RMG North Denver Endoscopy

for a medical establishment, rmg north denver (thornton) endoscopy is rough around the edges to say the least. i will definitely go elsewhere next time.
FIRST OF ALL, the interior of the building (especially the downstairs) has an overwhelming and revolting smell of cat pee. no joke. it’s awful. slaps you in the face right away. i can only assume it is not actually cat pee, as this is a business building, and i can’t imagine 130 cats roaming the halls during off hours (?!). but that is seriously what it smells like.
SECOND OF ALL, the waiting room situation. let’s discuss this. there is a television in the pre-​op waiting room up at full blast volume. seriously loud. too loud. nerve-​wracking loud. when you are about to have a procedure done– and perhaps feeling a bit medically anxious about going under, not to mention being poked and prodded– it does not help to have «let’s make a deal» blaring in your face. not very calming. naturally i looked for the remote control asap. when i could not find one, i kindly asked the young lady at the front desk if she might turn it down. i kid you not, she informed me she was not allowed to turn down the tv due to their confidentiality policy. …say what? using the television to mask private conversations/​information? most amateur solution i have ever heard. i am all about confidentiality, but there must be a better way. try a white noise machine!!! ($ 20 at bed bath & beyond). sorry but– game shows at 90 decibels do not calm your nerves before surgery! also, we were the only ones in the waiting room. did not feel accommodating whatsoever and made no logical sense.
THIRD OF ALL, lack of punctuality. why am i left in a freezing operating room for over 40 minutes?! this was the most unprofessional part of the whole experience. usually the patient gets wheeled/​guided in just minutes before going under. instead, they left me laying in there, all hooked up and plugged in with tubes and wires, waiting. waiting. and waiting some more. machines beeping in my face. clock ticking. freezing and left to anticipate the details of what they’re going to do to me. surrounded by all the tools and instruments they use in people’s bodies. i could literally see my blood pressure rise on the monitor the longer i waited. the most infuriating part was that i had disclosed on my patient information forms that i am prone to anxiety in medical environments. no sensitivity to my needs whatsoever. i would not be complaining had they kept me in the recovery/​prepping area to wait for the unpunctual doctor.
i understand that doctors may run late, especially if they are with another patient and run into complications, etc. but i do not feel they responded to me in a professional manner whatsoever.
and FOURTH OF ALL, the doctor. i had specifically requested a doctor with good bedside manner. NOT ONE FROM OUTER SPACE. this doctor walked in with a vacant expression, completely flat affect, zero personality. she could have been a robot with a brunette wig for all i know. no warmth, no friendliness, no reassuring vibe, impossible to connect with, and most remarkably, no apology or explanation for her tardiness.
had i not already paid, i would have walked out. the whole situation gave me the creeps.
a few days later i received a follow-​up call from a woman asking about my experience there. i explained to her all of my concerns and complaints. honestly, i could tell she wasn’t truly prepared for any negative feedback and was just going down her roster of calls for the day.
so here it is. served up on the internet.
AVOID «RMG NORTH DENVER ENDOSCOPY» CENTER. avoid avoid avoid