Michaels

I can see why this company it’s not as busy as hobby lobby because of their horrible customer service, the store it’s so old and inventory it’s also terrible. My friends and family thinks all the Michael stores are the same with their customers service.

I went into this store with some star wars prints I wanted to get framed. Kelli helped me and I had to tell her right at the start I’ve never framed anything so be gentle. After looking at the mattes and frames she guided me the way yoda taught Luke on how to be a Jedi. We came up with an amazing combo. The price was reasonable but I still had to get an OK from my wife, it was out of my allowance. of course my wife said no (but I think she doesn’t want the posters in the house anyways). Other than that Kelli was so helpful and kind, I’ll go back there for any other arts and crafts stuff.

Michael’s is in a nice location right next to the Target on 120^th and Washington in Thornton. They have many arts and crafts, and for this trip I needed a part for a silver sterling necklace I have. They do carry some clasps and rings for jewelry that are sterling and reasonably priced. While I was in there, I picked up a couple other things. I just love this craft store. They also have a 40 percent off coupon in the newspaper on one regularly priced item from time to time.

I haven’t ever had a really bad (or really great) experience at this particular location. I go in, I can usually find just what I am looking for. This time I needed those dowels that you use to hold up stacked cakes and the girl had no clue what I was talking about, which I thought was odd because I am FAR from crafty and I know what they are… odd. Other than that, I generally find what I need and get out of here. Coupon Sherpa (app) generally has a 40% off coupon for 1 item, so that is helpful.

This has got to be one of the most disorganized Michael’s stores I’ve ever been in. I know it’s in a busy shopping center, but I went in during the afternoon on a weekend and hardly saw any staff members around. No one was talking to or helping customers, and the place was a mess. Everything was mismatched and the store didn’t seem to be laid out very well. It was difficult to find what I needed because I assumed it would be in one area when it was in a different (hardly even related) area, and I couldn’t get any staff members to stop and help me. I had to navigate the maze of aisles myself. I really like Michael’s in general, but this location really needs some work.

I would have to say that yesterday was one of the worse customer service experiences I’ve had any where!!! I was looking for letters to spell my daughter’s name on her bedroom wall. They had no As or Ls so I asked if they had any in the back and the clerk looked at me, wrinkled her nose and said «I don’t know» and proceeded to talk to a coworker. She turned her back to me. Unbelievable. I felt like crying and just leaving the store but I decided to stay and talk to someone else. Just as bad. She was rolling her eyes, snappy, just very rude. In the check out line, another woman was checking out and I heard her say to the cashier, «I really don’t appreciate your rudeness.» I thought, you go girl. Horrible experience.

Unfortunately this is not the 1^st bad Michael’s review I have had to write. It always boils down to horrible customer service with this company and I don’t understand why. I went in last week for yarn… no problem, they always have the products that I am looking for. no problem there. I happened to pass by the clearance aisle. Big mistake on my part! They had all sorts of wonderful items on «clearance» to catch my eye and I started picking up products. The signs all said prices as marked, yet not one item was marked. This store has no price checker machine and I couldn’t find a soul to help me. I proceeded to load my arms with a few items that I thought would be great gifts for Christmas and proceeded to the ever present Michael’s check out line form HE**. After finally reaching the cashier I told her the only thing I really was buying for sure was the yarn and apologized for doing this but none of the items were priced. She rudely looked at me and said «well we ran out of stickers», she scanned the 1^st item and it came up @ 50 cents off original price, I told her I didn’t want the item as that wasn’t much of a sale, the next item rang up at full price and the cashier said «Oh these aren’t on sale at all and should not have been in that aisle» I told her that there were lots more back there, she said «whatever». This continued until all of the items I had picked out were price checked, all in all only 2 things were actually on clearance… the rest were just there and most weren’t even on sale. I normally would have never brought things to the cashier that I wasn’t sure I wanted but when there is no one to assist you and you have no price check machine and nothing is priced how do you expect to do business? I wont be shopping there again. At this point I am basically done with this store and I don’t mean just this location.