Tedimatts Customized Laundries Inc

Very disappointing. My co-​op recently switched to this company but what a mistake! The new machines broke within the first week, don’t clean clothes as well as our old machines, and customer service is dreadful. Respondents need professional customer service training because they are ill prepared to answer questions and resolve problems. The attitude that comes across from both the answering service and employees is a clear «I don’t care, nothing I can do about it.» Granted, much of this poor service is a result of my co-​op — yet again — opting for a CHEAPER vendor in an effort to say a few pennies. As mom always said, you get what you pay for. If you have an option, I would suggest going with any vendor over Tedimatte.

Literally the WORST customer service/​people skills I have EVER come into contact with. Not only are the machines small & overpriced, they refuse to issue refunds due to customers after machines malfunction & steal money. The person in charge of «customer service» is «Ted». He is rude, disrespectful, dismissive & an all around awful person to have to deal with. He feels that he can bully customers into backing down & has even referred to customers (the very people who provide him with a paycheck & good on the table) in a derogatory manner to management in my very building. In addition, the secretary «Katy» is rude as well, but very possibly bullied by the «Ted» person & places customers on hold for up to 15−20min at a time, takes the phone off the hook, & refuses to accommodate customers in any way. I definitely do not recommend anyone do business with these people.