Preferred Garage Doors

The customer service is terrible at Preferred Garage Doors, they went on a Friday to do some repairs on my mother’s garage door and was supposed to go back on the following Monday to finish but never did. We did not get a hold of them until the following Wednesday, Wil said he would fix it the following day (Thursday) but never showed. Tried calling again and phone goes straight to voicemail.

Ok so for the last 4 years we used a highly rated Garage Door service company for tuneups and two service calls the last one requiring a replacement of our drive unit.
Late yesterday on closing the door it struck our garbage can and the door didn’t stop and the tension cable on one side came completely unwound and the door was jammed. It was all cockeyed, locked up etc.
I was able to disconnect the drive, straighten the door and at least get it closed and secured enough where our house was relatively safe.
So this morning I called D Door Company who cheerfully offered to send someone to look at it for a fee well over a bill and a half plus parts, etc sometime on Thursday next.
I declined.
After looking at my favorite online coupon site, I called Preferred Doors, they had 12 highly satisfied customers and I could get 50% off on any repairs. Will at Preferred said they could be out my way by 1 to fix the door.
Right at 1 Bill Tyndall showed up, inspected the door and informed me that he could have it straightened out in about 10 or 15 mins and he didn’t see any parts that needed replacing. He just needed his tools.
True to his word he finished in about 10 mins and then he adjusted the doors, made sure all my remotes were functional, including my outside keypad that never worked as well. He also explained how the door needed to be adjusted and how to reset it if this ever happened again.
It was only when he gave me his card that I noticed this call was a good 100 mile round trip for them and probably 2 hours or more of his time. Oh and the total cost for this excellent same-​day service, the coupon which cost me all of $ 39, about 25% of what the top rated firm in my area asked to show up later this week.