Hertz Rent A Car

I’m not sure whom FloridaSnowboarder worked with at this location; my interactions with ‘Alex’ and ‘Dan’ at this location were far from positive or professional.
In February, I rented a Toyota Corolla for my annual drive to visit my parents for use over this past weekend. I booked online at
and requested XM radio service at the time of booking. My reservation processed without issue and with a confirmation noting that I wanted XM.
I received a phone call from ‘Alex’ early in the afternoon the day I was to pick up my car — they had my car ready early if I wanted it. Great! Hubby and I headed over to pick up the car a full two hours ahead of schedule.
When I arrived, I inquired while confirming my reservation if they had activated XM radio. I was told by ‘Dan’ that they didn’t have XM and he was surprised the website allowed me to select it. He then told me that the airport location refuses to allow the local edition sites to use XM. I asked him to review my reservation to confirm that I had requested it. He hemmed and hawed, then pulled up the reservation and acknowledged that I had requested it, «But would take the charge off as a courtesy.» Ooookay, strike one.
The car itself wasn’t in what I would consider the best shape. There was a huge dent in the front bumper, passenger’s side, along with numerous scratches over the entire car. I wasn’t too concerned with cosmetic issues, and he did note each scratch on the paperwork, but it did bother me that the store had not taken the time to fix these before handing the car over.
Additionally, I noticed once I got home that whomever had last cleaned the car left trash under both of the front seats. Serious lack of care when handing the car over. This in relation to the lack of XM made me wonder if perhaps ‘Alex’ and ‘Dan’ simply wanted to get the last reservation of the day out the door early so they could watch basketball?
He also stated that, since I used a debit card, I would see a $ 200 pending transaction for a ‘deposit’. This seemed a little weird, and you can imagine my shock when I noticed a $ 394!!! pending charge that evening. I immediately called the store and was accosted by Dan because «He told you there was a deposit!» Well, yes, but not a $ 200 *plus* my weekly rental fee!
The car itself worked fine for our needs, though I was midway through the state of Nebraska when the ‘Maintenance Required’ light came on — and stayed on! We checked the owner’s manual, it *seemed* like this was expected when there was time for an oil change, and I called Hertz Roadside Assistance to confirm. You would think the store would have confirmed the car was maintained properly before sending it on the road?
I did contact customer service before we got on the road Thursday because I was so irritated with the behavior of these gentlemen and the breach of contract with my request for XM. The agent I spoke with was happy to take my information to have the store’s manager contact me the next day. Well, here we are several days later with NO contact from the store at all.
Do yourself a favor — if you simply need overnight transportation while the car is in the shop, these guys might work. For anything else, drive to the airport (since they have the stranglehold on XM radios, anyways), or work with a different agency!

Upon moving to Colorado last month, Hertz Corporate decided to upgrade me to Gold Plus again! Although there’s no shuttle bus, and no big lightboard marquee with your name and covered stall number on it like there is at Denver International Airport and some of the other bigger locations, this particular Hertz Local Edition location is awesome, and just a short distance away from home.
No problems with employees or service. I was able to drop a previous rental off at this location vs. having to go all the way back to the airport at no additional cost, while some other nearby non-​airport locations wanted several hundreds of dollars, so a lot of money and time were saved on the day of my move. Having a ride with seat heaters was awesome during my last rental, as it was –16 degrees outside. They were very accommodating when I had to keep the car for an extra day, and didn’t have huge deposit requirements when renting with a debit card.
Just a quick heads up that this location closes really early on Saturdays, around 12 noon, and is usually closed on Sundays. It’s Hertz policy that they’ll continue to charge your debit card until the first business day an employee is physically available onsite to check your car out, where any extra deposits charged are then refunded, so plan accordingly with the weekend rentals.