Big 5 Sporting Goods

Wonderful customer service from everyone. Manager, Steven, always is friendly knowledgable and goes a step beyond to make us feel like VIP’s. Highly recommend this store.

I visit this store occasionally and usually find the items I need. Shoes seem to have become a staple there have my Size 12 shoe size about 85% of the time. My reason for this review was a recent visit because of an item I had for a year. It was purchased at this store and now required a repair so I sought their help. They simply offered to replace it at no charge. That’s great customer service!

It has been years since I’ve received good customer service from the two stores in my area. I’m only writing this because «James» did an outstanding job so take note Big 5!
The sandles I wanted were not marked with a sale price so I decided to leave. Just a few of the sandles had sale tags on them so I decided to return when they go on sale. On my way out I was greeted by James so I asked him when they would go on sale. He asked me which one I was interested in so he immediately went to that aisle and brought the appropriate size back to the register. He scanned to check the price and they were on sale! Made the purchase, thanked him and went home a very happy camper. GREAT CUSTOMER SERVICE TO JAMES!!!

My husband likes coming here to pick up some random gadgets, outdoorsy stuff, and browse the racks for any fun/​interesting items. I used to buy my swim goggles/​cap here since they were affordable. Still are! :)

Tried to purchase a pair of shoes from a different store while on sale but was not available. Was given a rain check and shoe was supposed to be shipped to my location from the Thousand Oaks store. They did not ship it so ended up having to go there to pick it up. Showed them the order along with the rain check to get the sale price. Cashier took the order slip and the rain check slip stapled to it and got shoe from back of store. Cashier then proceeded to charge me. I noticed after I left the store that they charged me the full amount. I called them and they said that it was my fault and that could not do anything! Save your time and go somewhere else that knows how to treat their customers right!

When I go here on the hopes of them actually having the sneakers in my size from the current ad, I look forward to how the little wienee boys on staff there ignore you by the shoes. Then, just as you need a size not out on the floor, they scurry quickly into the stockroom to hide. Never fails to happen. If you happen to corner one of the little eye rollers, you get an attitude that is academy award worthy. I think when they hire a new employee, the big 5 handbook has one page with one sentence: Be an a-​hole at all times.
*Hey, maybe the mgr. reads these reviews; went back in July and there were TWO helpful employees to assist in shoe selections. Hope this continues.

Worst customer service EVER!!! Was looking for basketball shoes for at least 20 – 30 min. Not one person came to ask if we needed help. That’s because the 3 guys are standing there talking about Facebook and sports. I thought they were paid to help employees. If I didn’t need the shoes for tomorrow afternoon I would have left. When I asked the girl who the mgr is she said he’s one of the guys back there talking. I said that’s poor cust service. She said I should have went to them. I said you want me to spend my money here, they were just standing there. They should have came to me.

Horrible customer service. Stood in the arms section for a very long time (30ish minutes) before being helped. Then when I informed the manager that I’m waiting for help I received a rude response. Finally someone came. But I wish I hadn’t given them $ 400 of my business prior to being treated like this. I definitely won’t be coming back here again…

Bad customer service…
No communication between the employees
One would say one thing and the other a different thing…

Handy when you need them, usually not that busy or crowded. Get misc sport stuff for kids and adult sport /​hobby stuff here.

I found this store super helpful and courteous to my needs. From the ammo crunch that tends to be hard to get .22 ammo. The manager help me out for my boys shooting class. From what day they get the shipments to what time to show up.

Excellent customer service and a very friendly staff helped us find exactly what we wanted. The best thing is that there was an in-​store coupon and we got what we needed at half price which made us have a big smile…

Easily found what I wanted. Showed a coupon that i had on my phone at the register only to found out that it was outdated, but the manager still offered me a discount. The guy at the register was friendly…

so so prices, service is rather lacking at times. I go only because it is close to me.

Very poor customer service from the Manager. I went to this Big 5 on behalf of a friend who is looking to buy a Shotgun. Specifically a Remington 870 or a Mossberg 500. I suggested to my friend to get it at a Big 5. So today, I went to this Thousand Oaks store to check out what they have. I found they didn’t have the Remington in stock, but they did however have the Mossberg 500 in stock for $ 399.99. So I texted my friend and he asked me to text him a picture of the gun. Well while I was framing my shot the Manager raced out of his little back office and stood in front of my iphone and told me that I’m not allowed to photograph anything. Big 5 does not allow pictures. Since when does a retail store care about a little iPhone picture? I photograph and text merchandise all the time when I’m shopping. «Hey Steve, I’m at Costco, check out this new 60 LED TV.» «Hey Bill, I’m at Best Buy, check out this Canon Rebel camera on sale.» Seriously, what is the big deal that I need to be chastised by the Manager for trying to take a photograph of an item they sell in an effort introduce a buyer to their product that would otherwise not have been a customer. Does not make sense. Perhaps Big 5 Corporate needs to reconsider this no picture policy. As for me and my money, I will shop elsewhere And I told my friend what happened and he isn’t going to buy the gun from them either.

This location does have very good service. I’ve had great experiences at most every Big 5. I’d say it’s one of the last remaining sports stores that still operates in the old way… that is to say, in a good way. Chances of someone having some knowledge about the product is not terrible whereas a place like sports authority… you might as well not even waste you breath to ask. As a prior Big Box retail store associate, I appreciate the professionalism you find in smaller locations. At SA, I feel I might as well be at Costco. Very friendly staff, very helpful. Great place to find some outdoor goodies.

If you have your pet with you, avoid this store. This is NOT a pet friendly store. There are NO signs dening access to people with PETS. I was confronted at the front door and told «NO PETS ALLOWED». I will spend my money else where, rather I am shopping with or without my pet.

While they certainly don’t have the selection of other larger stores, I received such excellent customer service from one of their managers I gave them 4 stars. I made a very large purchase earlier this month and when I stopped in the store to return a few items that were the wrong size, I noticed a jacket I had purchased was now on sale. I asked about getting a price adjustment and the manager said since it was within 30 days it was no problem. He then proceeded to check the prices of all the items I bought previously and gave me price adjustments on all of them without my even asking. That kind of integrity is what will absolutely make me shop their first!

Sure prices are decent… but you pay for that with terrible customer service and long waits at the register. I’d rather take my business to Sports Chalet.

Really good deals on shoes and very easy to find right off of moorpark 101 FWY.