Active Ride Shop

They don’t know the merchandise, so don’t waste your time here if you need any customer service.

I really like this store, but its not clothes for me. My 15 year son loves this place, they have a great selection of T shirts and shirts, everything from jeans to Chinos but fashion, hipster wear for all ages!
They also sell skateboards and really cool shoes. The young hipster staff are very cool, letting my son try several pairs is various sizes without the usual «eye rolling» staff, very patient. The pants we bought were too small — I mean try to get a teenage boy to try clothes on! They switched them out today with no fuss.
It is located on the ground floor at «The Oaks» Mall in Thousand Oaks, in the outside area close to the fountains! Check it out!

Customer service has improved a lot. Great clothes, awesome employees. Definitely doing more of my shopping here!

I bought my son a shirt at Active in the Oaks Mall for Christmas. He liked the shirt but the sleeves were too long so I took it in after Christmas to exchange it for a smaller size. They were sold out of the shirt, and pretty much everything else. When I couldn’t do an even exchange I tried to just return the shirt. But apparently Active has a NO REFUND policy… even if an exchange is not possible.
So I looked around and finally settled on a t-​shirt that was at least in the same general price range, since I definitely didn’t want to spend more money knowing I couldn’t return it if it didn’t fit. When I took it up to the register, the kid told me that the shirt I was buying was $ 3 less than the shirt I was returning and they couldn’t issue a gift card for that amount. He asked me if I wanted to buy any of the other junk they had stacked around the register, like a tacky vinyl wallet or a pair of obscenely over-​priced socks (spend more money just to get back the money I’d lost). I told him I would eat the loss of the $ 3 and just never shop at the store again. He walked away for a minute and then came back and gave me the $ 3 and a 15% off coupon.
I felt bad for the kid working the register. It’s not his store, not his rules, and he really did his best to make it right, ultimately giving me what I wanted. But I would be very reluctant to buy anything from a store that has a NO REFUND policy. It’s not like they’re selling unique products… in fact there are 3 other stores in the same area of the mall that sell the same over-​priced, brand of the week, «fashions» to high school kids. I’d rather spend my money someplace where returning an item in brand-​new, tags-​still-​on-​it condition is not a big hassle.

Same experience as Lyn. Customer Service was UNBELIEVABLY BAD (Chris, the Store Manager was especially rude and unprofessional) and when escalated to corporate customer service the event was flat out ignored. Chris actually goaded me into contacting his corporate office, obviously knowing that they would not move to get involved. That clearly will only reinforce his poor customer service practices. I would/​will avoid this store.

Honestly over the years I have never really thought much of Active, appears to be a generic skate shop for teenagers. But let me tell you their OUTSTANDING customer service turned me around and I will revisit again. I took my son looking for a new skateboard to several locations in which we received very poor service and walked out. In this case my son suggested checking out active and we went in. The guy (Manager?) behind the skate counter could not have been more helpful. He advised us on what was on sale, recommendations on all aspects of the board that would best fit (wheels, deck, bearings, trucks) He also joked with us, really took the time and made the sale. We felt great with the attention and service and it was a done deal! I also need to mention that other employees piped in with the recommendations too. Just outstanding overall service. We will be back!

I have been going to different active ride shops for over 10 years now and one thing has never changed. The customer service is not that great, the second you walk in its awkward looks and awkward teenagers.