknowledge me at all. Picked up my wrong font item & left. Don’t come here. Your money is better elsewhere.

I am giving this business 2 stars for their service quality — overpriced and not very quick.
Was looking for someone to embroider choir stoles for our church, and found this place listed on the internet. Since it was near where I live, thought to give it a try. I drove by but couldn’t find it based on their CitySearch listing and had to call to get their location. Apparently their main business is selling and customizing athletic apparel and they had several of these on display in their small storefront.
I had a sample choir stole that I showed the owner, explaining that I wanted a 3-​letter monogram done to show my pastor on Sunday before doing an order for 20 choir stoles. This was on Thurs. I asked for an estimate, and was quoted $ 20 for one stole, and $ 9 each for a quantity of 20. I agreed to have the sample stole done, and asked if it could be ready by Sunday (they are not open on the weekends). He said yes, and told me to come by after 12 noon on Fri.
I came by on Fri, and was told it was not done yet — come back Mon. Same thing Mon. — called and was told «not yet» — had to be sent out to their seamstress. I called later in the week, gave them my phone# and left instructions to have them call me when it was done. No call. When I called the next week, it was «Oh, it’s done — you can pick it up». When I got there the charge for one stole was $ 25, not the $ 20 I was quoted. I almost objected to the overcharge, but at this point almost felt like they were holding the choir stole hostage, so paid and got it out of there.
The work their seamstress did was up to my requirements; but their disorganization and overcharge reminded me of an independent contractor — taking longer and charging more than was estimated…
:-p