Brakes Plus

Just wanted to share my experience today about my visit to brakes plus on 120^th. So I brought my truck in for an oil change and brakes to changed. I called two days before and told asked when would be the best time to drop my truck and told them my make/​model. They quoted me prices and I agreed to drop them off Monday morning. Fast forward I show up Monday morning at 8am to drop off my truck. Well the day goes by and I get a call at 415pm stating they are completing the oil and they can change my brake pads but not machine my rotors because they’re not equipt for my rotors. I’m shocked at this point. First they had no problem accepting my truck I called previously and said what I needed. Now it’s 8 ½ hours later and they can’t perform service. I drive an f250 not a semi 18wheeler??? The guy had enough nerve to tell me he could sell me new rotors so they wouldn’t have to turn them… Ya right brakes plus. Never once did they apologize or express any kind of customer service. POOR SERVICE is what I got. Shoulda known better that was the 1ST and LAST TIME brakes plus will ever touch my diesel. FYI people if you drive a ¾ ton don’t waste your time with brakes plus… What a joke of an establishment!!!

I had a terrible experience here this May and am just now learning the extent of the trouble. I was sent in by discount tire next door to replace a bolt they had broken when changing my tires. The representative at Brakes Plus informed me that I needed significant brake work and quoted me a price of just over $ 1,000. I told him I had similar work done 5 years earlier and thought I could get it done cheaper elsewhere. He said he would match any price I found and gave me a list of all the repairs he recommended. I found another store that quoted me $ 610. The technician at BP made some changes to the invoice and game in at $ 604 so I agreed to let him do the work. About 2 months later my brakes froze up on a road trip and sure enough. He had gotten the price down by eliminating services. I spent almost $ 300 at the closest shop to where I started having problems to get the problem fixed. When I went into the shop to complain the manager pointed out I had only been invoiced for the front brakes and the back brakes were the problem. Buyer beware of this place.

Here’s a transcript of the message I forwarded to Corporate:
On 8/​29, I brought the Honda Civic in for squealing brakes. This was a 3^rd attempt to correct the brakes that were installed some time ago. The rotors were blue streaked and pads were glazed… The front rotors were machined and pads scuffed. Back brakes passed inspection. The very next day 8/​30, on the very 1^st ride that day, the brakes squealed again and braking was very soft. On 8/​30, I brought the car to «Just Brakes» to do a complete front and rear brake inspection. What we found floored me. The front brake pads were completely worn down nevertheless they were scuffed and put back on. Furthermore, the front calps were not completely releasing, hence overheating and ruining the pads. The rear brakes cylinders on both sides were leaking, and rear drums were below specs, putting even more braking pressure on the front brakes. How in the world was all that missed during your inspection???
I had the brakes properly fixed on Sunday at a cost of $ 850…items that needed to be fixed by your facilities and brought to light. Instead, you had us drive away with a unsafe vehicle and could have lost braking power at any time. The squealing has completely ceased and brakes are now in proper working condition, a task that your facilities should have taken care off. Due to gross negligence on your part, lives could have been lost, so obviously we will never do business with you ever again.

Just had a great experience at this Brakes Plus location. Dealership told me I needed new brake pads ASAP, and since they were quoting me nearly $ 200, I decided to see if I could get them done a bit cheaper. Brakes Plus said my brake pads were totally fine, and they didn’t need to see me for another 10k miles. They could have easily just replaced the pads and charged me since that was what I asked for, but checked everything out at no charge. Service Manager Sean was super friendly and helpful, as well, and had my car checked out and called me in less than 2 hours. Will be back!

Two very bad experiences on two different vehicles in 2 weeks. I’ll be far too paranoid to ever trust this place again. Sadly they used to be the best…

I dropped my car off around 10:30 am for an oil change. The service clerk notified me that there were appointments ahead of me but they would get my car in by 2 pm. I called the store around 3:15 to inquire if my car was done. The guy who answered the phone was rude and said that he never told me it would be in by 2. I told him that I had an appointment and wouldn’t have left my car if I had know it would not have been touched after 3 pm. His response was it must have been the new guy who was on his 2^nd day. When I arrived to pick up my car (without an oil change) the clerk couldn’t find my keys and then when he did, he tried to charge me for an oil change. If the «new guy» doesn’t know what is going on maybe someone should be with him to train him. Horrible experience — never going back.

I was in need of work on a Sunday afternoon and they were the only shop open. Alex, the manager was very helpful and they got my repairs done by 11am Monday. Great service

I’ve been here three times now, and each time I was impressed with the professionalism and the work done. They never pressure me into doing work I don’t ask for, and they are friendly and punctual as well. I’ve had some mixed experiences at other Brakes Plus locations, but this one has been great so far!

We have been bringing our cars here for several years now and have always had great service. There have been even a few occasions that they have told us no work is needed, and that is refreshing! They have always been honest and upfront on pricing as well. All the work we have had done from brakes to struts has worked out great. The service staff is excellent and friendly. I would highly recommend this Brakes Plus location.

After three trips into this shop and multiple hours wasted waiting and making appointment my front end alignment still pulls left. I never had a problem before I took my car into BP. BP keeps blaming my new tires from Discount Tires. Discount Tire even replaced the new tires in question. BP still blaming the new tire. What a joke! I’m done with BP, Never again. Avoid this place.

I moved to Denver last year and since then I have been searching for a mechanic that I feel like I can trust and is honest. I had a great one in my old town. I tried a few places, including the Meineke up the street from this location, and after having both of my cars into this place for service, I feel like I found someone who is trustworthy and honest.
There are a few reasons I feel this way about this location, not the least of which is the following: I had my SUV in there for some work on the brakes. I price-​shopped around and this BP location was right about at the same point that the other places I called were at (dealership, Meineke, and another shop). As part of the work I had them repack bearings etc. I came in a month later for a simple oil change, and one of the gentlemen there noticed that apparently the bearing repack hadn’t been done as well as it should have, and came to me to tell me they were going to redo it free of charge as a warranty issue. I thought that was pretty cool, since I had no idea there was an issue at all, and they certainly didn’t have to tell me about it when they could have just charged me for it again down the road. Another good experience I had with them was just today; my other car needed a new catalytic converter, which I knew before I brought it in to them. They asked if I wanted to let them do the full diagnostic on the vehicle to make sure it wasn’t just a bad O2 sensor, which would be much cheaper than a new CC. I told them that I already knew it was a bad CC, so Eric told me he would run the diagnostic check and if it was indeed a bad CC, they would waive the cost of the diagnostic check ($ 75) and only charge for the work on the CC. They called an hour or two later to tell me the O2 sensor was apparently really rusted in there and in bad shape, and they weren’t sure if they could extract it. If they couldn’t, I would have to pay for a new one of those. Well when I picked up my vehicle the total was less than I had been quoted, with labor and taxes included by a little more than $ 100. They didn’t charge me for the diagnostic check, or the O2 sensor, which they easily could have because how would I have known if they had replaced it or not?
I feel like I can trust these guys not to bullshit me, and I will continue to take my vehicles there until I’m given a reason not to. I would recommend this shop to anyone, good work guys!

OK. Had a ¾ ton chevy 4×4 with 50,000 miles on it. Front pads were worn and needed changed. Took it in for thier $ 99 lifetime brake special. About an hour after dropping it off they called and said they could not turn the front rotors because they were under «spec». I couldn’t seam to get thier definition of «spec» because the guy calling had no clue what it was. Anyhoo, he said I would need two new front rotors. I’m like «WTFE, how much?» $ 178 PER SIDE!!! For the rotors ONLY!!! After laughing I told him to reassemble my truck and I would be there to pick it up.
I went to NAPA and bought pads for $ 48 and they turned my rotors for $ 10.
I kinda expected this. But seriously boys, you’re dealing with a redneck farm boy, I know a weee bit about mechanics.